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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1560 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers find value in the Temperature Control, Overall Performance, and Ease of Use of the Temperature Control Smart Mug² - 10 oz. The design and color are also appreciated by some customers. However, some customers have expressed concerns about the battery life and size of the mug. Other drawbacks mentioned include the price, connectivity, and capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,560 reviews
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Great quality, easy to use.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this as a gift for my grandma. Taking into consideration that she is able to use it, it’s extremely user friendly. Manages to keep any beverage warm! very cute!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Callie, thanks for leaving a review and sharing this! We’re glad to hear your Grandma has been enjoying her Ember Mug - thank you both for your support! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    A bit pricey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent mug although price is a bit pricey. Worth the price if you want a warm drink during the winter

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Wow, my tea time is so much better now!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not ashamed to admit that I often leave my tea out for too long to cool off. I'll set my mug down, start on something else, and soon my tea is ice cold. Yuck. I've got ADHD so this isn't just a tea thing; I'll often get distracted and forget about other mundane things as well. This mug, however, makes that a thing of the past (at least the tea part). Being able to set a temperature and a tea timer with pre-programmed temps and times for certain teas is amazing and is honestly one of the greatest inventions mankind has ever conceived. I just wish I could find the travel mug.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi 99thRangernick, thanks for taking the time to leave a review! We're glad to hear you've been enjoying tea at your perfect temperature in your Ember Mug - if you have any questions or concerns, please let us know. We appreciate your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Hot Tea!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect heating mug. After helping my mom install the app on her phone/ipad she never has a cold cup of tea again.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love this mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep my coffee/tea warm for a long time. It's very convenient because I can use my phone to set the temperature. Battery runs out quickly though.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our Ember support page so we can help! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Finally, a product that works!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Ember Smart Mug is the best solution I have found for keeping coffee hot while working at my desk. I love it and it works great. I recommend this to other shoppers. Unfortunately, after only two weeks of enjoying the Ember Smart Mug, I accidentally put it in the microwave. This was what I did for years to warm up my coffee. I did it without thinking...Duh! I realized what I had done, but it was too late. I destroyed the mug.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to write us a great review and providing valuable feedback. We're so sorry to hear about the experience you've had with your Ember in the microwave. We're always happy to help so if you haven't already - please reach out to the Ember support site so we can learn more! Ember

  • Rated 5 out of 5 stars

    Still Going strong!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this mug going on 3.5 years now and I still LOVE it! Proves to show the longevity of the product it self! Great size to pack and travel with also !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hot coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent does exactly what I was advertised and I wanted!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Wish it were hotter!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it’s great to have your coffee never get cold, the max temp by design is 145 deg. Not hot enough for my palette. I’d imagine it’s avoiding some litigation? And be prepared to keep the mug on its stand as the battery dies quickly, probably due to the fact that I have the highest temp selected. Still I no longer have to microwave my coffee to warm it up. If it went several degrees hotter, 4 stars. Would still recommend despite the shortcomings

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Mugg, thanks for leaving a review and sharing this! We hope you can still enjoy your Ember and appreciate this feedback about temp range and battery life. At the moment, our max set temp is 145°F and more battery will be used to maintain this higher set temp, but we can certainly share this with our team as we continue to improve! If you have any other questions or concerns, please let us know. Ember

  • Pros mentioned:
    Ease of use, Temperature control

    Rated 4 out of 5 stars

    I really like this cup.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this cup. It is easy to operate and I no longer have to drink cold tea. I like that I can change the settings from my phone.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi MsMarian, thanks for leaving a review! We're happy to hear you've been enjoying your new Ember Mug - if you have any questions or concerns, please let us know and we'd be happy to help! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Best cup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it could be bigger . Works well and really keeps your drink warm .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 4 out of 5 stars

    Perfect cup of tea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Temerature control works very well and thw app is very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 4 out of 5 stars

    A stylish update

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color, and the metal finish seems more durable than the old white plastic (my old white one is all scratched up on the inside from spoons).

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Mike, thanks for leaving a review! We're happy to hear you've been enjoying your new Copper Ember Mug - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Warm coffee forever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my coffee warm, love it. Great size too, normal size cup of coffee, easy to use. Great for working from home next to my desk.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size, keeps drinks at a nice temp. Different temps for different drinks. Mug battery life is ok but it you're a really slow drinker may not last.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Jimmy, thanks for sharing this! We're glad to hear you've been enjoying your Ember and appreciate the feedback about battery life - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great for keeping your drinks warm

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been used every day, great at keeping your coffee warm or even hot if you like. Battery doesn't last whole day but good enough for the cup size

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks so much for sharing! We're happy to hear you've been enjoying your Ember! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page so we can help! Ember

  • Cons mentioned:
    Battery life, Price

    Rated 4 out of 5 stars

    Embet Cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charge only lasts for about an hour. Other than that, it’s great! I think it’s overpriced. I have seen similar cups in the 40-50 dollar range.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback about battery life and price as we continue to improve - if you have any other questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Love the concept, not the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job keeping the coffee and tea warm for an extended time without having to be in tumblers. The price is on the high side for this basic technology though.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    It works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is steep but works well. It's stylish and keeps coffee warm. I wish it was a few oz larger.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Keeps coffee hot!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this mug for my lawyer friend! She always has to chug her coffee before it gets too cold and she has been loving it! She accidentally forgot it was heated up and after an hour she took a sip ad burned her tongue the mug worked so well. Def recommend for hot coffee even hours after you pour the first cup

    I would recommend this to a friend