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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 64 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers find value in the Temperature Control, Battery Life, and Ease of Use of the Temperature Control Smart Cup. The cup's design and app functionality are also appreciated. However, some customers feel that the cup is too small and the price is too high for the size. Some customers also mention the weight and capacity as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 64 reviews
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent mug

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw this mug and spent most of a year debating getting one (price is outrageous). I nurture my drinks for hours and every time it got cold i thought "wish this were still warm". Finally bought the cup and am extremely happy. Hot drinks for hours.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great niche gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for the parents. Might slowly make a collection for them. I have to say, get it on sale. It's pretty pricey for the size of the mug, but if you won't finish your drinks because they get cold... It could be the investment you need to fix that.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    CLASSY AND MODERN

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cup and warmer. My coffee stays a perfect temperature. Please note the size of the cup, as it is smaller than your typical coffee mug.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 4 out of 5 stars

    Great coffee cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept the temperature exactly how i wanted it to and its easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps the coffee at the exact temperature, Durable material

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The battery life is long

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my drink warm for a long time and barrel life is long

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Sold on Ember!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Ember mugs. We now have 3 larger mugs, this 6 oz mug, and a travel mug. Our son loves his travel mug. He is a college student and he really likes his travel mug. He is also a coffee fanatic. This smaller mug keep his espresso at a nice constant hot temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Ember mug

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is small and fits my office Keeps the coffee warm for long

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    good cup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing cup, it keeps everything in the cup really warm which makes it good. would recommend to any unc out there

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Small Cup, Big features. Don't think, buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great addition to the line of ember Smart Cups. This one completes my collection. The product performs better than advertised. A must buy!

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a pretty good product however is was much smaller than it initially looked like

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A but small

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. Temperature maxes out at 145F which pretty good. I think I’m going to exchange for the bigger cup. You should get the bigger cup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Everything is electric!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its weird that everything is electric but this works pretty well while I work from home

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great mug!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love. nothing like being able to keep my coffee warm during the entire drinking expeirence.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I didn't know I wasn't buying this from Best Buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the worst buying experience I've had in all my years with Best Buy. The packaging was mangled when it arrived at my house. I took it to Best Buy's store in Alpharetta, and was told they couldn't accept the return since it was from one of their sub-vendors. I had to repackage the item and take it to FedEx for shipping. The return was confirmed by FedEx tracking and Best Buy's website on April 7. Best Buy's website says my account should be credited in two business days from April 7. Today is April 17 and I have no refund - and no way to contact anyone at Best Buy other than an AI bot. I'm going to make sure I never use a sub-vendor from Best Buy again!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Capacity

    Rated 3 out of 5 stars

    Infinite Cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the the ember mug and travel mug and those are awesome. I wanted to like the cup but it was okay doing latte art and the amount of liquid I usually drink is not enough. Still a great cup but this should be more like 70-80 and not 100. Just the value is not there compared to the others.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this cup as a gift for a friend, she told me that the cup is great and she loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and smart mug

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very smart and convenient mug also offers great app featurrd and built with great metal

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect for espresso at home

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This saves me from having to reheat my espresso when I’m home.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing cup keeps my coffee at the right temp to the last dtip

    I would recommend this to a friend