Customer Ratings & Reviews

I have a smarthome and have a lot of devices that connect to my wifi. I bought this system because it says it handles 100+ devices. While it can, it doesn't do it for very long. After a few days it starts to get bogged down and my gig internet speeds go down to 30mb speeds and can no loger stream tv. This would not be a problem if the app had a reboot device scheduler but it does not and eero support keeps saying it doesn't need one. Just check out the eero support forums. This feature has been requested by many but Eero is not listening and insists it doesn't need one. I can tell you it needs one. Once i reboot my eeros manually my internet speeds return to normal 300 mb down and up. I purchased plug in timmers to manually power cycle my stupid eeros manually. This is my work around for a feature that should come on these routers. I am just going to use them this way till I feel I got my $575 out of these pieces of junk so I don't feel so wasteful replacing them in less than a year. Think about the earth. I plan on buying a router from a mfg with more history in making routers and better customer support next time.

Easy set up improves our wifi strength, netflix stopped buffering

Only had them a couple months but so far they have worked great!

Just Google eero red light. These are the biggest pile of garbage I’ve ever owned. I’ve bought two sets thinking I got a bad first set. Nope they’re all junk. Thousands of people have same problem and their customer service is just as bad. Most technical people that’s had constant outages daily like myself state software is crap with eero and lacks the proper diagnostic ability to report back to eero. So glitches never get fixed even with software updates. Just avoid these, they may look appealing but they’re more trouble than they’re worth.

This product is a lot less capable than advertised, and their technical support is very weak with respect to understanding why there is such a delta between what they say and what the actual product delivers. We now have fiber to the home, with 2 Gb at the modem, but their WI-FI only delivers 150 mb to Macs 50 feet away.

Difficult to change settings. I wanted to use just this but it also had Comcast net work too.

Outstanding speed and coverage! Best extenders I have owned!

i am still asked to sign in to my wifi way too many times a day from very close to the mesh units.

Its nice router but only difficulty is to connect with 2.5GHz band..wish it would been easier..

Very good performance. A peace of mind buy. Love it.

This is a fantastic unit. Works great with TDS cable.

Impressive no slow down, No disconnection issues..

dont extend your wifi if you have steel siding. router is 60 ft from my garage tried every possible placement and couldnt get signal 60 ft away because of steel siding. its 2024 siding shouldnt block any signal

Should have bought this sooner. Very easy to set up

Does not provide sufficient (strong) Wi-Fi Coverage and I was lead to believe.

For a router this price tou would think they would throw in more customizable configs. They dont and they charge for AV protection

Its not worth the extra money. The speeds are good only when eero devices are connected via wires. If the access points are wireless, speeds are very slow. I have 1.2gb connection coming from a modem with 2.5gb port and connected to eero on the 2.5 gb port and wireless speeds to the wired eero are ~800 Mbps and ~170 Mbps when using wireless access points.

The signal wifi keeps dropping off on all our laptops, sporadic access to signal strength. Got worse after their last software upgrade. We use Cox with 600+ speeds and even when working it's still much slower than my old Netgear Nighthawk wifi 6.

Works well but not great. The Wi-Fi area does not extend to the back yard or the front yard.

Very overrated over priced. Did not provide the best instructions when trying to install.