Customer Ratings & Reviews
- Model:
- S010311
- |
- SKU:
- 6495778
Customer reviews
Rating 4.6 out of 5 stars with 2123 reviews
(2,123 customer reviews)Rating by feature
- Setup4.8
Rating 4.8 out of 5 stars
- Range4.7
Rating 4.7 out of 5 stars
- Signal Strength4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Pro 6E Tri-band Mesh Wi-Fi 6E System (2-pack) for its ease of use and impressive speed, with many noting its strong Wi-Fi coverage and overall performance. The setup process is generally considered straightforward, and the range and signal strength are also appreciated. While some find the system to be a bit expensive and having slightly less features, very few experience lag when streaming or gaming.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Rated 5 out of 5 stars
Upgraded WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system and flawless performance. Sales associate was outstanding.
I would recommend this to a friend - Pros mentioned:Wi-fi coverage
Rated 5 out of 5 stars
Big Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big improvement in speed and reliability over my old Google WiFi pucks AND I only needed 2 where I used to have 3 of the Google devices. Would certainly recommend. Pro tip (which I did not know). Use the same SSID when you swap out and everything just works if you have Alexa devices on your network
This review is from eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (2-pack) - White
I would recommend this to a friend Rated 5 out of 5 stars
eero pro 6E 3 pack
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this product for a little over a month. So far it's been working pretty good. It automatically runs a speed test a few times a week. So far haven't had too many buffering issues with streaming services or when I am working from home. I would definitely recommend this product
I would recommend this to a friendRated 1 out of 5 stars
Dropped connection, customer service feet dragging
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a 3 pack then added a 4th for 3500 sq ft home. Worked great for 11 months, but now constant dropped connections throughout the day for past 3 weeks +. On the plus side, I thought I was lucky the problems started just inside the 1 year warranty period. No changes to home set up whatsoever, not ISP, modem, cables, eero node placement distances, nothing. Seems to have started about two eero software updates ago that were, among other things, supposed to have addressed “stability issues.” Have been back & forth with eero numerous times both via phone & email. Every piece of hardware has been checked/replaced. ISP xFinity tech visit confirmed line signal is good, and even replaced a perfectly good XB8-T router just in case. Tried swapping the eero acting as the main gateway at the modem along with its ethernet cable, still have numerous drops. After way too difficult prompting with them, eero finally agreed to send out a new node to plug in as the gateway. Still get drops and red status lights. Eero customer service now ghosting me after last email communication I sent 4 days ago letting them know the new unit made no difference. I’ve given them 3 weeks to make this right, but now just feel their tactic is delay-delay-delay. I’d be satisfied with trying an updated replacement with their eero 7 Pro, but I’m not hopeful as I cant get them to get back to me anymore. At this point I’m hoping I can get a full refund to put toward a competitor’s product.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello StephenwD. Thank you for providing feedback on your experience with the eero Pro 6E system. I'm sorry to hear about the connectivity issues you've been experiencing over the past three weeks, especially after 11 months of reliable performance. I understand how disruptive constant dropped connections can be to your daily routine, and I'm truly sorry that the troubleshooting process with eero support has not resolved the issue despite your considerable time and effort. Regarding the connectivity drops and red status lights you're experiencing, here are some additional troubleshooting approaches that may help address firmware-related stability issues:
1. Perform a complete network reset by unplugging all eero nodes simultaneously, waiting 2 minutes, then powering up only the gateway node first. Wait 5 minutes for it to fully stabilize before powering on additional nodes one at a time with 3-minute intervals between each. 2. Check if your eero system is on the latest firmware version through the app, and if automatic updates are enabled, consider temporarily disabling them to prevent further instability until the issue is resolved. 3. Verify that your XB8-T gateway modem is in bridge mode to prevent double NAT issues that can cause intermittent connectivity problems, particularly after firmware updates. I understand your frustration with the lack of response from eero support after four days, especially given the three weeks you've already invested in resolving this issue. For immediate escalation, you should give eero customer service a call at 877-659-2347. They are available 7 days a week 6:00 am – 8:00 pm PT. Hope this helps and have a great day!
Rated 5 out of 5 stars
Easy setup and works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for our inlaws house which is multiple levels and thick walls. The wifi was horrible prior. Constantly dropping, we could never do video calls - dispite them having the most upgraded internet plan. We installed this - super easy - and the wifi has been seemless throughout the house! It is amazing. My husband and I were both on work video calls with zero lag or issues. Total game changer!
This review is from eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Mesh routers are fabulously.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The eero router connected easily with router connected to one on the fiber box. The wifi is bow reachable all over the house.
This review is from eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White
I would recommend this to a friend- Pros mentioned:Ease of use, Wi-fi coverage
Rated 5 out of 5 stars
Great wifi mesh system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up, coverage is great across 3400 sqft home.
I would recommend this to a friend Rated 5 out of 5 stars
Great product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my old mesh routers with these because my new outdoor cameras wouldn’t connect. The setup was easy and everything works great.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Dead zones gone!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ease of setup… the dead zones i had in my house and yard are completly gone!
I would recommend this to a friend Rated 5 out of 5 stars
Extends out to my backyard!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that this product helped extend my WiFi another 50 yards out to my back house. It connected to our 1st generation Eero's and working with Eero's technical support team was a great experience as they were extremely helpful in hard resetting our network and getting them re-connected. Highly recommend.
This review is from eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (2-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Bought as a replacement
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a replacement for the one that was supplied by our Internet company and just kept it as a second one once everything was fixed.
This review is from eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Great Wifi Extender
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We struggled with our internet speed in our home. We had the Geek Squad come out and install the Eero wifi extender and now our internet is faster than ever! It was a little more than we would have liked to spend - but our frustrations are eleviated.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great Upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an upgrade from my previous router! I have gigabit internet and these Eero routers deliver incredibly fast wireless and even faster wired for my game console. You really cannot go wrong with these. Highly recommend.
This review is from eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (2-pack) - White
I would recommend this to a friend Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works great! It has strong signal throughout the house with no issue. Recommend!
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Euro
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mesh system works great with our internet hotspot.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Nice system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to set up. I’ve had them running for about month now with no issues. The app will sometimes lag on updating the status of connections but not by too much. I really like the system automatically connecting devices to the best speed with all bands having the same id.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Best Mesh for gaming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Mesh for gaming by far!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend - Cons mentioned:Price
Rated 4 out of 5 stars
Not the Valedictorian but at the Head of Class
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit has some excellent features-- 2.5g port, 6E. These features solved most of my problems. I gave them a lower rating for three reasons-- 1) Thought i could use the 2.5 for connection between the system. only can use 2.5 G port for upstream 2) No link aggregation for WAN or LAN. 3) the price is high even though you get 3 devices, some other brands have 2 units that put out more speed.
I would recommend this to a friend Rated 5 out of 5 stars
THE BEST!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my eeros the connection is strong always pulling my gig up and down and the app is very easy to use
This review is from eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (2-pack) - White
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Performed as described!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was recommended by a friend as well as my audio installer. Very easy process to add and link up. And the coverage goes well beyond my 3k sq ft home. I have been impressed and at ease while controlling anything from within my home, patio, garage or in my yard.
I would recommend this to a friend






