Customer Ratings & Reviews
- Model:
- ELFE7637AT
- SKU:
- 6471411
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 8.0 Cu. Ft. Stackable Electric Dryer with Steam and Balanced Dry's overall and dryer performance, noting that it works as designed and leaves clothes in excellent condition. The large capacity is also a popular feature, along with its quiet operation and ease of use. The steam function is an additional benefit that customers appreciate.
This summary was generated by AI based on customer reviews.
Not for families
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need to dry clothes for more than one person this dryer is not for you. Despite claiming to have large capacity it can barely dry half a load of laundry. I've had 6 service visits in the first year and no one has fixed the issue. I've done every recommendation and it's still not working properly. I'm now told to try the same prior recommendations that didn't work, all so they can continue to avoid replacing the unit. I've spent hours of my day, multiple days in the past few weeks, with service visits that don't fix the issue. Save your time and get a different dryer.
No, I would not recommend this to a friendBrand response from ElectroluxExpert
Posted .Thank you for sharing your feedback, and we’re truly sorry to hear about your ongoing frustration with the dryer. We understand how disappointing it must be to experience repeated issues and unhelpful service visits, especially after following all recommended steps. That’s certainly not the level of quality or service we strive to provide. We want to make sure you're completely satisfied, and we’d like to look into this further, please feel free to reach out to us via phone at 1-(877) 435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
Loud clanking sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible all the way around! Right out of the box the dryer was making a loud clanking sound. Called Best Buy, they passed me to Electrolux. They sent 3 repairman out, each one replaced everything but the drum! Still making horrible clanking sound. Was told that just the way it sounds. Trust me, you don't want this clanking in your house! The washer is also very loud. The experience with Best Buy was even worse! Even though I was in the repair cycle for about 2months, they told me that since I was outside the return window by 30 days, there was nothing they could do. Policy is policy. Dont buy this W/D set and don't buy appliances from Best Buy
No, I would not recommend this to a friendBrand response from ElectroluxExpert
Posted .Thank you for reaching out, and we truly appreciate your feedback. We’re sorry to hear that our product hasn’t met your expectations, and we understand your frustration. We take pride in our high-quality standards, and it’s disappointing to hear about your experience. Please consider connecting with our customer support team, as they may be able to assist you further and help resolve the issues you're facing. At your convenience, connect with us via Live Chat or call us at 1-877-435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Your satisfaction is important to us, and we want to make things right. -Yhano
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After one month got bearing noise. Waiting for technician.
No, I would not recommend this to a friendBrand response from ElectroluxExpert
Posted .Hi valued customer, Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, and your feedback does not go unnoticed. If you will need assistance in the future, feel free to contact us at 1-(877) 435-3287. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica