Customer Ratings & Reviews
- Model:
- R010311
- SKU:
- 6495773
Rating by feature
- Setup
Rating 4.8 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 6+ Dual-band Mesh Wi-Fi 6 Router, highlighting its ease of use, overall performance, and impressive speed. Many users have reported significant improvements in Wi-Fi coverage, setup simplicity, and reliable signal strength. While some find the price point a concern, others have noted a reduction in buffering and elimination of dead spots. The router's compatibility with various devices and its ability to minimize lag have also been positively mentioned.
This summary was generated by AI based on customer reviews.
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where to begin. First of all, the app is not useful for configuration unless you buy their subscription (eero Plus). Second, the I've had 2 of their power adapters fail within 2 months. They're $25 each. Third, I get frequent "Communication Error" when gaming and have to hard connect via ethernet to game. Fourth, when hard connected via Ethernet the upload speed is horrendous (3 MBps vs 20 MBps wireless). Never again. Changing to another brand as I don't want to hassle with constant returns.
No, I would not recommend this to a friendBad Wifi service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wifi got worst after i start using this these devices.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello ShahF! I'm sorry to hear you're experiencing degraded WiFi performance with your eero 6+ mesh system. Let me help provide some troubleshooting steps to improve your network performance. For optimal placement, ensure your eero units are at least 30 feet apart but not more than 50 feet apart. Keep devices elevated off the floor and away from metal objects, mirrors, and concrete walls, and make sure units aren't hidden in cabinets or behind furniture. For network configuration, check that your primary eero is properly connected to your modem and verify all cables are securely connected. Try power cycling the entire system by unplugging your modem and all eero devices, waiting 30 seconds, then plug in the modem and wait 2-3 minutes. Next, plug in the primary eero and wait until fully booted, then plug in remaining eeros one at a time. In the app settings, update to the latest eero app version and check for any available firmware updates. Use the eero app's placement tool to optimize node locations and consider running the network optimization tool in the eero app. Thank you for your feedback, and I hope these suggestions help improve your network performance.
Ok product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For small house it’s okay - if too many devices then observed slowness
No, I would not recommend this to a friendDecent general router with abysmal upload speeds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is great to use and incredibly helpful (although wish they didn't lock features behind monthly payments), and the download speeds are adequate. However, the upload speeds were atrocious, and far inferior to a 10 year old discontinued Apple brand router. If you work from home or need decent upload speeds, would look elsewhere.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MichaelR. Thank you for your feedback on the eero 6+ router. I am sorry to hear of the performance issues you were experiencing. Here are some troubleshooting steps that may remedy your issue: 1. The first thing you’ll want to do is figure out whether you’re experiencing slow behavior on multiple devices. If it’s only on one device, simply turn your device’s WiFi off and on again. If that doesn’t work, try rebooting the device. 2. Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. This step can sometimes fix connectivity issues. 3. Unplug the power cable from your modem, wait 30 seconds, then plug it back in. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
Not that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all with the range, definitely didn’t cover 4500sq ft. Returned this item.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi ZackW, thank you for providing feedback regarding your experience with the eero 6+ system. I'm sorry to hear that the system didn't meet your range expectations. Here are some tips that may remedy your range issue: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
- Pros mentioned:Overall performance
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very nicely. The Best Buy Geek Squad hooked it up for us.
I would recommend this to a friend Disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the nodes stopped powering up, and there doesn't seem to be anything anyone can do to help. Disappointed.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JB002. Thank you for providing feedback on the eero 6+ system. I'm sorry to hear that one of your nodes isn't working. If the node is failing to power on, I would suggest swapping the power cord with the working eero to see if the issue is the node, or a faulty cable. Once you've completed that troubleshooting step, call eero customer support at (877) 659-2347 so they can advise on next steps. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has not improved my internet. I don't know why I'm having so much trouble.
No, I would not recommend this to a friendNot what I was expecting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 1 Gig internet, can get the full one gig from wired to the main eero but the wifi from the beacons is weak.
