Customer Ratings & Reviews

Hello AnnaN! Thank you for sharing your experience with the eero Pro 7. I'm sorry to hear that the switch from your TP-Link hasn't delivered the speed improvement you were hoping for, especially at a higher price point.

Here are some troubleshooting steps that may help you get the most out of your eero Pro 7 and potentially see the speed boost you were expecting:

1. Placement & Setup

Make sure your eero Pro 7 is placed in a central, open location — avoid closets, cabinets, or areas near thick walls and large appliances that can interfere with the signal.
If you have multiple eero units, ensure they are spaced appropriately (not too far apart) to maintain a strong mesh connection between them.

2. Check Your Internet Connection at the Source

Connect a device directly to your modem via ethernet cable and run a speed test. This will confirm whether the speed limitation is coming from your ISP (Xfinity) or the router itself.
If the wired speed matches your plan, the issue may be with wireless interference or device placement.

3. Update Firmware

Open the eero app and check that your eero Pro 7 is running the latest firmware. Updates can include performance improvements and bug fixes.

4. Restart Your Network

In the eero app, try restarting your network. Unplug your modem, wait 30 seconds, plug it back in, and allow everything to reconnect fully before testing speeds again.

5. Check Your Internet Plan

Confirm with Xfinity that your current plan supports the speeds you're expecting. Sometimes a modem upgrade is needed to take full advantage of faster router hardware.

6. Wi-Fi Band Selection

The eero Pro 7 supports Wi-Fi 7, but your devices must also support Wi-Fi 7 (or at minimum Wi-Fi 6/6E) to take full advantage of the improved speeds. Older devices may connect at the same speeds regardless of the router.

If these steps don't resolve the issue and you're still not seeing improved performance, Amazon Customer Support is available 24/7 and can assist further. You can reach them at 1-888-280-4331.

I hope this helps get your network performing at the level you expected. Thank you for your feedback!

Hi KeithW,

Thank you for taking the time to share your feedback. We're sorry to hear about your negative experience with Best Buy customer service. We understand how frustrating it can be when interactions with store employees feel disrespectful or unhelpful, and we appreciate you bringing this to our attention.

While we're Amazon Customer Care and handle product-related support for Amazon devices like the eero Pro 7, customer service experiences at Best Buy retail locations are managed by Best Buy directly. We encourage you to follow up on your formal complaint if you haven't received a response—Best Buy's corporate customer service team should address concerns about employee conduct.

If you have any questions about your eero Pro 7 router itself—setup, performance, or technical support—we're here to help. You can reach our support team at 1-888-280-4331 or through the eero app.

We appreciate you choosing an Amazon product, and we hope your experience with the eero Pro 7 system itself meets your expectations.

Hi BethB. Thank you for providing feedback about your experience with the eero Pro 7 system. I’m sorry to hear that you’ve repeatedly had to reset your system. Swapping your gateway eero (the one connected to your modem) with another eero on your network can help determine if the issue is network wide. To perform the gateway eero swap, please follow these steps: Determine which eero in your network you would like to swap with the current gateway. Unplug the modem from power. Remove power from the secondary eero that is not connected to the modem. Unplug the current gateway eero from power. Plug the modem into power and wait for it to come online. Connect the replacement gateway to the Modem via ethernet cable. Connect the replacement gateway to power. Connect the original gateway eero to power in the replacement gateway’s previous location. Allow both eeros to boot up and come online. It may take up to 10 minutes for your eero network to come back online as your network assigns the new gateway. If your network goes down again, note which eero(s) went offline and reach out to customer service so that they can further troubleshoot. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hello EricB,

Thank you for sharing your experience with the eero Pro 7 Tri-band Mesh Wi-Fi 7 System. I'm sorry to hear that you're not getting the performance you expected in your 3,000 sq ft house, especially when the system is rated to cover up to 6,000 sq ft.

It's frustrating when a premium mesh system doesn't deliver the coverage and performance it's designed for, particularly in a home well within its stated range. The issues you're experiencing could be due to several factors—including home construction materials, interference, unit placement, or potentially defective hardware—and it sounds like you and eero support have been working through the troubleshooting process.

I'm glad to hear that eero support has been helpful with troubleshooting. Since you've already worked with them and the performance issues persist, your next step of returning the devices and trying a replacement set is a solid plan. Sometimes a defective unit in the mesh network can significantly impact overall system performance, and a fresh set may resolve the issues entirely.

If the replacement units don't improve performance, you might also consider:

Reviewing unit placement to ensure optimal positioning with minimal obstructions
Checking for sources of interference like thick walls, metal structures, or other wireless devices
Verifying your internet service speed matches what you're paying for from your ISP

Your feedback about the performance gap between expectations and reality is valuable, and I hope the replacement units deliver the robust coverage and speed you're looking for.

Hi StevenD. Thank you for providing feedback regarding your experience with the eero Pro 7 system. I'm sorry to hear that your system didn't perform as expected. Swapping your gateway eero (the one connected to your modem) with another eero on your network can help determine if the issue is network wide or if it is isolated to a single eero. To perform the gateway eero swap, please follow these steps: Determine which eero in your network you would like to swap with the current gateway. Unplug the modem from power. Remove power from the secondary eero that is not connected to the modem. Unplug the current gateway eero from power. Plug the modem into power and wait for it to come online. Connect the replacement gateway to the Modem via ethernet cable. Connect the replacement gateway to power. Connect the original gateway eero to power in the replacement gateway’s previous location. Allow both eeros to boot up and come online. It may take up to 10 minutes for your eero network to come back online as your network assigns the new gateway. If your network goes down again, note which eero(s) went offline and reach out to customer service so that they can further troubleshoot. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hello. Thank you for reaching out about your experience with the eero Pro 7 system. I’m sorry to hear about your dissatisfaction. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!