Customer Ratings & Reviews

Hi JamesU. Thanks for providing feedback regarding your experience with the eero Pro 7 router. I’m sorry to hear that the device isn’t meeting your expectations. After setup eero will optimize to learn the best data paths, identify points of interference, and select the best wifi channels for your network. .This process can take up to a week. If you’re still noticing performance issues after that time, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello AnnaN! Thank you for sharing your experience with the eero Pro 7. I'm sorry to hear that the switch from your TP-Link hasn't delivered the speed improvement you were hoping for, especially at a higher price point.

Here are some troubleshooting steps that may help you get the most out of your eero Pro 7 and potentially see the speed boost you were expecting:

1. Placement & Setup

Make sure your eero Pro 7 is placed in a central, open location — avoid closets, cabinets, or areas near thick walls and large appliances that can interfere with the signal.
If you have multiple eero units, ensure they are spaced appropriately (not too far apart) to maintain a strong mesh connection between them.

2. Check Your Internet Connection at the Source

Connect a device directly to your modem via ethernet cable and run a speed test. This will confirm whether the speed limitation is coming from your ISP (Xfinity) or the router itself.
If the wired speed matches your plan, the issue may be with wireless interference or device placement.

3. Update Firmware

Open the eero app and check that your eero Pro 7 is running the latest firmware. Updates can include performance improvements and bug fixes.

4. Restart Your Network

In the eero app, try restarting your network. Unplug your modem, wait 30 seconds, plug it back in, and allow everything to reconnect fully before testing speeds again.

5. Check Your Internet Plan

Confirm with Xfinity that your current plan supports the speeds you're expecting. Sometimes a modem upgrade is needed to take full advantage of faster router hardware.

6. Wi-Fi Band Selection

The eero Pro 7 supports Wi-Fi 7, but your devices must also support Wi-Fi 7 (or at minimum Wi-Fi 6/6E) to take full advantage of the improved speeds. Older devices may connect at the same speeds regardless of the router.

If these steps don't resolve the issue and you're still not seeing improved performance, Amazon Customer Support is available 24/7 and can assist further. You can reach them at 1-888-280-4331.

I hope this helps get your network performing at the level you expected. Thank you for your feedback!

Hi RobertS. Thank you for providing feedback regarding your experience with the eero Pro 7. I'm sorry to hear about your dissatisfaction. Each eero Pro 7 router provides coverage up to 2,000 sq. ft. Depending on the layout of your home and the materials used in its construction, more eeros could be needed. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros on a hard, flat surface. 2. Keep your eeros out in the open. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello! Thank you for providing feedback regarding your experience with the eero Pro 7 system. I am sorry to hear about the connectivity issues you’ve been having. Here are some tips that may remedy your issue: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If your eero signal is showing as strong on your devices, you’ll want to go into your device setting and turn Wi-Fi Calling off and then on again. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello User322890! Thank you for sharing your feedback on the eero Pro 7. I'm sorry to hear that the range and wall penetration didn't meet your expectations after purchasing two units to extend coverage throughout your home.

While the eero Pro 7 is designed to provide robust mesh coverage, Wi-Fi performance can be affected by several factors including home construction materials, unit placement, and interference from other devices. Here are some troubleshooting steps that may help optimize your system's performance: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. 5. Try placing your eero near doors; this may help since wood is less dense and easier for WiFi waves to penetrate. 6. Avoid placing your eero in a location near heavy metal or any other point of interference, such as a microwave. If these steps don't improve your coverage and signal penetration, call eero customer service so they can suggest optimal placement strategies or discuss whether additional units might be beneficial for your particular environment. They can be reached at (877) 659-2347, Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi Smeik. Thanks for reaching out about your experience with the eero Pro 7 system. I'm sorry to hear that the download speeds haven't met your expectations. I'd recommend adjusting the placement of your eeros to see if that will improve the speeds you get in other areas of the home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello EricB,

Thank you for sharing your experience with the eero Pro 7 Tri-band Mesh Wi-Fi 7 System. I'm sorry to hear that you're not getting the performance you expected in your 3,000 sq ft house, especially when the system is rated to cover up to 6,000 sq ft.

It's frustrating when a premium mesh system doesn't deliver the coverage and performance it's designed for, particularly in a home well within its stated range. The issues you're experiencing could be due to several factors—including home construction materials, interference, unit placement, or potentially defective hardware—and it sounds like you and eero support have been working through the troubleshooting process.

I'm glad to hear that eero support has been helpful with troubleshooting. Since you've already worked with them and the performance issues persist, your next step of returning the devices and trying a replacement set is a solid plan. Sometimes a defective unit in the mesh network can significantly impact overall system performance, and a fresh set may resolve the issues entirely.

If the replacement units don't improve performance, you might also consider:

Reviewing unit placement to ensure optimal positioning with minimal obstructions
Checking for sources of interference like thick walls, metal structures, or other wireless devices
Verifying your internet service speed matches what you're paying for from your ISP

Your feedback about the performance gap between expectations and reality is valuable, and I hope the replacement units deliver the robust coverage and speed you're looking for.

Hi BethB. Thank you for providing feedback about your experience with the eero Pro 7 system. I’m sorry to hear that you’ve repeatedly had to reset your system. Swapping your gateway eero (the one connected to your modem) with another eero on your network can help determine if the issue is network wide. To perform the gateway eero swap, please follow these steps: Determine which eero in your network you would like to swap with the current gateway. Unplug the modem from power. Remove power from the secondary eero that is not connected to the modem. Unplug the current gateway eero from power. Plug the modem into power and wait for it to come online. Connect the replacement gateway to the Modem via ethernet cable. Connect the replacement gateway to power. Connect the original gateway eero to power in the replacement gateway’s previous location. Allow both eeros to boot up and come online. It may take up to 10 minutes for your eero network to come back online as your network assigns the new gateway. If your network goes down again, note which eero(s) went offline and reach out to customer service so that they can further troubleshoot. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hi StevenD. Thank you for providing feedback regarding your experience with the eero Pro 7 system. I'm sorry to hear that your system didn't perform as expected. Swapping your gateway eero (the one connected to your modem) with another eero on your network can help determine if the issue is network wide or if it is isolated to a single eero. To perform the gateway eero swap, please follow these steps: Determine which eero in your network you would like to swap with the current gateway. Unplug the modem from power. Remove power from the secondary eero that is not connected to the modem. Unplug the current gateway eero from power. Plug the modem into power and wait for it to come online. Connect the replacement gateway to the Modem via ethernet cable. Connect the replacement gateway to power. Connect the original gateway eero to power in the replacement gateway’s previous location. Allow both eeros to boot up and come online. It may take up to 10 minutes for your eero network to come back online as your network assigns the new gateway. If your network goes down again, note which eero(s) went offline and reach out to customer service so that they can further troubleshoot. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hello. Thank you for reaching out about your experience with the eero Pro 7 system. I’m sorry to hear about your dissatisfaction. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!