I would recommend this to a friendAbsolutely terrible experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dual band does not work well. The 5ghz channel will not connect to the internet. Even with multiple units spread across my 1900sq ft, I have more dead spots than with my cheap, 7 year old router.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi TedM. Thank you for providing feedback about your experience with the eero 6+ system. I’m sorry to hear about your connection issues. Soft resetting your gateway eero (the one connected to your modem) can be a useful troubleshooting step. To soft reset your eero: Hold the reset button until its LED flashes yellow (approximately 7 seconds). Once it flashes yellow, release it. As the eero boots up, the LED will flash white, then blue, and then return to solid white. Once the LED is solid white, you should be able to see your eero is back online in the eero app. If the soft reset doesn’t resolve your issues, contact eero customer service. They can be reached at (877) 659-2347. I hope this helps. Have a great day!
Works well, but not well enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, but not a significant upgrade over my Nest mesh.
I would recommend this to a friendNew WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wasn’t impressed. With our house, the difference wasn’t as noticeable as I had hoped. Didn’t live up to my expectations.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JMB1963, I'm sorry that you have not had a great experience with the eero 6+ 3-pack system thus far. Here is some troubleshooting that may help. First, make sure that they each device is at least 35-45ft away from each other, and placed in an area with minimal interference. After we verify that the eeros are placed correctly and placement is not the cause we can start further testing.
1. Test the speeds with a device connected to the modem with Speedtest app on your phone. 2. If your eero is in a double NAT, it is possible that the upstream router is limiting the speeds you are able to pull through the eero. You can try and put the eero into the upstream routers DMZ or see if you can bridge the upstream router. 3. Make sure you are using the ethernet that came with the eero. If all else fails, please reach out to eero customer service at (877) 659-2347. Thank you for your feedback. I hope this information is useful.
2) Do you know if your eero is in a double NAT? If so, it is possible that the upstream router is limiting the speeds you are able to pull through the eero. You can try and put the eero into the upstream routers DMZ or see if you can bridge the upstream router.
3) Are you using the ethernet that came with the eero?
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes purchasing the system. I was looking forward to have a nice wifi network with no dead spots. However this system never worked right. One or both of the satellite routers would randomly drop out and required manual reset (not possible to reset them though the app). Occasionally I would need to reset to factory settings, and reinstall. I must have spent more than 4 hours troubleshooting and constantly resetting the routers. Never had I had so much trouble setting up a wifi network. The routers went straight back to the store. I've had enough of them. I replaced them with my old router and a newly purchased wifi repeater that does a marvelous job providing proper coverage without giving me any attitude.
No, I would not recommend this to a friendInconsistent connection speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't always connect with 5G? This will slow my computer response!
I would recommend this to a friendGood but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad product but not consistent in providing a mesh stable internet bandwidth. Needed a stronger mesh router system which I found by another company at Best Buy.
I would recommend this to a friend
Eero router
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good quality product actually lowered signal.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Kyng. Thank you for your feedback on the eero 6+ system. I'm sorry that you're having issues with the signal. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
Works perfectly fine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly fine, only couple of features I wish eero engineers would provide are selection of 2.4GHz and 5GHz manually and another one is I can manage router through PC as it is just relying only on app.
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t even think about it and just purchase this. We had a lot of issues with Internet signal in our home but once we bought this baby all of our issues were gone. We have Internet even in our backyard now. 
I would recommend this to a friendNot pleased with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Eero is rated to cover an area of 1500 sq. ft. Since my home is 1400 sq.ft. I purchased one of these units. Since installing the Eero I have a problem with the video freezing up (the picture freezes but the audio portion continues on). This happens all the time, not just once in a while. This happens with usually 1 tv and 1 computer running so there is no large demand on the system. I am not sure if adding another Eero unit would help or not. No I am not happy with my purchase so far.
No, I would not recommend this to a friendBummer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are definitely NOT worth the money!! We purchased these specifically because Geek Squad recommended them. They have not helped with our internet at all
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi ArianC. Thank you for your feedback on the eero 6+ system. I am sorry to hear about your dissatisfaction. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!