Customer Ratings & Reviews

I wanted this to be brilliant. Having read and researched multiple mesh systems, I opted for eero. It worked fine for the first 6 months or so. It is placed through the home and was bought to provide better and more consistent coverage for my Fios system. About 6 months ago, things started to go rogue. It would drop connection intermittently. Worked with the eero support team who offered solutions to troubleshoot and then things would work again for a month or so. Then the issue would return. I’m now 8 calls in with support and the issues still remain. Without fail, every single day the WiFi connection drops multiple times. Sometimes for 10 seconds. Sometimes for a minute or more - but enough to stop streaming music or OTT content, or stop my work zoom calls. Frustrating does not even come close. I’m at the end of the support options with them now. My only solution is to trash this. What a complete and annoying waste of money.

Still on the fence with this system. Android app? Iphone app not always showing usage per unit, can't move unit usage...will do more research.

Did it job to get WiFi throughout our house. However, it was not strong enough to get up to 400 Mbps (what we pay for), but around 200 Mbps

This is by far the worst purchase I have ever made. This was easy to set up, worked for the first week, however, I use Verizon Fios and now after a month the EERO drops out and turns red several times a day. I have tried to contact customer service at EERO and it does not exist. Don't do it.

I recently bought this item only to realize I needed a second one, 2 weeks later I was back in the store and bought the 3 pack and it is wonderful!

We learned this will cover the entire house and was not suitable for our small house. We returned it and purchased a single booster.

This product works well. However, my fairly small house has 4. I do not believe the bandwidth is quite as expansive as advertised.

Great concept but the execution is lacking. Main router got 113 mbps (paying for 100) but anything connected via WiFi saw speeds of no more than 20mbps. The back haul is split between the 2.4 and 5ghz channels, which explains the issue. I ended up buying the ASUS pair of tri band routers and the wireless back haul works beautifully using their app.

Trying the run a gig with these was only able to get about 250mbps Good for what they are but I needed bigger more expensive equipment

I don’t think it works that’s well. But, my mom has one and she swears by it so I’m still giving them the benefit of doubt.

Thought this would be a true WI-FI but it’s just a mesh installed it and still had dead spots and buffering

Did not work for me. Still had poor internet connection.

Need a new WI fi router. Best Buy employee sud this was the best value for the money. We install that which took many hours..

I was under the impression that this would solve my internet issues. Not really. It's okay, but I might look elsewhere.

does not push through walls as stated. very weak signal for multiple floors

Not as beautiful or powerful as the next gen. This is for people with slow connections, but have large homes or need lots of range.

store clerk showed me the wrong one for my application. no biggie best buys return policy is good.

After waiting about a month I finally received my eero (military overseas) The power cords were not bundled but loose I the box one of the units was dirty, when I tried to install it, it was already registered to someone else, and already had a wireless network setup Being that it took a month to get and be a system administrator I was able to with some googling do a hard reset and get the devices working. I tried contacting customer service to complain about being sold a used device as new, but could never get through. Needles to say I’m upset to pay for new and receive used merchandise.

Every time you have to connect one manually. Big Pain to keep switching from room to room. It must connect to nearest one automatically.

It did not do what I was told it would do only increased speed a fraction I still have the same problem that I had before I purchased it