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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1560 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers find value in the Temperature Control, Overall Performance, and Ease of Use of the Temperature Control Smart Mug² - 10 oz. The design and color are also appreciated by some customers. However, some customers have expressed concerns about the battery life and size of the mug. Other drawbacks mentioned include the price, connectivity, and capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,560 reviews
  • Cons mentioned:
    Battery life, Connectivity, Size

    Rated 3 out of 5 stars

    It's alright.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this mug for a while and use it everyday. I just wished they made it bigger and battery lasted longer. I think i can go without it but feel obligated to use since I spent so much money on it. On the other hand, it's pretty to look at! Bluetooth connectivity when I first got was awful but haven't had any problems recently.

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for sharing and leaving a review! We're glad to hear you've been enjoying your Ember and appreciate your feedback in regard to size and battery life - we're always working to grow and improve, but if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    DrclaytonC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but not durable - I am on my third , each one lasts about a year ( all washing by hand ) , the coating inside the mug begins to flake off , also connectivity issues between mug and base begin after a year or so of daily use . With that being said, I still love it !!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    My happy hubby thanks to Ember mug))!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is my husband`s saver )). He cannot drink warm coffee, which is getting cold so fast in the normal cup. This mug is keeping his coffee for so long. My happy hubby thanks to Ember mug))!! Definitely amazing purchase and highly recommended!

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    great (little) mug!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, excellent user interface, class looking! Only thing is, a little too small for practical use. Ended up returning to get the 14 oz.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Great product, too small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mug for my wife, as she frequently throws away coffee once it gets cold. The mug works adequately well, but is too small. Our one cup coffee maker pours a 14 oz cup, and this mug is only 10 oz. They do make larger ones, and we should have gotten one of those. It works well and as advertised, just beware of cup sizes and how much you regularly pour into each cup.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Pbennett1014, thanks for taking the time to leave a review here! We're glad to hear your wife has been enjoying her Ember and appreciate your feedback about size as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Quality made mug

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and can sync up to phone and iwatch to alert when desired temp has been reached.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love These Mugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not perfect, they are pricey for a mug, the battery only lasts so long, and milk beverages have a tendency to start forming that milk layer on top but despite these issues this is by far my favorite addition to my life in a while. I find myself having warm beverages more often just to use it because the beverage stays at the right warmth for a long time.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Andrew, thanks for sharing this with us! We're happy to hear you've been enjoying your Ember Mug so far and appreciate the feedback - we're happy to share this with our team as we continue to improve! If you have any questions or concerns, please let us know. Ember

  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Good cup

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fpr keeping your coffee warm throughout the day

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    GOOD!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife as a birthday gift and she loves it! She tends to abandon her coffee around the house when it gets cold on her, since gifting her this mug, no stranded coffees! She loves that she can adjust the temperature using her phone unlike some other coffee warmers we’ve purchased before. 10/10 would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember lasts longer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this cup! I enjoy sipping coffee while it is hot and I don’t want to have to gulp it down in order to drink hot coffee. The new improved ember keeps coffee hot for at least an hour at 141 degrees.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    had to have it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i've had an ember cup before. it finally quit. this new cup is very nice. keeps coffee hot for a long time, right to the last drop.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Awesome coffee warmer mug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome coffee warmer mug. My wife love it because she takes to long to drink coffee

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Size

    Rated 4 out of 5 stars

    Nice mug to keep things warm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is great to keep things warm. It doesn’t seem to hold a charge as long as it says—maybe good for two mugfuls before recharging. Also consider getting the 14 oz. The 10 oz may be a bit small, depending on how much a person usually drinks

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Hot Cup

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good idea, but too convoluted. You need to connect it to wifi, app and outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Nice to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built, weighted properly, warms up to 145F. Only downside use the fitted lid longer in stock for 10 oz mug, but any similar size lid will fit. Got it for $90 off as a monthly best buy member pick

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Cafe Cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a slow cafe drinker like me this cup is amazing, I follow an IG account and realized she had one of these and got me curious to wanted to try, Keeps my cafe warm without having to reheat and that I like a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife, Happy life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product.Bought this for my wife, who enjoys her hot coffee. Her happiness has been a blessing for the rest of the family.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Sizing a little misleading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, but wish I had bought the larger one.. it says 10iz, but 10 takes to rim, so really only holds 8 comfortably.. it does keep coffee warm - so it does its specific job..

    I would recommend this to a friend
  • Pros mentioned:
    Design, Temperature control

    Rated 5 out of 5 stars

    Love this well built and designed mug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mug. Finally I can have my hot coffee until the last drop . This mug is very well made. The sleek minimalist design is appealing which almost reminds me of a product apple would design . The app is also easy to use to program the temperature according to how hot you like your coffee or tea.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We're glad to hear you've been loving your Ember Mug and are enjoying your perfect temperature down to the last sip - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Hot Coffee!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is wonderful! It keeps my coffee/tea so hot for a long period of time. I do wish there was a size between this mug and the travel size mug. And, it’s a bit heavier than a normal mug. Overall, I would definitely recommend this product!

    I would recommend this to a friend