Customer Ratings & Reviews

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Dear GusFromMaine,

Thank you for sharing your feedback about the eero 6+ Mesh Wi-Fi 6 System. I'm sorry to hear about your frustration with the subscription model for certain advanced features.

I understand your concerns about subscription fatigue and the feeling that features like WiFi analytics and enhanced parental controls should be included as standard functionality. Your feedback about the eero Plus subscription is valuable, as it reflects an important consideration for many customers when choosing a router system.

While the eero 6+ does provide core WiFi functionality without a subscription—including reliable mesh networking, automatic updates, and basic network management—I recognize that the placement of certain features behind the eero Plus subscription may not align with your expectations, especially when compared to other routers you may have used.

Your point about subscription fatigue is well taken, and this type of feedback helps us understand customer preferences as we continue to evaluate our product offerings and pricing models. I'm sorry that this aspect of the eero system has led you to consider switching to another product.

If you have any questions about the features available without a subscription or would like to discuss your experience further, our customer support team would be happy to help. However, we completely understand your decision to explore alternatives that better fit your needs and budget.

Thank you again for taking the time to share your honest experience. Your feedback is important to us.

Hi JohnN. Thank you for feedback on the eero 6+ system. I’m sorry to hear about the connectivity issues you’re experiencing. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi RcanC. Thank you for providing feedback about your experience with the eero 6+ system. I’m sorry to hear about your connection issues. Soft resetting your gateway eero (the one connected to your modem) can be a useful troubleshooting step. To soft reset your eero: Hold the reset button until its LED flashes yellow (approximately 7 seconds). Once it flashes yellow, release it. As the eero boots up, the LED will flash white, then blue, and then return to solid white. Once the LED is solid white, you should be able to see your eero is back online in the eero app. If the soft reset doesn’t resolve your issues, contact eero customer service. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hi Disappointed. Thank you for providing feedback about your experience with the eero 6+ system. I'm sorry to hear that you're still having wifi issues. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Where you place your eeros will depend on the layout of your home and the materials used in its construction. For example, walls of brick, stone, and metal will be hard for your WiFi to penetrate. You might have to experiment with the location of your eeros for optimal performance. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi NerissaO. Thank you for providing feedback regarding your experience with the eero 6+. I am sorry to hear that the coverage isn't meeting your expectations. Each eero 6+ router provides coverage up to 1,500 sq. ft. Depending on the layout of your apartment and the materials used in its construction, more eeros could be needed. I would suggest switching to a 2-Pack eero 6+ system to ensure fast, reliable WiFi throughout your apartment. I hope this helps. Have a great day!