Customer Ratings & Reviews

Bought this device due to remote learning for the kids, and increased at home use with the adults. Primarily wanted to solve the issues with the Google Chrome books freezing. Supposedly with the Mesh hub internet solution there would be greater coverage and less dead spots that could prevent this. Have noticed limited to minimal improvement related to this issue. I like the fact I can monitor all devices on the network and block or pause on the EERO dashboard. I see individual devices only using few kilobytes to 1 megabyte so don’t know if it is a bandwidth issue. My Verizon Fios service gives me 50/50 gigabytes up and down so don’t know if that’s the problem. Still searching if I can get related EERO extender to boost the signal.

This has helped with the wifi connectivity upstairs!

Wish I’d checked my return deadline sooner, look like it was about two weeks ago. This, after two months of issues. Some forums blame client wifi devices for selecting an Eero device further than a MUCH closer one. That extra hop is painfully slow. It’s basically a shut down for all practical purposes. Our network is mixed Ethernet and wifi. I got the Eero 3 device package bc I wanted better wifi in the front and backyard. If I needed to research a plant in the garden, etc, I just wanted to sit down and look it up, not have to take off my dirty shoes to come inside. When I’m upstairs, above the Eero which acts as a gateway connected to our xfinity cable modem (bridge mode), instead phones, laptop, tablet seem to prefer connecting to distant Eeros on the far ends of our house. The gateway eero is probably 15’ away, while the distant ones are nearly 50’ feet away in either direction, plus lots of walls, incl BA walls w tile and the shallow angle of travel which means penetrating through 2nd floor floor joists. That’s the first issue. NOOOOOWWWW, the issue is frequent internet drops. And I mean MULTIPLE TIMES PER HOUR. For pandemic work at home types this is such a deal-breaker. The ONLY thing Eero does well is speed test. I swear it seems optimized for speed tests. You want a speed test, whoa, it will smoke a direct wifi connection to the xfinity modem. We have 1 GBPs service and I want to maximize that. BUT: try and do anything practical like hold a conference call, download or upload game and scouting video, watch instructional things. All bets are off. Reboot modem? Check. Check connections? Check. Reboot client or reset client wifi? Check. Reboot Eeros? Check. INTERNET DROPS/SHUTDOWN WERE NOT AN ISSUE when I bought the Eeros. I was simply trying to solve a wifi coverage issue. Instead I have a worse issue bc it affects the Ethernet clients as well since they all converge via an Ethernet switch at the Eero gateway device. Totally unacceptable. - Retired network engineer

Its okay. Thought the total range would have been better

It works but slower (download) than what we used to have.

They seem to be a good unit I could not use so I returned them.

Really helped to spread the internet throughout house

Helpful in stretching the internet throughout our house!

seems to work better than previous routers good coverage

Not as good as the best buy staff member said it would be. We still have a struggle with getting a good signal everywhere. The router we used before this was actually better. I'm hoping I can exchange it for the Nighthawk

WiFi works well. Not pleased to have learned after purchase that Amazon owns Eero. I would like to return this item and exchange for a product made by a company with more consideration for customer privacy. The free Amazon product that came with it will never leave the box.

great for a small area to be covered my home was to large

Did work for a little while but, it is not how! Thanks

Thanks best buy for recomending this product it works great

Wifi connects my entire house plus an extension as well.

i would buy again and recommend to others. good quality.

I’m having an issue setting this up. Seems like my Sonos speakers doesn’t want to connect with this. I read all the reviews and everyone seems to love it so I’m sure it’s user error but as of right now I’m not even using it. Hopefully I can get someone to help me out with it

I use it to help with my TV and it’s works very well

Please don’t buy these. You will absolutely regret it. I bought these in March to upgrade my home network for working from home. The system worked great until June. Then, we started losing connection randomly. It got to the point today after the connection dropping 20 times or more I had to go a different route. Customer support tried but it didn’t help. I hooked up my old router and everything worked perfectly again. I think there has been a bad firmware update somewhere along the line that doesn’t play nice with my ISP. This mesh system used to be awesome, but it just simply doesn’t work anymore. I really wish I could get my money back, but sadly the return window has passed. $200 straight down the drain, so extremely disappointed.

Works great! We have great connection throughout the house.