Customer Ratings & Reviews

Was not overly impressed..it kept losing network and speeds were slower than just not using it..i returned it

I’m no tech guy, but im not stupid. Kept dropping connection to my tv, phone and pc. 20 minutes with tech support said its mi ISP problem. Call my ISP 40 minutes later they had me trying a few things and winds up a bad EERO router. Bavk to Bestbuy to return it. Grrrr!

Your automated system to geek squad is pretty poor. Got through to some one in 15 minutes discussed my problem, he put me on a “brief” hold and I waited Another 65 minutes before a new person (Aris) came on the line and we had to start all over again. He scheduled an appointment for 18 days from now to come and look at our system.

Our TV is still stopping like it is on pause It stops for about 30seconds then starts back up by it self.

This device doesn’t even cover my first floor. It’s in a central location and hardwired to main router. Don’t recommend.

Worked ok, dropped signal, could not handle many devices connected. Had to upgrade. You get what you pay for.

Did not help our wifi at all. We have 3 levels did not help boost the upper and lower levels at all

These cameras don’t stay charged and the installation to the app took 2.5 hours because they wouldn’t connect.

Didn’t do what I was told would reach my shop but the signal wasn’t strong enough to work

Returned them to the store after a couple of days trying to keep all 3 online at the same time. To bring one back online, you have to unplug and plug it back in, but that never kept them working for more than 2 or 3 minutes. Could NOT use the internet with eero in my house. I switched back to my ancient Apple Time Capsule.

I’m not sure if it was my internet provider’s modem or my Eero system but the signal consistently dropped

just a ok eero. Wish was the original design or had wifi6 features. Font like the new design or ui at all.

Tried these but didn't work for my house. Needed coverage in basement and and back patio.

2 of them work ok, but the 3rd one is garbage and makes it laggy to use any device on that router.

Nice design Difficult to connect to wifi Complicated to use.

This product has always gave me connection issues, it DOES NOT HAVE THE RANGE it states and the signal don't work good through walls and even worse if the door to the room is closed and the router is only like 25ft away. DO NOT BUY you will be sorry you did, I know I was.

Product claims easy installation when in fact it took many hours and Eero has very little customer support to help trouble shoot the installation problems. After multiple days and many hours of try and fail a independent tech came out and was finally able to get them working.

We have had these installed for 3 months now. When they work we have had no issues. But if the modem resets etc....we spend about 24 hours power cycling to get the main unit connected again. This leave us without wireless for that time period. It has happened 2x now in the past week and now the main unit won't power on at all. Turns out this is a common issue.

Did not function for our cable needs Went back to old router Cable company told us it wasn't them Tried to get help at best buy..silverdale before we returned the unit. We were told they were booked up and would not event us ask a question. Complained to customer service.

Very weak. Chose nighthawk instead. Not enough configuration options.