Customer Ratings & Reviews

Hi GRodriguez! Thank you for sharing your feedback about the eero 7 mesh WiFi 3-pack system. I understand your disappointment with the network strength, and I'd like to help improve your experience. There are several key factors that can significantly impact your WiFi performance. Optimal placement is crucial - the eero units should be positioned 30-50 feet apart in open spaces, elevated off the floor at counter height, and away from metal objects. For the best network optimization, ensure your eero devices have the latest firmware updates and try rebooting your network through the eero app. It's also worth checking that your ISP speeds align with your service plan by running a speed test. The eero app can help you analyze coverage by checking signal strength between units, and you may need to adjust placement if units are too far apart or too close together. If these adjustments don't resolve your connectivity issues, please contact Amazon Customer Service at 1-888-280-4331 for additional support. They can help diagnose specific problems with your network configuration or determine if there might be hardware issues that need addressing. We want to ensure you get the robust WiFi coverage you expected from your eero system. Thank you for your feedback. I hope this information is useful.

Hi Texylvanian. Thank you for providing feedback about your experience with the eero 7 system. Swapping your gateway eero (the one connected to your modem) with another eero on your network can help determine if the issue is your experiencing a layout issue or a hardware issue. To perform the gateway eero swap, please follow these steps: Determine which eero in your network you would like to swap with the current gateway. Unplug the modem from power. Remove power from the secondary eero that is not connected to the modem. Unplug the current gateway eero from power. Plug the modem into power and wait for it to come online. Connect the replacement gateway to the Modem via ethernet cable. Connect the replacement gateway to power. Connect the original gateway eero to power in the replacement gateway’s previous location. Allow both eeros to boot up and come online. It may take up to 10 minutes for your eero network to come back online as your network assigns the new gateway. If the new gateway gets the original high speeds, then you have a placement issue or may require additional eeros. If the new gateway doesn't get the original high speeds, you'll need to reach out to customer service so that they can further troubleshoot. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hi DavidR. Thank you for your feedback on the eero 7 system. I’m sorry to hear about the issues you’re experiencing. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi Anthony. Thank you for providing feedback about your experience with the eero 7 system. I’m sorry that the system didn’t meet your expectations. WiFi 7 is a technology standard that improves performance across the 2.4, 5, and 6 GHz bands. Because its improvements are not exclusive to the 6 GHz frequency, WiFi 7 routers can come in dual-band or tri-band. If you’d like a WiFi 7 system with the 6 GHz band, I would recommend the eero Pro 7 or the eero Max 7. I hope this information helps. Have a great day!

Hi RAIDS. Thanks for providing feedback regarding your experience with the eero 7 system. I’m sorry to hear that the device isn’t meeting your expectations. After setup eero will optimize to learn the best data paths, identify points of interference, and select the best WiFi channels for your network. This process can take up to a week. If you’re still noticing performance issues after that time, call eero customer service to troubleshoot further. I hope this helps. Have a great day!

Hi YurlyA. Thank you for your feedback on the eero 7 system. I'm sorry to hear that you've had connection issues. Soft resetting your gateway eero (the one connected to your modem) can be a useful troubleshooting step. To soft reset your eero: Hold the reset button until its LED flashes yellow (approximately 7 seconds). Once it flashes yellow, release it. As the eero boots up, the LED will flash white, then blue, and then return to solid white. Once the LED is solid white, you should be able to see your eero is back online in the eero app. If you still experience connection drops, take note of the time of the drop and reach out to customer service so that they can troubleshoot further. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hi DonL. Thank you for reaching out about your experience with the eero 7 system. I'm sorry to see that the system didn't meet your expectations. For the best experience, wireless eeros should be no more than 50 feet apart from another eero. Depending on your home, this can vary. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi EdgarC. Thank you for providing feedback about your experience with the eero 7 system. I'm sorry to hear that you're not getting the coverage that you expected. Here are some tips that may remedy your range issue: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!