Customer Ratings & Reviews

Hi RobertS. Thank you for providing feedback regarding your experience with the eero Pro 7. I'm sorry to hear about your dissatisfaction. Each eero Pro 7 router provides coverage up to 2,000 sq. ft. Depending on the layout of your home and the materials used in its construction, more eeros could be needed. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros on a hard, flat surface. 2. Keep your eeros out in the open. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello! Thank you for providing feedback regarding your experience with the eero Pro 7 system. I am sorry to hear about the connectivity issues you’ve been having. Here are some tips that may remedy your issue: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If your eero signal is showing as strong on your devices, you’ll want to go into your device setting and turn Wi-Fi Calling off and then on again. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi Smeik. Thanks for reaching out about your experience with the eero Pro 7 system. I'm sorry to hear that the download speeds haven't met your expectations. I'd recommend adjusting the placement of your eeros to see if that will improve the speeds you get in other areas of the home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello EricB,

Thank you for sharing your experience with the eero Pro 7 Tri-band Mesh Wi-Fi 7 System. I'm sorry to hear that you're not getting the performance you expected in your 3,000 sq ft house, especially when the system is rated to cover up to 6,000 sq ft.

It's frustrating when a premium mesh system doesn't deliver the coverage and performance it's designed for, particularly in a home well within its stated range. The issues you're experiencing could be due to several factors—including home construction materials, interference, unit placement, or potentially defective hardware—and it sounds like you and eero support have been working through the troubleshooting process.

I'm glad to hear that eero support has been helpful with troubleshooting. Since you've already worked with them and the performance issues persist, your next step of returning the devices and trying a replacement set is a solid plan. Sometimes a defective unit in the mesh network can significantly impact overall system performance, and a fresh set may resolve the issues entirely.

If the replacement units don't improve performance, you might also consider:

Reviewing unit placement to ensure optimal positioning with minimal obstructions
Checking for sources of interference like thick walls, metal structures, or other wireless devices
Verifying your internet service speed matches what you're paying for from your ISP

Your feedback about the performance gap between expectations and reality is valuable, and I hope the replacement units deliver the robust coverage and speed you're looking for.

Hi BethB. Thank you for providing feedback about your experience with the eero Pro 7 system. I’m sorry to hear that you’ve repeatedly had to reset your system. Swapping your gateway eero (the one connected to your modem) with another eero on your network can help determine if the issue is network wide. To perform the gateway eero swap, please follow these steps: Determine which eero in your network you would like to swap with the current gateway. Unplug the modem from power. Remove power from the secondary eero that is not connected to the modem. Unplug the current gateway eero from power. Plug the modem into power and wait for it to come online. Connect the replacement gateway to the Modem via ethernet cable. Connect the replacement gateway to power. Connect the original gateway eero to power in the replacement gateway’s previous location. Allow both eeros to boot up and come online. It may take up to 10 minutes for your eero network to come back online as your network assigns the new gateway. If your network goes down again, note which eero(s) went offline and reach out to customer service so that they can further troubleshoot. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hi StevenD. Thank you for providing feedback regarding your experience with the eero Pro 7 system. I'm sorry to hear that your system didn't perform as expected. Swapping your gateway eero (the one connected to your modem) with another eero on your network can help determine if the issue is network wide or if it is isolated to a single eero. To perform the gateway eero swap, please follow these steps: Determine which eero in your network you would like to swap with the current gateway. Unplug the modem from power. Remove power from the secondary eero that is not connected to the modem. Unplug the current gateway eero from power. Plug the modem into power and wait for it to come online. Connect the replacement gateway to the Modem via ethernet cable. Connect the replacement gateway to power. Connect the original gateway eero to power in the replacement gateway’s previous location. Allow both eeros to boot up and come online. It may take up to 10 minutes for your eero network to come back online as your network assigns the new gateway. If your network goes down again, note which eero(s) went offline and reach out to customer service so that they can further troubleshoot. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hello. Thank you for reaching out about your experience with the eero Pro 7 system. I’m sorry to hear about your dissatisfaction. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!