Customer Ratings & Reviews

Hello LG65OLEDTV! Thank you for your feedback on the eero Pro 7 system. I'm glad to hear it's working great for expanding your existing mesh network! I understand your frustration with the gateway replacement process being unclear, particularly when replacing a modem/router combo unit. This scenario is indeed more complex than replacing a standard gateway because you're transitioning from an all-in-one device to a separate modem and mesh system configuration.If your modem has a built-in router, we recommend that you put its routing functionality into bridge mode to make the best use of your eero(s). By putting your modem/router combo device into bridge mode, you are essentially turning off its WiFi capabilities and passing its Internet connection through to your eero. This step ensures your eero system can work its magic and you can take full advantage of its many advanced features. Instructions for putting your modem/router combo device in bridge mode will vary widely by ISP and device. Before you put your modem/router combo in bridge mode, set up your eero network. Once your network is set up, follow these instructions: 1. Find a device connected to your existing — non-eero — WiFi network. Open a web browser and go to the web interface of your modem/router combo device. You can usually find the link from your ISP’s webpage. 2. Log in and provide your username and password. If you don’t have the login information, we recommend giving your ISP a call. 3. From this interface, you should find the option to enable bridge mode. After the changes have been saved and applied, your modem/router combo should automatically reboot. If not, you’ll have to reboot it manually. You can do this by hitting the power button on and off or simply unplugging and replugging your device back in. Once it reboots, your device should function solely as a modem. 4. If for any reason, putting your modem/router combo into bridge mode causes problems, you should contact your ISP. They can usually enable bridge mode for you, or have a customer service representative walk you through the steps. 5. Once your combo device is in bridge mode, you should disconnect all devices from its LAN ports. The LAN ports are labeled, and there’s usually four of them on any combo device. 6. After all your devices have been disconnected from your combo device, connect your gateway eero to LAN port 1, then power up that eero. If your eero network were set up before enabling bridge mode, your other eeros wouldn't be affected by the change. 7. To re-connect certain devices to your eero network, you might need to forget your wireless network on your device and add it again. If you need further assistance, please reach out directly to eero customer support at (877) 659-2347. Thank you for sharing your experience, it highlights an important setup scenario that deserves clearer guidance! Have a great day!

Hi Takeila,

Thank you for sharing your feedback about your experience at Target. I'm sorry to hear about the frustrating wait you encountered while trying to make your purchase of the Amazon Fire TV Stick 4K.

It sounds like you experienced a significant delay in customer service despite being the only customer in line and the store being otherwise empty. A 15-minute wait under those circumstances is understandably frustrating, and I can see why this left you feeling overlooked.

While the checkout experience at Target is managed by their store team rather than Amazon, I truly appreciate you taking the time to share what happened. Your feedback about the in-store experience is valuable, and I'd encourage you to also share this directly with Target's customer service so they can address the staffing or checkout process at that location.

I hope that once you're able to get your Fire TV Stick 4K set up, you'll enjoy the streaming experience it provides with enhanced 4K picture quality and smooth performance.

Thank you again for your patience and for choosing Amazon products.

Hi JamesU. Thanks for providing feedback regarding your experience with the eero Pro 7 router. I’m sorry to hear that the device isn’t meeting your expectations. After setup eero will optimize to learn the best data paths, identify points of interference, and select the best wifi channels for your network. .This process can take up to a week. If you’re still noticing performance issues after that time, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi RobertS. Thank you for providing feedback regarding your experience with the eero Pro 7. I'm sorry to hear about your dissatisfaction. Each eero Pro 7 router provides coverage up to 2,000 sq. ft. Depending on the layout of your home and the materials used in its construction, more eeros could be needed. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros on a hard, flat surface. 2. Keep your eeros out in the open. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello! Thank you for providing feedback regarding your experience with the eero Pro 7 system. I am sorry to hear about the connectivity issues you’ve been having. Here are some tips that may remedy your issue: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If your eero signal is showing as strong on your devices, you’ll want to go into your device setting and turn Wi-Fi Calling off and then on again. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello User322890! Thank you for sharing your feedback on the eero Pro 7. I'm sorry to hear that the range and wall penetration didn't meet your expectations after purchasing two units to extend coverage throughout your home.

While the eero Pro 7 is designed to provide robust mesh coverage, Wi-Fi performance can be affected by several factors including home construction materials, unit placement, and interference from other devices. Here are some troubleshooting steps that may help optimize your system's performance: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. 5. Try placing your eero near doors; this may help since wood is less dense and easier for WiFi waves to penetrate. 6. Avoid placing your eero in a location near heavy metal or any other point of interference, such as a microwave. If these steps don't improve your coverage and signal penetration, call eero customer service so they can suggest optimal placement strategies or discuss whether additional units might be beneficial for your particular environment. They can be reached at (877) 659-2347, Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi Smeik. Thanks for reaching out about your experience with the eero Pro 7 system. I'm sorry to hear that the download speeds haven't met your expectations. I'd recommend adjusting the placement of your eeros to see if that will improve the speeds you get in other areas of the home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!