Customer Ratings & Reviews

Gave one of these to my wife for her birthday! She loves it!

The mug itself works pretty well, although it's battery life is not long. I get about 15 minutes worth of the product working before it indicates it's out of battery. Also, the software is VERY GLITCHY. My app recently stopped working because it stated that a software upgrade was needed. When I clicked to update the software on Google play, nothing happened.

My daughter purchased this for me from Best Buy as a gift. If it had worked, it would be a nice product. But if you have a problem, the company does not honor their warranty and will make false assertions to avoid replacing it. I used the mug once and thought it was great. Afterward I hand washed and dried it. But the next day it would not do anything at all --- no lights, no heat, it wouldn’t connect to the app or do anything else. It was totally non-responsive. I spent hours trying all of the troubleshooting suggestions from their website including attempting to reset the mug and checking that the contacts on the base are springy and not bent. I eventually found procedures on Facebook to submit a request to Ember’s customer support. It was two weeks before I received a reply which was the first sign of poor customer service. Their email bragged about their rigorous quality testing and made the baseless accusation that I must have microwaved it and therefore the mug’s failure was not covered by warranty. They then had the nerve to offer to SELL me an “out of warranty” replacement. I do not recommend buying this or any other Ember product.

Sadly, it didn't last a year. Too many email communications back and forth with support. Felt like I got the runaround.

The mug is pretty and a great idea, but customer support is terrible. I purchased at Best Buy, it started smelling like burning when I had it plugged. I took it back and they said I had 15 days to return it. So I contacted ember directly sent pictures and their response was that the mug had been placed in a microwave! What? who with the right mind that spends 130.00 for coffee mug will place it in a Microwave?? and this was bought for Christmas so it wasn't even used until after the holidays. The company will send me a replacement for 50.00 extended warranty, for that I purchase a new one on sale for 99.00. They have terrible customer support. Not worth the money and the headache.

This product is so poor, my handle fell off on the first day, I guess you could say it was not very good. Honestly way overpriced, I would not even take it for $10 and I don't know why I bought this STUPID HORRIBLE product.

Got as a gift, after about a year of occasional use 2-3 times a week for 1 cup, it has difficulty connecting to app. Most importantly for the price, bad and unhelpful customer service so I don't feel it's worth the price.

I drink at least 3 cups of coffee in the morning and like it very warm. This product does not require the cup to be on a pad to stay warm because the battery is in the cup! Once charged it maintains the heat for 90 minutes. Unless you download the instructions to an iPhone, there are no directions. I had to go to Geek Squad to learn how to use.

Don't waste your money. Look at all the better business bureau complaints. Ember did a firmware update that now prevents the mug from working when off the charger. Customer service will initially respond and give you task after task to "fix" it. I think they do this to get you to give up. I provided Ember with great detail of the problem to help them fix it but now they won't even respond.

The mug did not maintain its temperature for very long

Never able to keep connected to the app. Won't hold temperature. I had three of them. Chargers quit working right away. Had to replace all of them. I They all quit working after a year.

I purchased the 2 mug set and I am very disappointed. The battery life only lasted about 30 minutes with both mugs. I can buy a Yeti coffee mug for much less money and have my coffee stay hotter. I am returning both mugs.

Tinties, most overpriced piece of garbage ever created. My coffee spills every time I try to fill this mug and the battery life is horrible.

Bought two and they didn't connect to any of the 4 phones we tried. Outdated.

Ember does not support their products. Their support will not get back to you despite claiming to have a warranty. You have been warned that you arr about to spend $100 on something that is likely going to become just a regular coffee mug.

The mug itself is fabulous when it works, however, the charging coaster is defective. Read reviews on Ember's own site. Countless users report that the coaster fails, and the replacements Ember sends also fail within months. Once the manufacturer addresses this production issue I will become a customer again.

Wont bluetooth sync. Tried every method and spend hours trying to get this to work. Fails every time.

This cup was placed in microwave. Y accident and caused a HUGE fire requiring fire department arroval. The cup looked ceramic and it should have been more clear about microwave use, as the cire caused severe damage!

It doesn't stay hot, and the temperatures on the app are incorrect.

Can't sign in. Whoever developed the app should be taken out and shot.