Customer Ratings & Reviews
- Model:
- R010311
- SKU:
- 6495773
Rating by feature
- Setup
Rating 4.8 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 6+ Dual-band Mesh Wi-Fi 6 Router, highlighting its ease of use, overall performance, and impressive speed. Many users have reported significant improvements in Wi-Fi coverage, setup simplicity, and reliable signal strength. While some find the price point a concern, others have noted a reduction in buffering and elimination of dead spots. The router's compatibility with various devices and its ability to minimize lag have also been positively mentioned.
This summary was generated by AI based on customer reviews.
These work great, easy to setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are easy to setup and give great coverage. Cameras, doorbell, and tv much more responsive. Big improvement over the Linksys WHW03 repeaters they replaced. In fairness to Linksys, those are a few years old and had lower specs, so not really apples to apples.
I would recommend this to a friendThis solved my issue with dead spots
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mesh network is fantastic. My verizon router wasn't reaching the far end of the house on either floor. I put 2 of these on the first floor and one on the second floor and it works great. Seamless handoff as you go from one end of the house to the other.
I would recommend this to a friendNegative review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure why, but it did not work for me at all will be returning.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear TiffanyG,
Thank you for sharing your feedback about the eero 6+ mesh system, and we sincerely apologize that it didn't work for you. We understand how frustrating it is to set up a new Wi-Fi system only to have it not function as expected.
While we respect your decision to return the product, we want to mention that some common setup issues can often be resolved:
Common solutions that may help:
Ensure the main eero unit is connected directly to your modem with an ethernet cable
Try placing the eero units in different locations (avoid placing near large metal objects or in enclosed spaces)
Make sure you're using the latest version of the eero app for setup
Restart both your modem and eero units during setup
Contact your internet service provider to ensure there are no compatibility issues
If you'd like to give it another try before returning, eero's customer support team at 1-877-659-2347 can walk you through troubleshooting steps specific to your setup. They're very helpful and may be able to identify what went wrong.
We appreciate you taking the time to share your experience, and we hope you find a Wi-Fi solution that works perfectly for your home.
Easiest to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely user friendly, however it is struggled to see any speed faster than 200mbs
No, I would not recommend this to a friend- Pros mentioned:Wi-fi coverage
Nice unit - good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My house is 2 floors 2110 square feet - the mesh seems to be helping so far
I would recommend this to a friend Overpriced and not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way over priced and it doesn't work as good as advertised a normal router does the same thing
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JasonH, I’m sorry to hear the eero 6+ has not met your expectations. Performance can sometimes improve by optimizing placement, ensuring the router is centrally located, and checking for the latest software updates in the eero app. If you haven’t tried those steps yet, they may help strengthen coverage and consistency. If these steps do not improve performance, I recommend contacting eero customer support at 1 (877) 659-2347, so a specialist can assist further. I appreciate your feedback and hope you have a great day!
Ok product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For small house it’s okay - if too many devices then observed slowness
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where to begin. First of all, the app is not useful for configuration unless you buy their subscription (eero Plus). Second, the I've had 2 of their power adapters fail within 2 months. They're $25 each. Third, I get frequent "Communication Error" when gaming and have to hard connect via ethernet to game. Fourth, when hard connected via Ethernet the upload speed is horrendous (3 MBps vs 20 MBps wireless). Never again. Changing to another brand as I don't want to hassle with constant returns.
No, I would not recommend this to a friendEERO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the eero 6+, with a claim of 4,500 sq ft. My house is 1,553 sq ft. I still have dead spots with occasional iPhone connectivity issues. Dissatisfied
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi GButler. Thank you for reaching out. I am sorry to hear about the issues you’re having with the eero 6+ system. Here are some tips that may remedy your range issue: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
- Pros mentioned:Overall performance
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very nicely. The Best Buy Geek Squad hooked it up for us.
I would recommend this to a friend review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has not improved my internet. I don't know why I'm having so much trouble.
No, I would not recommend this to a friendNot what I was expecting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 1 Gig internet, can get the full one gig from wired to the main eero but the wifi from the beacons is weak.
