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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 335 reviews

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Rating by feature

  • Setup

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers highly value the product's excellent speed, stable connectivity, and strong overall performance. They frequently praise its improved coverage, extended range, and better signal strength, which eliminates lag and buffering. A minor point of feedback from some customers is regarding its physical size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 335 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good system, not great though

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this system for about a year now and overall it’s been solid. Speeds and coverage are great, and I do appreciate how often eero pushes software updates — it definitely feels like they’re actively improving things. That said, some of my smart home devices had occasional trouble staying connected, which got a little frustrating. It also feels like sometimes an update fixes one issue but introduces another. Not a dealbreaker for me, but worth mentioning. Still a good system overall, just not perfect. ⭐⭐⭐⭐☆

    I would recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi Chase. Thank you for providing feedback about your experience with the eero Max 7 system! I'm glad to hear that you're satisfied with the speeds, coverage, and software updates. I understand your frustration with the connectivity of some of your smart home devices. I'd recommend running a coverage scan. To do this you'll open the eero app, tap the Settings icon, select Troubleshooting, and then select the Device coverage scan option. Coverage Scan will evaluate the connection strength between devices on the network and the eero the device is connected to. Based on the results of the scan, the app will provide recommendations to improve performance. If you need further assistance, please reach out directly to eero customer support at (877) 659-2347. Have a great day! AmazonDevices

  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Excellent mesh router system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mesh network. Very easy to setup, and then it just works. I'm getting my full 2 gigabit Internet service on the 2.5 gbps ethernet port to my fiber Internet service. Over WIFI I have attained 1.5 gbps if I use a USB C wifi adapter on my laptop. Laptops seem to only have about a 1 gbps wifi adapter installed in them, at least the one's I have, and they are only 1 year old.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    EERO Max 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed service provider after installation of bet CAT6A to each corner of my house. New 5gbps service came with 1 Max 7 unit. Picked up a Max 7 three pack on sale (still expensive) and was able to set up pretty easy. I think I may have a bit of “overkill” for my home as I have four units hardwired installed at each corner of the house but no more issues connecting anywhere in and out of my home. Neighbors are probably getting strong signals! Time will tell but these are working as desired and I have not had any issues even though each unit is overlapping each other. I am happy. Much batter than before.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Eero max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless integration into an existing eero system. has not modified speeds dramatically, however same solid performance and no drama performance, which at the end of the day is what most of us want. Did not give it 5 stars because for the price , i wa expecting some jump is performance.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance
    Best Buy Employee

    Rated 4 out of 5 stars

    Almost perfect

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This router pretty much does everything that it list it can do on paper. I'm running two gaming PCs, consoles, and many other devices without any issue. The app is very intuitive and simple to use. Unlike the other eeros, this does have multiple of Ethernet ports on the back so you may not need a splitter. Only gripe with eero as a whole and the reason I'm not eating it 5 stars is because eero doesnt make it simple to split your 2.4 and 5ghz bands. This is a bit annoying especially with some smarthome devices that only run on 2.4 but despite that, no real issues on my side.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Finally getting gigabit speeds w/o wifi 7 device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and easy to set up. It works twice as fast as Orbi 770. I tried both systems in the exact same locations using the exact same app to measure speeds. I am finally getting the gigabit speeds that I am paying for with better range. The Orbi 770 was disappointing as it barely faster than my Orbi 753 system. Eero is much easier to set-up and doesn't have the firmware issues that Orbi had. The security subscription includes 1Password and VPN which is an enchancement over Orbi. Eero is a superior system with a similar price to Orbi 770 when on sale

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Finally a mesh system that works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I complained that my current mesh system was hard to set up snd had spotty coverage. He recommended the Eero system. I could not be happier. It was extremely easy to set up. Not only was my coverage exactly what I needed, but speeds increased significantly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    SUCH an improvement over the Archer BE800

