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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1560 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers find value in the Temperature Control, Overall Performance, and Ease of Use of the Temperature Control Smart Mug² - 10 oz. The design and color are also appreciated by some customers. However, some customers have expressed concerns about the battery life and size of the mug. Other drawbacks mentioned include the price, connectivity, and capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,560 reviews
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    HeatedCup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cup is wonderful! It heats up perfectly, tells the temp of your drink then allows you to change the temp. If I had to say something bad, its only a 10oz. I see they now sell a 14 oz cup,I will be purchasing that one as well.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback in regard to size as we continue to improve. At the moment, 14oz is the largest size we have, but we're happy to share this with our team - if you have any additional questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    BEST GIFT EVER

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved hot coffee and continually putting it in the microwave was just annoying and wrong. I received this mug as a gift and will never drink from a regular mug again! I set it to my degree of warmth and it STAYS hot to the very last sip. And I can carry it wherever I go inside or outside. Absolute genius product! I would advise getting the 14 oz size to leave room for creamer and less spillage.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really keeps your drinks warm. So far no issues with the mug or app. The deal price was definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Every sip is as good as the first!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my new Ember Mug. It keeps my coffee the perfect temperature and the app is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control
    Best Buy Employee

    Rated 5 out of 5 stars

    Worth it!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great gift for anyone that likes keeping their coffee and tea hot! Easy to use and set up :D

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought as a gift, and she said she loves it. It keeps her coffee warm for hours and is easy to clean. A little pricey though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Temperature control

    Rated 5 out of 5 stars

    Must have for coffee lover

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great! Works as expected. I originally ordered the smaller size but returned it, highly suggest going with the 10z size. Sure does beat having to microwave you coffee in morning to keep it warm.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi MZhukov, thank you for sharing this! We're happy to hear you've been loving your new Ember and no longer need to reheat your coffee - we appreciate your support! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Just a cup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty simple, does what it says. In the end it’s a very expensive cup. But if you drink a lot of hot tea or coffee, this cup will help your drink stay perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Greatly Improved my Daily Coffee Experience.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many hot beverages taste surprisingly different at even slightly different temperatures. This mug allows you to find your ideal temperature and it will keep it there for you. The iOS app needs work, but is functional if you can figure out the quirks. Overall I love this mug. If it becomes lost or stolen I will buy a new one immediately.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Buy it, you'll never regret it.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife after she saw how much I enjoyed mine. I had bought mine a month earlier. These mugs are used several times a day and work perfectly. This mug did fail could not link to the app) and Ember replaced it for free even though it was 14 months old. The mugs are sturdy (coated stainless steel), I have dropped mine a few times, no issues to date. Very happy with the Ember mug.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great mug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I’ve found my perfect temp to be 130° and it maintains it that temp for as long as it’s on. I wish I had got the 12oz tho because it is a bit small. No trouble with the app so far personally

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Kaycee10, thanks for sharing this with us! We're glad to hear you've been enjoying your perfect temperature of 130° in your Ember Mug and appreciate the feedback about size - if you have any other questions or concerns, please let us know! Ember

  • Pros mentioned:
    Ease of use, Temperature control
    Best Buy Employee

    Rated 5 out of 5 stars

    Ember Cup

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Awesome cup works well and keeps drink hot and app is really easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    User friendly!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ember app is user friendly and the smart mug maintains perfect temperature. The mug is easy to clean and has become an everyday item for me! This year, they will be perfect gifts!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thank you for leaving a review! We're thrilled to hear you've been enjoying your Ember Mug and plan to gift some this year - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sippin time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have wanted one for many years now and finally got one. Great for sippin on tea or coffee throughout the day!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Awesome gift option for men

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gufted this one of my guy friends for brithday. He loved it. Its easy to set use and a really cool product. Very helpful during work from home as you dont need to get up to warm your coffee.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Kindhearted, thanks for sharing this! We're happy to hear you gifted your friend an Ember and he's been loving it so far, especially while working from home - thank you both for your support! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanting one and finally got one! Thanks to the hubby. Very useful. Really keeps liquid on the temperature you want it to be. Just pricey though for a mug.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item makes me want to get rid off all my coffee mugs. It keeps it at a consistent temperature. The only downside is that it holds a small ounce size. Another great alternative would be a yeti mug.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Dmar, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember so far! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect temperature

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having my coffee stay the same temperature to the last sip. I also purchased the lid for the cup.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Louise, as haters of cold coffee, we couldn't agree more and are happy to hear you are enjoying every sip at your perfect temperature. Thanks for your feedback and support! Ember

  • Pros mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Works well 90% of the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve wanted this mug for a long time. I’m one of those people who keeps traveling back to the microwave 2 or 3 times per cup of coffee. My experience so far with the ember mug is that it works, but it’s quirky. Most of the time it’s great. It’s wonderful to be able to pick up my cup of coffee 30 minutes after I’ve poured it, and have it be wonderfully hot. Problem is, this mug sometimes gets confused: The temperature will unexpectedly start dropping. Sometimes it recognizes it‘s mistake in a couple of minutes. Other times the app will say it’s 145° as it gets cooler and cooler. Sometimes that will eventually correct itself. Sometimes it won’t. So, with the mug I have, I have to use the reset button every 10 days or so for it to work. By the way, I had to replace the first ember mug I bought. It had the same behavior 50% of the time. Based on my experience, in the mixed reviews I read, there is a quality control issue. But I’m keeping the mug, after some struggle. I like the way it looks, the nice hot coffee most of the time. As others have said, a $100 mug shouldn’t act this way. But pressing a button every now and then is worth it to always have my coffee hot.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Paul, thanks for taking the time to write a review and providing this feedback. We're so sorry to hear about the experience you've had with your Ember. We're always looking to grow and improve so if you're still experiencing these issues, please reach out to us directly at [email protected] so we can assist you further! Ember

  • Pros mentioned:
    Design, Temperature control

    Rated 5 out of 5 stars

    best gift ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best christmas gift ever!! keeps my coffee hot when i am in a meeting!! love the color and the texture of the mug! and the blue tooth feature is amazing. now, my son and daughter want one too!!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Hall, thanks for leaving a review and sharing this with us! We’re glad to hear you’ve been enjoying your Ember! Ember