I would recommend this to a friendWorks well, but not well enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, but not a significant upgrade over my Nest mesh.
I would recommend this to a friendWon't work without internet
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stops working when you lose internet. You have to pay a subscription fee to keep it working when Internet is down. So if you are interested in true home network even without internet, this is not for you. Got rid of mine as soon as i realized that, saddly was unable to return as i had foolishly already thrown away the boxes. Just go buy another brand all together.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi DanC. Thank you for providing feedback regarding your experience with the eero 6+ router. eero routers support LAN persistence during internet outages. Be advised that during an internet outage, the app will show that the eeros are offline due to lack of connection to the eero servers. Although the app will show offline, your devices should still be connected to the eero system for LAN communication. If you’re experiencing LAN persistence issues during an internet outage, contact eero customer service so they can look into the issue. They can be reached at (877) 659-2347. I hope this helps. Have a great day!
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes purchasing the system. I was looking forward to have a nice wifi network with no dead spots. However this system never worked right. One or both of the satellite routers would randomly drop out and required manual reset (not possible to reset them though the app). Occasionally I would need to reset to factory settings, and reinstall. I must have spent more than 4 hours troubleshooting and constantly resetting the routers. Never had I had so much trouble setting up a wifi network. The routers went straight back to the store. I've had enough of them. I replaced them with my old router and a newly purchased wifi repeater that does a marvelous job providing proper coverage without giving me any attitude.
No, I would not recommend this to a friendInconsistent connection speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't always connect with 5G? This will slow my computer response!
I would recommend this to a friendDecent general router with abysmal upload speeds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is great to use and incredibly helpful (although wish they didn't lock features behind monthly payments), and the download speeds are adequate. However, the upload speeds were atrocious, and far inferior to a 10 year old discontinued Apple brand router. If you work from home or need decent upload speeds, would look elsewhere.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MichaelR. Thank you for your feedback on the eero 6+ router. I am sorry to hear of the performance issues you were experiencing. Here are some troubleshooting steps that may remedy your issue: 1. The first thing you’ll want to do is figure out whether you’re experiencing slow behavior on multiple devices. If it’s only on one device, simply turn your device’s WiFi off and on again. If that doesn’t work, try rebooting the device. 2. Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. This step can sometimes fix connectivity issues. 3. Unplug the power cable from your modem, wait 30 seconds, then plug it back in. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
Not that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all with the range, definitely didn’t cover 4500sq ft. Returned this item.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi ZackW, thank you for providing feedback regarding your experience with the eero 6+ system. I'm sorry to hear that the system didn't meet your range expectations. Here are some tips that may remedy your range issue: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
New WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wasn’t impressed. With our house, the difference wasn’t as noticeable as I had hoped. Didn’t live up to my expectations.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JMB1963, I'm sorry that you have not had a great experience with the eero 6+ 3-pack system thus far. Here is some troubleshooting that may help. First, make sure that they each device is at least 35-45ft away from each other, and placed in an area with minimal interference. After we verify that the eeros are placed correctly and placement is not the cause we can start further testing.
1. Test the speeds with a device connected to the modem with Speedtest app on your phone. 2. If your eero is in a double NAT, it is possible that the upstream router is limiting the speeds you are able to pull through the eero. You can try and put the eero into the upstream routers DMZ or see if you can bridge the upstream router. 3. Make sure you are using the ethernet that came with the eero. If all else fails, please reach out to eero customer service at (877) 659-2347. Thank you for your feedback. I hope this information is useful.
2) Do you know if your eero is in a double NAT? If so, it is possible that the upstream router is limiting the speeds you are able to pull through the eero. You can try and put the eero into the upstream routers DMZ or see if you can bridge the upstream router.
3) Are you using the ethernet that came with the eero?
Works perfectly fine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly fine, only couple of features I wish eero engineers would provide are selection of 2.4GHz and 5GHz manually and another one is I can manage router through PC as it is just relying only on app.
I would recommend this to a friend