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a new Surface Pro 11 with Wifi 7, and since my network at home has a 10GB switch, with a 5 GB card in my media center and a 10GB card in my Synology, I figured it was time to get the wireless going better for my file copies to and from the Surface. First I tried the Archer BE800 which was an unmitigated disaster. Three hours of factory resets and trying over and over, and it was just utter junk. This one - I disconnected everything I had existing (a mesh system of Deco units and an Asus wifi router that was the main unit here) and plugged one of these behind my T-Mobile home internet box. And within about 3 minutes, I was up and running and had a whole bunch of my smart devices (I have about 180 smart devices on my home network) already connecting. I plugged in the second one, used a wired backchannel, and that was about 3 minutes to completion. Before I could even get back to my laptop the app showed the majority of my devices already back online (since I used the same SSID and password for simplicity). I had a brief moment of worry when I couldn't see the option to change my IP for the local network to a 192.168.1.x since all my devices for my media and such are hardcoded, but a quick google search showed me to ignore what the app showed and one you get to the next page you can enter other specifics. And it worked without any isue. Still have some tweaking to do since my wireless copy speeds from my Surface Pro 10 aren't good at all, only about 50% faster than I was on the Wifi 6 Asus, despite my wireless link showing a 5764 Mbps connection speed for the Surface. I know the things I'm copying to and from are insanely faster, and the switch also verifies that everything has an actual speed for the wiring where it should be. So time will tell if I can get that working better. But I like the simplicity of this setup. Not normally a fan of app setups (I'm a CTO of an IT consulting company, been working computers for over 40 years, so I'm used to and normally prefer a good web UI with tons of options) but this app setup was painless and let me get everything changed I needed to get changed from within it. That is a first for me. More expensive, but the thought process of getting what you pay for usually plays out, and in this case it did. Unless something drastic goes wrong now out of the blue, I've got nothing here to dislike other than the short power cords.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    frustrating experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for the eero Max 7 system, but it’s been a pretty frustrating experience so far. I’m running three units spread out properly across my 5,000 sq ft home, so coverage shouldn’t be an issue—but I’m constantly dealing with buffering on all of my TVs. Streaming anything reliably has become a challenge. On top of that, I’ve noticed frequent Wi-Fi drops, which is really disappointing for a system at this price point and with these specs. What makes it worse is that I previously used a single tower router from another brand and never had these kinds of problems in the same house. Setup was easy and the app is clean, but performance is what really matters, and it just hasn’t delivered for me. For a “premium” mesh system, I expected a lot more stability and consistency.

    I would recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi ShaunB,

      Thank you for taking the time to share your detailed feedback on the eero Max 7 system. We're truly sorry to hear about the frustrating experience you've been having with buffering and Wi-Fi drops, especially given the premium nature of this system and your investment in three units for your home. It's particularly disappointing when a new system underperforms compared to your previous setup, and we completely understand your frustration.

      For a mesh system at this level, the performance issues you're describing—constant buffering during streaming and frequent Wi-Fi drops—are not what we expect, and they shouldn't be happening with proper coverage across your 5,000 sq ft home. There are several factors that can sometimes impact mesh performance even with proper placement, including interference from other devices, backhaul configuration between units, firmware updates, or specific network settings that may need optimization.

      We'd strongly encourage you to reach out to eero's dedicated support team, as they have specialized tools to diagnose your specific network setup and can often identify issues that aren't immediately obvious. They can analyze your network remotely, check unit placement and connectivity strength between nodes, verify firmware versions, and make configuration adjustments that may significantly improve performance. You can contact eero support at 1-877-659-2347 or through the eero app's support feature.

      We appreciate you giving eero a try and taking the time to share such specific feedback about your experience. Your input is valuable and helps drive improvements in both product performance and customer support. AmazonDevices

  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Replaced a crummy router forom another brand.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had originally bought the new Linksys router, but had nothing but problems. Three nodes and the two child nodes would constantly drop signal and have to be rebooted manually after being relocated to the parent node. Owned for 4 days and had to do that several times. Very annoying and I took that thing back to the store. The sales guy at the return desk recommended this eero wifi7 and so I got it and had it up and running within a few minutes once I got home. It's only one unit, and covers to house better than the three other nodes did. It has a very easy app and the coverage is great. The newer Amazon Echo devices even act as range extenders for this thing. All in all, I'm very happy with this product and glad I got it.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Pro Power, Consumer Ease

