Customer Ratings & Reviews
- Model:
- CM191000US
- SKU:
- 6367424
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the Temperature Control and Ease of Use as standout features. The design and quality are also appreciated by users, with some expressing love for the available colors. However, some customers have concerns regarding the battery life and size, while others mention issues with Bluetooth connectivity and the mug's weight. A few customers wish for a larger capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Excellent Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item. Keeps my coffee warm throughout my workday.
I would recommend this to a friend - Pros mentioned:Temperature control
Good but not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my wife for Christmas, and she loves how it keeps the tea warm. The temperature keeps the tea "too warm" it does it go low enough for her to drink it comfortably, and the 10oz is wayyyy to small. Get the 14 it's a better buy.
I would recommend this to a friend Probably should have purchased the next size up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think it keeps coffee as hot as I expected for very long. Purchased for my wife. She uses it so that's a plus.
I would recommend this to a friendNot so great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does keep liquids very hot at all. Had to return this as it just wasn’t useful
No, I would not recommend this to a friend- Cons mentioned:Battery life
Overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced it’s worth like $30. Not $100. battery runs out quick..
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Linda, thanks for leaving a review here! We are sorry to hear that you are experiencing this with your Ember! The battery life does depend on a number of factors. If you feel your battery is draining faster than normal, please feel free to email [email protected] so we can learn more and find a solution for you! We would be happy to help!
Smart Mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The concept is great, it just does not stay warm long enough before it has to be recharged.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Dancer, thanks so much for leaving a review! We're sorry to hear you're experiencing this with your Ember. Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please reach out to us at support@ember.com so we can help!
Bad cup of tea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I continue to have trouble pairing the cup with my phone. It won't complete any updates. It's always a crap shoot if I can get it to heat my tea. Today, it did not. I tried pairing to which is just kept spinning that it was connecting, never stopped. The Ember website is worthless because it doesn't really get into any really detailed issues. I hate it but it was working for a few weeks so didn't return it. Today is the 30 day mark for returning it to Ember but I don't think they will accept it since it will be post marked tomorrow ( which is Monday). What a waste of money!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're sorry to hear about the experience you had with the firmware update and connectivity. We do want to assure you that the mug is functional without connection to the device and without the firmware update, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Cons mentioned:Battery life
Horrible purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! Battery drops big numbers quickly. Coffee doesn’t stay hot it doesn’t stay connected. Overall horrible purchase
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app and battery. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
The paint on the cup peels !!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice idea and like it but paint started peeling inside of the cup so have to throw it away. This happened before the year was up but I waited too long to address so now the warranty will not cover it. I’m literally a year and one week from purchase.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thanks for leaving a review! We're so sorry to see that you're experiencing this with your Ember. Please reach out to us on our Ember Support site so we can learn more!
Mug Always Say's It's Empty When It's Full.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug always says my cup is empty when I have a full cup of coffee or tea in it. . I will return it asap. I'm very disappointed
No, I would not recommend this to a friend- Cons mentioned:Battery life
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely does not keep my coffee hot. Not good. I am going to look at my return options. I purchased a small Yeti cup and it does the work,
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jult, thank you so much for taking the time to leave a review here! We're so sorry to hear about the experience you've had with your Ember and would love the help get your mug up and running! Please reach out to us directly at support@ember.com so we can assist you further!
Not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure This is a good cup but for me I will pass the amount of money that this cup costs it needs to be bigger if you are drinking an espresso its fine but coffee with Creamer no way so I pass until you have a bigger cup.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Trlawa, thanks for taking the time to write a review and providing this feedback. We're always are looking to grow and improve so if you have any other concerns, please email support@ember.com so we can learn more!
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice looking mug, keeps your coffee or tea hot till the last drop. Really love this, only wish the handle was more thick for a nice grip
I would recommend this to a friendNot great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug was not a great buy for me and wasn't worth the cost
No, I would not recommend this to a friend- Cons mentioned:Battery life
Battery life is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible battery life! Wonderful idea but if the battery life was better it would be a perfect product
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there! Thanks for leaving a review and sharing this feedback! While the Travel Mug has an expected battery life of up to 3 hours, this does depend on a number of different factors, so if you feel your battery is draining faster than normal, please feel free to email support@ember.com so we can help!
- Cons mentioned:Battery life
Battery is worthless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had known that this battery would only last long enough for a cup of coffee, I wouldn’t even have bothered wasting the money.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We are sorry to hear that you are experiencing this with your Ember! The battery life does depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to email [email protected] so we can learn more and find a solution for you! We would be happy to help!
Does not work, beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In theory this is a great product but it does not work. It randomly shuts off while it's supposed to be heating, so your coffee is never hot. It really sucks and is dissapointing.
No, I would not recommend this to a friend- Cons mentioned:Bluetooth connectivity
Crappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really crappy product ,it never connected to my phone via bluetooth
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Charging plate gets oxidation too fast
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The metal-ring in the base-plate that charges the coffee-cup gets corrosion or oxidation to fast (1-2months) due to washing or coffee spills, but it is supposed to be water resistant. Once it oxides, unfortunately it stops charging the cup.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there,
Thanks you for your review, if you are finidng that this has effected the mugs ability to charge/perform please feel free to contact Embers support team on ember.com and we would be happy to help!
What is the warranty on these
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this on May 22, 2022. On Jun1 1st 2023 it is not working. Just a tad over a year. I cannot find info on the warranty. For the price of these they should last longer than a year. Not happy at all.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .We apologize for the inconvenience and want to ensure that you can enjoy your mug. Please reach out to us on our support page on ember.com or email us at support@ember.com, so our support team can assist you. Our warranty information is located https://ember.com/pages/return-policy. We encourage you to reach out so we can better assist you.