Customer Ratings & Reviews

Hi TedM. Thank you for providing feedback about your experience with the eero 6+ system. I’m sorry to hear about your connection issues. Soft resetting your gateway eero (the one connected to your modem) can be a useful troubleshooting step. To soft reset your eero: Hold the reset button until its LED flashes yellow (approximately 7 seconds). Once it flashes yellow, release it. As the eero boots up, the LED will flash white, then blue, and then return to solid white. Once the LED is solid white, you should be able to see your eero is back online in the eero app. If the soft reset doesn’t resolve your issues, contact eero customer service. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hi Kyng. Thank you for your feedback on the eero 6+ system. I'm sorry that you're having issues with the signal. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi JB002. Thank you for providing feedback on the eero 6+ system. I'm sorry to hear that one of your nodes isn't working. If the node is failing to power on, I would suggest swapping the power cord with the working eero to see if the issue is the node, or a faulty cable. Once you've completed that troubleshooting step, call eero customer support at (877) 659-2347 so they can advise on next steps. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello ShahF! I'm sorry to hear you're experiencing degraded WiFi performance with your eero 6+ mesh system. Let me help provide some troubleshooting steps to improve your network performance. For optimal placement, ensure your eero units are at least 30 feet apart but not more than 50 feet apart. Keep devices elevated off the floor and away from metal objects, mirrors, and concrete walls, and make sure units aren't hidden in cabinets or behind furniture. For network configuration, check that your primary eero is properly connected to your modem and verify all cables are securely connected. Try power cycling the entire system by unplugging your modem and all eero devices, waiting 30 seconds, then plug in the modem and wait 2-3 minutes. Next, plug in the primary eero and wait until fully booted, then plug in remaining eeros one at a time. In the app settings, update to the latest eero app version and check for any available firmware updates. Use the eero app's placement tool to optimize node locations and consider running the network optimization tool in the eero app. Thank you for your feedback, and I hope these suggestions help improve your network performance.

Hi ArianC. Thank you for your feedback on the eero 6+ system. I am sorry to hear about your dissatisfaction. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi KennethGoode. Thank you for your feedback on the eero 6+ system. I’m sorry to hear about the connectivity issues you’re experiencing. If you have a laptop with an Ethernet port, disconnect your gateway eero from your modem, restart your modem, and connect the modem to your laptop. Once the modem is back online, you’ll want to make sure your laptop is receiving the wired signal. After you’ve verified the connection, open a web browser on your laptop and go to speedtest.net to run a speed test to make sure the modem is sending out the full speed. If the speed test shows slow speeds, you’ll want to reach out to your internet provider to troubleshoot your modem. If the speed test shows your full speed, further troubleshooting will need to be done for your eero system. Also, be advised that the eero 6+ system supports speeds up to a gigabit. Since your speeds are higher than a gigabit, you may want to consider upgrading to the eero 7 system instead because it is ideal for Internet plans up to 2.5Gbps.in the meantime, you can call eero customer service to troubleshoot your connection issues. They can be reached at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!