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tri-band wifi is very powerful, especially if you do a wired backhaul. The mesh works seamlessly. You're getting pro level wifi power but with the ease of a consumer product.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Mesh Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was simple to install and provided ample coverage for my large home. If you already have eero mesh routers, the eero app works wonders to replace your existing eero mesh routers. The Max 7 quickly identified my network and updated the software. I wanted to upgrade my network in anticipation of fiber reaching our neighborhood soon. So far, no problems with speed and connection quality with my existing service.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Speed

    Rated 5 out of 5 stars

    Great Eero Routers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade from older eero routers. These work really well for us. No dead spots and really fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Range

    Rated 5 out of 5 stars

    Love this brand!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup, even for someone with my basic level of I.T. skills Excellent range, performance. The erro application if very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Speed

    Rated 5 out of 5 stars

    So easy...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a tech guy that likes getting into complicated stuff to setup, this is way too easy. Added this as the third unit to my other two. At first I didn't have a cable to it connecting to the others so it setup via Wifi. Once I connected the Ethernet cable to it, it switched to a wired connection. Speed on these are good except I don't have anything WiFi 7 to test it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero Max 7

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eero is the very best and most reliable Wi-Fi system I have ever used. I have been using Erro since 2015 and not likely to make a change. Their support service is the best I have ever seen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've gravitated toward Eero products for the past few years thanks to their ease of use while offering good set-and forget wifi performance. I am on gigabit fiber and I used a 3-pack of Eero pro 6 for the last 2 years with great reliability. The pro 6 gave me around 300-600mbps download speeds depending on location. My ISP recently offered 2 gig speed at a reasonable price and being the tech guy I am I decided to jump on it. I replaced my Eero pro 6's with these max 7's and I now get 600-1500mbps depending on location, and thats only on 6 or 6E devices. Once we get some native wifi 7 devices, we should see even faster speed. I also really appreciate the 2 10gb ports and the 2 2.5gb ports. Finally we have an Eero wifi device with ample wired options. You can have the satellite units (which are technically identical to the main router) wired or wireless. If you use wired ethernet to connect the other units, make sure you wire the other two units "downstream" of the main router unit. As with previous Eero products, these are very, very easy to set up. They use an app for everything and it uses the amazon cloud to provide continual data about your network that works the same regardless of if you're at home or not. You can see how much data each device is using and set various parental controls if desired. The app is well designed and easy to use. There aren't as many advanced wifi options as some expert users might want, but for those who want an easy option that works well, Eero is great. They are incredibly reliable and the max 7 appears to be no different. My main complaint about Eero systems have to do with the subscription to Eero plus. I used to have a $3/month one from them that provided extra functionality such as ad-blocking and other protections as well as more detailed data consumption and analytics. They had a $10/month tier as well which adds things such as 1password and a VPN service. Sadly, Eero discontinued the $3 tier and you now have to pay the $10/month even if you never want to use 1password or the other services. I wish Eero would bring back a cheaper subscription tier which doesn't have the extra services most won't use. For most users, the max 7 is overkill. If you have gig speeds or less, the pro 6 or pro 6e is good at a much lower price. But for those with a super fast fiber connection looking for an easy to use friendly app based wifi system, look no further.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Overall performance

    Rated 5 out of 5 stars

    Just 1 is enough

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using just 1 eero max 7 in a 4000 sq ft home and I am getting excellent coverage throughout. I have 1 gig internet and my wifi 6e s23 ultra shows over a gig download speed. One of the best routers I have ever used. Simple setup and one is online.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Very fast router

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router. Was having issues with speed on prior router. This one is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works well but range is so so

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get the speed I expect, but it required adding a second Eero to my 1500 sq ft home. In fairness, my main unit had to be placed at one end of the house instead of centrally because of my Internet drop. Apart from that I have not had any issues with them after a month. Very smooth and reliable operation.

    I would recommend this to a friend