Customer Ratings & Reviews

Hello LG65OLEDTV! Thank you for your feedback on the eero Pro 7 system. I'm glad to hear it's working great for expanding your existing mesh network! I understand your frustration with the gateway replacement process being unclear, particularly when replacing a modem/router combo unit. This scenario is indeed more complex than replacing a standard gateway because you're transitioning from an all-in-one device to a separate modem and mesh system configuration.If your modem has a built-in router, we recommend that you put its routing functionality into bridge mode to make the best use of your eero(s). By putting your modem/router combo device into bridge mode, you are essentially turning off its WiFi capabilities and passing its Internet connection through to your eero. This step ensures your eero system can work its magic and you can take full advantage of its many advanced features. Instructions for putting your modem/router combo device in bridge mode will vary widely by ISP and device. Before you put your modem/router combo in bridge mode, set up your eero network. Once your network is set up, follow these instructions: 1. Find a device connected to your existing — non-eero — WiFi network. Open a web browser and go to the web interface of your modem/router combo device. You can usually find the link from your ISP’s webpage. 2. Log in and provide your username and password. If you don’t have the login information, we recommend giving your ISP a call. 3. From this interface, you should find the option to enable bridge mode. After the changes have been saved and applied, your modem/router combo should automatically reboot. If not, you’ll have to reboot it manually. You can do this by hitting the power button on and off or simply unplugging and replugging your device back in. Once it reboots, your device should function solely as a modem. 4. If for any reason, putting your modem/router combo into bridge mode causes problems, you should contact your ISP. They can usually enable bridge mode for you, or have a customer service representative walk you through the steps. 5. Once your combo device is in bridge mode, you should disconnect all devices from its LAN ports. The LAN ports are labeled, and there’s usually four of them on any combo device. 6. After all your devices have been disconnected from your combo device, connect your gateway eero to LAN port 1, then power up that eero. If your eero network were set up before enabling bridge mode, your other eeros wouldn't be affected by the change. 7. To re-connect certain devices to your eero network, you might need to forget your wireless network on your device and add it again. If you need further assistance, please reach out directly to eero customer support at (877) 659-2347. Thank you for sharing your experience, it highlights an important setup scenario that deserves clearer guidance! Have a great day!