Customer Ratings & Reviews

Dear JeffersonR,

Thank you for sharing your detailed feedback about the eero 7 mesh system, and we sincerely apologize for the frustrating experience you've had. The issues you've encountered are significant, and we understand how disappointing this has been.

You've raised several valid concerns that impact both setup and troubleshooting:

Hardware design limitations:

The absence of Ethernet status lights and printed MAC addresses on the units does make troubleshooting more challenging, especially for technically proficient users like yourself

Software and app reliability issues:

Multiple failed automatic software upgrades causing hours of additional work is unacceptable
App tools that fail more often than they work significantly undermines the user experience

These are serious technical issues that go beyond typical setup challenges. Given the severity of the problems you've experienced—particularly the repeated software upgrade failures and unreliable app functionality—we strongly recommend escalating this to eero's advanced technical support team at 1-877-659-2347. They have specialized diagnostic tools and can:

Investigate why the auto-upgrade process failed multiple times on your system
Review logs to identify app tool failures
Determine if there are hardware or firmware issues with your specific units
Potentially arrange replacement units if defects are identified

We genuinely appreciate you taking the time to document these specific technical issues. Feedback from experienced users like yourself is invaluable for identifying areas where both hardware design and software reliability need improvement.

Hi Dci1. Thank you for providing feedback regarding your experience with the eero 7 system. I'm sorry to hear about the speed issues that you're having. Here are some tips that may remedy your issue: 1. Place eeros where they can talk to each other. eeros should be no more than 50 feet away from another eero. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Place your eeros high. Ideally at a height halfway between the floor and the ceiling. 5. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi Leandroc. Thank you for providing feedback about your experience with the eero 7 system. I’m sorry to hear about the connectivity issues you’re experiencing. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi ScottG,

Thank you for sharing your honest feedback about the eero 7 Dual-band Mesh Wi-Fi 7 System. We're truly sorry to hear that the performance hasn't met your expectations, especially after upgrading from the eero 6 Pro.

We understand how frustrating it must be to experience slower speeds than anticipated, particularly when you've invested in both the eero 7 system and a new modem to support your 1.3 gigabit service. The speed drops you're describing—from 700 Mbps near the module down to 180-300 Mbps on the mesh nodes—are understandably disappointing and not the experience we want for our customers.

While Wi-Fi 7 technology does offer improvements in certain scenarios, we recognize that real-world performance can vary based on home layout, interference, and other factors. If you haven't already, we'd recommend reaching out to eero's support team directly, as they may be able to help optimize your network configuration or investigate whether there are any specific issues with your setup.

We genuinely appreciate you taking the time to share this detailed feedback, as it helps both eero and Amazon understand customer experiences with these products. We're sorry this upgrade didn't deliver the improvement you were expecting.

Hi TonyM. Thank you for your feedback on the eero 7 system. I'm sorry to hear that your system was having connection issues. When experiencing issues with your eero network, we encourage you to run a network health check through the eero application. You can access the health check by tapping on the "Settings" tab in the and then selecting the "Troubleshooting" option. Once in the Troubleshooting page, you'll select the "My Internet connection drops" option. The eero app will run the health check on your network, identify what's going on, then present suggested next steps. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi DianneO. Thank you for providing feedback about your experience with the eero 7 system. I’m sorry to hear that you had issues during the setup process. Here’s how to get your eero network online: 1. Download the eero app for iOS or Android on a phone or tablet with an internet connection. 2. Create an eero account or log in with your existing Amazon account information. 3. Attach your gateway eero directly to your AT&T modem/router combo device via Ethernet. 4. Continue following the prompts in the app to set up your network. If you need additional assistance, please reach out directly to eero customer support at (877) 659-2347. Have a great day!