Customer Ratings & Reviews
- Model:
- CM171002US
- SKU:
- 6225335
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the 10 oz. Temperature Controlled Ceramic Mug's ability to maintain temperature and its ease of use, with many praising the convenient app. However, customers are negative about the battery life and the mug's size, finding it too small for their needs. Some also expressed concerns about the price point and occasional app connectivity issues. The mug's design received generally favorable comments.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Great idea poor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this idea but the battery life is horrible.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hello, thank you for taking the time to leave a review! We are sorry to hear that you are experiencing some difficulties with the battery life! Off the charging coaster, you can expect a little over an hour at a set temperature of 130°F. At your earliest convenience please feel free to reach out to us at [email protected] so we can learn more and find a resolution.
Deserves negative Stars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would NOT recommend these mugs! I was looking forward to a continuous hot cup of coffee. No. This mug does NOT do what is advertised. Wry disappointing and I do t want to see anyone believe Good reviews and purchase. Seriously, this product does not even come close to the description. It DOES NOT work. Period.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're sorry about the experience you've had with your Ember. Please feel free to send an email to [email protected] and we'd be happy to help troubleshoot!
fair
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.knot to happy with mugs to much work to enjoy hot coffee
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing this feedback. We're always are looking to grow and improve so if you have any questions or concerns, please email [email protected] so we can learn more!
Disappointing. Only works for an hour.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The concept of keeping a beverage hot is great, but this lasts less than an hour. Returned the first one and the second is no better. DON'T WASTE THE MONEY.
No, I would not recommend this to a friendauto shut off before I was done drinking coffee!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was willing to pay the money for this because I really wanted to enjoy my coffee warm through the entire cup. Well. I had more than one cup and the darn thing had shut off before I was done. Returned it.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hello, thank you for taking the time to leave a review. We are sorry to hear that you are experiencing some difficulties with the battery life! Off the charging coaster, you can expect a little over an hour at a set temperature of 130°F. At your earliest convenience please feel free to reach out to us at [email protected] so we can learn more and find a resolution!
Did not maintain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to stay at desired temp for a long time. Didn't maintain temp very long without the charge coaster. I returned my purchase.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We are sorry to hear that experienced this with your Ember! The battery life does depend on a number of factors, but we appreciate your valuable feedback. We're always are looking to grow and improve so if you have any other concerns, please email [email protected] so we can learn more!
Sucks
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product worked well for approx. one month. They haven't been able to connect to my device since then. Just taking up space in my cabinet.
No, I would not recommend this to a friendbroken!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mug broke after 3-4 months of light use. We had it that long but my wife was pregnant so she was really light on the coffee.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hello, thank you so much for taking the time to leave a response here! We're so sorry to hear about the issues your wife has experienced with her Ember and would love the chance to assist in resolving this for you! Please reach out to us directly at [email protected] so we can assist you further!
lousy product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never worked correctly. I won't buy any of their products.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Randy, thank for taking the time to leave a review here. We are sorry to hear about the experience you had. At your earliest convenience please feel free to reach out to us at [email protected] so we can further troubleshoot the issue and get this fixed. We are happy to help you out!
This is a no
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. My swig cup does a better job at keeping my drink warm.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jeana19, thank for taking the time to leave a review here. We are sorry to hear about the experience you had with your Ember Mugs. We're always are looking to grow and improve so if you have any questions or concerns, please email support@ember.com so we can learn more!
heated mug?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.gimmick product. the app might say it's one temperature but, the coffee in the mug says another.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hello, thank you so much for taking the time to leave a response here! We're so sorry to hear about your Ember reporting a different temperature than it is! Generally a hard reset will resolve this issue for you right away! Please reach out to us directly at [email protected] so we can assist you further!
- Pros mentioned:Temperature controlCons mentioned:Battery life, Price
Okay but loses charge quickly and not worth money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a great concept, however there is no way this little dinky mug is worth $79. First off it barely holds a charge, running out or battery halfway through day drinking a cup of tea. Secondly, it does keep beverage warm, but its few and far between. It takes a bit of playing around to sync it correctly and in the long run, you can get more from a hot plate than this piece of garbage. Save your money and dont even bother.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hello, thank you for taking the time to leave a review. We are sorry to hear that you are experiencing some difficulties with the battery life! Off the charging coaster, you can expect a little over an hour at a set temperature of 130°F. At your earliest convenience please feel free to reach out to us at [email protected] so we can learn more about your battery and syncing and find a resolution!
- Pros mentioned:Temperature control
Changes the way you drink coffee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite new smart product. Coffee is always the right temp now. Using the coaster charger it stays hot for hours, perfect temp, perfect flavor.
I would recommend this to a friend Received as Gift sad to say
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This worked beautifully for a month or two at work- no dishwasher...I loved it, BUT the inside film or lining deteriorated into my last cup of coffee-terrible feeling to think I drank part of it. Great idea/ needs to improve cup. Don’t buy!
No, I would not recommend this to a friendPoor product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would highly NOT recommend this product. Purchased this as a gift and only lasted 2 uses before would not recognize that there was any liquid inside the mug to heat up. I reached out to Ember to receive a new mug, but wouldn’t do anything about it because Best Buy is where I purchased the item. Best Buy’s return policy is only 2 weeks after purchase, so beware purchasing this from Best Buy.... you won’t be able to get your money back for a product that doesn’t even work longer than a week.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hello,
Thank you so much for taking the time to leave a review here! I'm very sorry to hear about your experience so far! It sounds like the issue may be the starting temperature of the liquid! The liquid should go in above the ideal set temperature and will then stabilize down to your set temperature! Please follow up with us and we can assist with any additional troubleshooting needed!
Total junk with no warranty or support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete junk with zero customer service. Have to reconnect it every time I want to use it. Now it's stuck on the new firmware update. Customer service will send you couple of useless canned emails and after that will just ignore you. Definitely my first and last purchase from this company
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for taking the time to leave a review here! We are so sorry to hear about the experience you had. At your earliest convenience please feel free to reach out to us at [email protected] so we can further troubleshoot the issue. We are happy to help you out!