Customer Ratings & Reviews

Hi NoraS. The eero app is available for free download in the Apple App Store, Google Play, and Amazon Appstore. There are no required monthly fees or additional costs to use eero. I hope this helps. Have a great day!

Hello ShoeLover!

Thank you for your feedback on the eero 7. I'm sorry to hear that your internet experience has been worse since switching. That's understandably frustrating, and your experience matters to us.

The eero 7 is a powerful dual-band Wi-Fi 7 mesh router with 2x 2.5 Gbps ethernet ports, designed to deliver fast, reliable whole-home coverage. The fact that your performance has declined compared to your previous setup suggests there may be a configuration or placement issue that can be resolved. Here are some steps that can help optimize your eero 7 network:

Placement and Setup

Place the eero gateway unit in an open, central location — avoid closets, cabinets, or behind furniture, as these block signal.
Ensure the eero is connected directly to your Xfinity modem (or gateway) via ethernet cable. If your Xfinity device is a modem/router combo, you may want to put it into bridge mode to avoid a double NAT situation, which is a common cause of slow speeds and connectivity issues.
If you have additional eero units, space them evenly throughout your home — ideally no more than one room apart from each other.
Troubleshooting Slow Speeds

Run a speed test within the eero app (Settings > Network Settings > Speed Test) to check the speed coming into your eero from your ISP. If that speed is strong but your device speeds are slow, the issue is likely with Wi-Fi coverage or interference.
Restart your eero network through the eero app (Settings > Network Settings > Restart Network).
Check for firmware updates — the eero app will notify you of available updates, and keeping firmware current is essential for optimal performance.
Reduce interference by keeping the eero away from microwaves, baby monitors, and other electronics that operate on similar frequencies.
Additional Optimization

eero's TrueMesh technology dynamically routes traffic through the fastest path, but it works best when nodes are properly spaced and have clear line-of-sight paths between them.
If your home is larger than 1,500 square feet, you may benefit from adding an additional eero extender to eliminate dead zones.

I hope this information helps. Thank you for your feedback, it helps us continue improving the experience for all customers. Have a great day!

Hi Dci1. Thank you for providing feedback regarding your experience with the eero 7 system. I'm sorry to hear about the speed issues that you're having. Here are some tips that may remedy your issue: 1. Place eeros where they can talk to each other. eeros should be no more than 50 feet away from another eero. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Place your eeros high. Ideally at a height halfway between the floor and the ceiling. 5. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi Leandroc. Thank you for providing feedback about your experience with the eero 7 system. I’m sorry to hear about the connectivity issues you’re experiencing. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Dear JeffersonR,

Thank you for sharing your detailed feedback about the eero 7 mesh system, and we sincerely apologize for the frustrating experience you've had. The issues you've encountered are significant, and we understand how disappointing this has been.

You've raised several valid concerns that impact both setup and troubleshooting:

Hardware design limitations:

The absence of Ethernet status lights and printed MAC addresses on the units does make troubleshooting more challenging, especially for technically proficient users like yourself

Software and app reliability issues:

Multiple failed automatic software upgrades causing hours of additional work is unacceptable
App tools that fail more often than they work significantly undermines the user experience

These are serious technical issues that go beyond typical setup challenges. Given the severity of the problems you've experienced—particularly the repeated software upgrade failures and unreliable app functionality—we strongly recommend escalating this to eero's advanced technical support team at 1-877-659-2347. They have specialized diagnostic tools and can:

Investigate why the auto-upgrade process failed multiple times on your system
Review logs to identify app tool failures
Determine if there are hardware or firmware issues with your specific units
Potentially arrange replacement units if defects are identified

We genuinely appreciate you taking the time to document these specific technical issues. Feedback from experienced users like yourself is invaluable for identifying areas where both hardware design and software reliability need improvement.