Customer Ratings & Reviews
- Model:
- R010311
- SKU:
- 12350839
Rating by feature
- Setup
Rating 4.8 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the product's excellent ease of use, overall performance, and impressive speed, which significantly improves Wi-Fi coverage, range, and signal strength with an easy setup process. Many also highlight its effectiveness in eliminating buffering, lag, and dead spots. However, some customers have noted concerns regarding its compatibility with newer devices and its price.
This summary was generated by AI based on customer reviews.
Everything expected and more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my 2000sqft split level home. Seemless setup using my fios rouster as a modem. Coversge is great even on my back yard i stay connected
I would recommend this to a friendNegative review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure why, but it did not work for me at all will be returning.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear TiffanyG,
Thank you for sharing your feedback about the eero 6+ mesh system, and we sincerely apologize that it didn't work for you. We understand how frustrating it is to set up a new Wi-Fi system only to have it not function as expected.
While we respect your decision to return the product, we want to mention that some common setup issues can often be resolved:
Common solutions that may help:
Ensure the main eero unit is connected directly to your modem with an ethernet cable
Try placing the eero units in different locations (avoid placing near large metal objects or in enclosed spaces)
Make sure you're using the latest version of the eero app for setup
Restart both your modem and eero units during setup
Contact your internet service provider to ensure there are no compatibility issues
If you'd like to give it another try before returning, eero's customer support team at 1-877-659-2347 can walk you through troubleshooting steps specific to your setup. They're very helpful and may be able to identify what went wrong.
We appreciate you taking the time to share your experience, and we hope you find a Wi-Fi solution that works perfectly for your home.
No more wi-fi outages
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had thought my wi-fi carrier was the problem, but when I changed my router with the eero 6+ Mesh, I no longer have any internet outages!
I would recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow download speeds Happens a lot. The old wifi I always got over 300 mbps download speeds. Never have gotten close with this system. I am very disappointed, very.
No, I would not recommend this to a friendMesh Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can tell no difference in my wifi. It could very well be our internet but I have no way of knowing.
No, I would not recommend this to a friendInstance difference
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instance difference with my Wi-Fi connection. I can be on my phone a good distance from my house and still have great connection.
I would recommend this to a friendSignal strength.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't believe the difference in signal quality this product has produced. Never have problems with my internet service now.
I would recommend this to a friendGreat router!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good router/mesh! Already have existing router in place but purchased to take advantage of Black Friday deal.
I would recommend this to a friend- Pros mentioned:Ease of use, Speed
Easy to set up, fast, and with great range
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Eero 6+ AX-3000 is a 3 pack, dual band mesh wifi 6 system that is easy to set up, fast, and provides excellent range capable of handling at least a 3000 square foot house. Set up and control of the system is done entirely through an app downloaded to your Iphone or Android phone. In my case, it was an Iphone. Set up allows you to keep the SSID and password from your previous network which had been a Velop tri band mesh system. I found this tremendously helpful since all of the 25 or so devices that I have immediately recognized the new network without additional configuration. The first of the 3 pack devices is connected to your cable modem, etc. and is configured during the initial setup. The additional 2 devices can be configured during initial set up or any time later through the app. I ended up using only 2 of the 3 pack devices since the 3rd one would have been overkill for my 2200 square foot house unless I wanted to extend the network deep into the backyard or my neighbor’s yard. As I mention, I previously had a two pack, tri band Velop mesh system. This system had served me well for several years, however, I have recently acquired several wifi 6 devices and the Velop system was not wifi 6. I have about 25 devices on my system including 4 HDTVs which I constantly stream. In actual operation, the eero system felt very quick and no buffering occurred. Range was also excellent exceeding my previous Velop system. I have 1 gigabyte per second internet coming into the house. About 20 feet from the router and in the same room as the router, I was able to achieve about 900mbps on my laptop compared to about 750mbps with the previous Velop system. A story below the router and through 3 walls, I achieved around 250mbps compared to 200mbps with the previous system. I you are a heavy user of video or other data intensive devices and want a network that is easy to set up, fast, and with great range, I highly recommend the Eero 6+ AX3000.
I would recommend this to a friend A terrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In my book, a terrible experience. You MUST have a phone - and you must give them your phone number and email address - and this thing only runs from a phone (did I say that?)! None of that is needed for most routers - and I don't want them having my i9nformation. Oh yeah, did I mention I've already received 4 emails from them? Just terrible. And my installation somehow required my having to call them.
No, I would not recommend this to a friendNot what it's supposed to be. Pay all that money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still having the same Issues Seems like everything that I did trying to upgrade and get the newer model. It just turned out to be the same way.
No, I would not recommend this to a friendNot true
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I am disappointed in the eero system I have 4 that all say they are putting out 1700+ I followed everything it said and I barely 178 down and 40 up on a good day
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi KennethGoode. Thank you for your feedback on the eero 6+ system. I’m sorry to hear about the connectivity issues you’re experiencing. If you have a laptop with an Ethernet port, disconnect your gateway eero from your modem, restart your modem, and connect the modem to your laptop. Once the modem is back online, you’ll want to make sure your laptop is receiving the wired signal. After you’ve verified the connection, open a web browser on your laptop and go to speedtest.net to run a speed test to make sure the modem is sending out the full speed. If the speed test shows slow speeds, you’ll want to reach out to your internet provider to troubleshoot your modem. If the speed test shows your full speed, further troubleshooting will need to be done for your eero system. Also, be advised that the eero 6+ system supports speeds up to a gigabit. Since your speeds are higher than a gigabit, you may want to consider upgrading to the eero 7 system instead because it is ideal for Internet plans up to 2.5Gbps.in the meantime, you can call eero customer service to troubleshoot your connection issues. They can be reached at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
Bummer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are definitely NOT worth the money!! We purchased these specifically because Geek Squad recommended them. They have not helped with our internet at all
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi ArianC. Thank you for your feedback on the eero 6+ system. I am sorry to hear about your dissatisfaction. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to pay for any of the need options and doest have good coverage. 3600 sq ft house
I would recommend this to a friendConnectivity issues little support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get this to connect with my Apple products hardwired. The setup was grueling and even after the connection it goes in and out. Trying to get support is worse as eero does not appear to have support you can call directly and Best Buy support is a endless merry go round of outsourced agents I can barely understand that won’t to keep sending a link to a computer I do not have
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Thank you for your feedback on the eero 6+ router. I am sorry to hear about the issues you are running into with connectivity and trying to contact eero customer support. You can contact eero customer support at 877-659-2347. They are available Monday through Sunday, 6am - 8pm PT. They are great and will be able to assist you in getting your eero system working. Hope this helps and have a great day!
Disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the nodes stopped powering up, and there doesn't seem to be anything anyone can do to help. Disappointed.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JB002. Thank you for providing feedback on the eero 6+ system. I'm sorry to hear that one of your nodes isn't working. If the node is failing to power on, I would suggest swapping the power cord with the working eero to see if the issue is the node, or a faulty cable. Once you've completed that troubleshooting step, call eero customer support at (877) 659-2347 so they can advise on next steps. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
Nice system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cost effective and works great. Haven’t had any issues with connectivity or speed which is a huge relief.
I would recommend this to a friendReview
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard time conneting and keeps disconecting every now have to unplug and do all that stuff
No, I would not recommend this to a friendExcellent Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With a larger home and kids that play online, these things are amazing. I would highly recommend.
I would recommend this to a friendPleasantly surprised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work smoothly. Coverage is complete through a 3000sqft house which has a brick wall to penetrate.
I would recommend this to a friend