Customer Ratings & Reviews
- Model:
- R010311
- SKU:
- 6495773
Rating by feature
- Setup
Rating 4.8 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 6+ Dual-band Mesh Wi-Fi 6 Router, highlighting its ease of use, overall performance, and impressive speed. Many users have reported significant improvements in Wi-Fi coverage, setup simplicity, and reliable signal strength. While some find the price point a concern, others have noted a reduction in buffering and elimination of dead spots. The router's compatibility with various devices and its ability to minimize lag have also been positively mentioned.
This summary was generated by AI based on customer reviews.
Huge Disappointment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. Very disappointed in performance as switching between eero's is slow if it happens at all and will push streaming devices to 2.4GHZ instead of 5GHZ. Also speed throughput not impressive for a wifi 6 device.
No, I would not recommend this to a friendNot true
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I am disappointed in the eero system I have 4 that all say they are putting out 1700+ I followed everything it said and I barely 178 down and 40 up on a good day
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi KennethGoode. Thank you for your feedback on the eero 6+ system. I’m sorry to hear about the connectivity issues you’re experiencing. If you have a laptop with an Ethernet port, disconnect your gateway eero from your modem, restart your modem, and connect the modem to your laptop. Once the modem is back online, you’ll want to make sure your laptop is receiving the wired signal. After you’ve verified the connection, open a web browser on your laptop and go to speedtest.net to run a speed test to make sure the modem is sending out the full speed. If the speed test shows slow speeds, you’ll want to reach out to your internet provider to troubleshoot your modem. If the speed test shows your full speed, further troubleshooting will need to be done for your eero system. Also, be advised that the eero 6+ system supports speeds up to a gigabit. Since your speeds are higher than a gigabit, you may want to consider upgrading to the eero 7 system instead because it is ideal for Internet plans up to 2.5Gbps.in the meantime, you can call eero customer service to troubleshoot your connection issues. They can be reached at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
Quality issue
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard wired them together. The subordinate unit faulted the whole WiFi network and wouldn't work until I simply unplugged the bad apple. Paid subscription for internet data. Uses Amazon Alexa for it's hub features, no other options.
I would recommend this to a friendCheap for a reason
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t keep up with one tv constantly buffering every 30 to 60 seconds . Don’t waste your money I had one router from the cable company that keeps up better then the 3 pods. Best return quick Best Buy only gives you two weeks and seems to have been getting worse by the day. Anyone recommend a better mesh system I would appreciate it
No, I would not recommend this to a friendGreat item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was skeptical at first if I should just get a modem and router together for cheaper but I got this item on a steal and it’s been great def will be using eero more in future
I would recommend this to a friendWorks Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this with my 3 pack that I bought and put this one in the finished basement room so the kids have great internet reception down there. They said it is working great
I would recommend this to a friendI don't recommend it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One start because they lead you to believe this will fix all ofnyour wifi problems. I have a 1gb down speed. By the time I connect to the furthest eero, my speed goes down to 300is. And according to customer service this is "normal". I live in a 1400sqt apartment. It's a tiny apartment. I have tried all their trouble shooting they have asked. Just don't get it. I wish companies didn't mislead you to buy products then say, well, that's normal. If you have any tips, suggestions or tricks, I'm willing to try them.
No, I would not recommend this to a friendSoSo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gadget for computer wifi but is absolutely horrible if you have to use wifi for telephone calling. Not easy to set up and there are no instructions unless you download the user app.
No, I would not recommend this to a friendEverything expected and more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my 2000sqft split level home. Seemless setup using my fios rouster as a modem. Coversge is great even on my back yard i stay connected
I would recommend this to a friendMesh Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can tell no difference in my wifi. It could very well be our internet but I have no way of knowing.
No, I would not recommend this to a friendNo more wi-fi outages
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had thought my wi-fi carrier was the problem, but when I changed my router with the eero 6+ Mesh, I no longer have any internet outages!
I would recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow download speeds Happens a lot. The old wifi I always got over 300 mbps download speeds. Never have gotten close with this system. I am very disappointed, very.
No, I would not recommend this to a friendInstance difference
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instance difference with my Wi-Fi connection. I can be on my phone a good distance from my house and still have great connection.
I would recommend this to a friendGreat product, bad store experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product… just don’t buy it from bestbuy… false advertising of the price match is frustrating.., I would buy it from amazon
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi EM81,
We are sorry for your frustrating in store experience! We are glad you are enjoying the Eero 6+ and if you have any further questions about the device, feel free to reach out! You can call Amazon customer service, available 24/7 for assistance. You can reach us at 1-888-280-4331!
Hope that helps!
Don’t waste your time and money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They always disconnect from The router and take forever to reconnect
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Sammy. Thank you for your feedback on the eero 6+ system. I’m sorry to hear about your connection issues. If you’ve got another router or a modem/router combo device double NATed to your eeros, this could be the cause of poor connectivity and performance. To get the most out of your eero WiFi system, we recommend having your eero WiFi system replace your current router and having your gateway eero plugged directly into your modem. However, if you'd like to keep using your existing router, you absolutely can. You can put your eeros into bridge mode. In this scenario, you will still get all the benefits of eeros mesh. However, you will allow your upstream router to manage the connection between your network and ISP. To do this, tap on the “Settings” tab in the eero app then tap “Network settings”. Under the “Network services” section you’ll select “DHCP & NAT” then you’ll switch your selection from “Automatic” to “Bridge”. It should also be noted that when using eeros in bridge mode, you will lose many advanced features. If these steps do not help, or if you need additional assistance with these steps, call eero customer service at 877-659-2347. They are available 7 days a week 6:00 am – 8:00 pm PT. Hope this helps and have a great day!
Signal strength.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't believe the difference in signal quality this product has produced. Never have problems with my internet service now.
I would recommend this to a friendNot what it's supposed to be. Pay all that money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still having the same Issues Seems like everything that I did trying to upgrade and get the newer model. It just turned out to be the same way.
No, I would not recommend this to a friendConnectivity issues little support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get this to connect with my Apple products hardwired. The setup was grueling and even after the connection it goes in and out. Trying to get support is worse as eero does not appear to have support you can call directly and Best Buy support is a endless merry go round of outsourced agents I can barely understand that won’t to keep sending a link to a computer I do not have
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Thank you for your feedback on the eero 6+ router. I am sorry to hear about the issues you are running into with connectivity and trying to contact eero customer support. You can contact eero customer support at 877-659-2347. They are available Monday through Sunday, 6am - 8pm PT. They are great and will be able to assist you in getting your eero system working. Hope this helps and have a great day!
A terrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In my book, a terrible experience. You MUST have a phone - and you must give them your phone number and email address - and this thing only runs from a phone (did I say that?)! None of that is needed for most routers - and I don't want them having my i9nformation. Oh yeah, did I mention I've already received 4 emails from them? Just terrible. And my installation somehow required my having to call them.
No, I would not recommend this to a friendNope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to pay for any of the need options and doest have good coverage. 3600 sq ft house
I would recommend this to a friend