Customer Ratings & Reviews
- Model:
- CM191000US
- SKU:
- 6367424
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Temperature Control Smart Mug² - 10 oz, particularly praising its temperature control, ease of use, and overall quality. The sleek design and available colors also receive positive feedback. However, some customers have expressed concerns about the battery life and the mug's size. Additionally, a few users have reported issues with Bluetooth connectivity and noted the mug's weight.
This summary was generated by AI based on customer reviews.
Ember Hot Cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a while to get everything working properly. The directions are confusing as they give a line of instruction and then repeat it in numerous languages. The combination of yellow English instructions with white paper are hard for older eyes.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Mike, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback about the instructions - we'll be sure to pass this along to our team! If you have any questions or concerns, please let us know.
- Pros mentioned:Temperature control
Ember mug
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife uses the mug every night and loves it! keeps her coffee hot for at least 30 minutes, so she's happy while she watches TV.
I would recommend this to a friend Works As Advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eyed for a while and missed sale price. Still pleased
I would recommend this to a friendNot worth the price and terrible customer service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this cup IN November 2023. I received an update notification, after the update my cup has not worked since.. This was on 1/17/24. I have sent three emails to Ember customer service for help . After I sent them a pic of the bottom of my cup (showing serial number) no one has reached out to me. I cup does not heat anymore.
No, I would not recommend this to a friendKeep warm coffee cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this as a gift and it was very well received.
I would recommend this to a friend- Pros mentioned:Temperature control
Ember coffee mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Keeps coffee nice and hot. Gets a little warmer towards the bottom. Compatible app is very convenient.
I would recommend this to a friend - Cons mentioned:Bluetooth connectivity
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea in theory, however after a couple of weeks we now have to reset the Bluetooth connection everytime we use it and the return policy ended. 20 days into owning this and it's just a headache.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Pros mentioned:Temperature control
You Can't Go Wrong with this Mug!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that this mug provides me with hot coffee every morning! Every sip is the same temperature, even an hour later!
I would recommend this to a friend Unhappy with this purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug itself is great but after only a few days, the connection to the mug via the software is non existent. Can be re-paired on another phone but eventually to the same results. Not satisfied.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're happy to hear you've been enjoying your Ember so far and appreciate the feedback in regard to the app/connectivity. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Pros mentioned:Temperature control
Best mug ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mug! I no longer need to make multiple trips to the microwave to heat up my coffee!
I would recommend this to a friend - Pros mentioned:Temperature control
Solid Mug
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Bought for my wife and she loved it, keeps her coffee hot for a long time
I would recommend this to a friend - Cons mentioned:Battery life
Nice mug, but for the price isn't worth it :(
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice mug, however short battery. Expensive mug for what it is...
No, I would not recommend this to a friend - Cons mentioned:Battery life
Coffee Mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery didn't last long and it takes too long to charge
No, I would not recommend this to a friend Mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it did exactly as advertised the 145 degree temperature was not hot enough for my wife. So if piping hot hot or tea is what you desire then this may not serve your need.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review and sharing this! We appreciate your feedback in regard to the temperature range as we continue to improve - if you have any questions or concerns, please let us know!
- Cons mentioned:Battery life
not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it did not hold a charge for very long at all before saying low battery, ended up returning. not worth it
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
Expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a high end product but the market is really small
No, I would not recommend this to a friend- Pros mentioned:Ease of use
so sleek and good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really really love it, set it up for my mom quickly! she will use it for tea
I would recommend this to a friend - Pros mentioned:Temperature control
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for my mom, she loves it and it keeps her coffee warm.
I would recommend this to a friend Don’t buy this!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality. The cup stopped charging within 6months. Best Buy does not offer Total tech protection on it. Took it to Best Buy, could not do anything about it. Had to trash it there
No, I would not recommend this to a friend- Pros mentioned:Temperature control
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my morning coffee! Keeps it at the perfect temperature!
I would recommend this to a friend