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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1560 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers find value in the Temperature Control, Overall Performance, and Ease of Use of the Temperature Control Smart Mug² - 10 oz. The design and color are also appreciated by some customers. However, some customers have expressed concerns about the battery life and size of the mug. Other drawbacks mentioned include the price, connectivity, and capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,560 reviews
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Love it. Works like a charm!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Keeps my coffee hot. Has been for the last year with out fail. Now definitely will buy silicone spoons for the next one becaude it now has some bad stir lines.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    NNeeds a Learning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perhaps I am not understanding the directions correctly but this is not working reliably. It is sometimes tempermental in the length of time my coffee remains at drinking temperatur especially when after being charged it sits on the holder.for several hours. It shuts off even though the light shows its on. Dont like the idea that it takes 1 1/2 hours to fully charge. Cannot be used for my first cup of coffee in the morning and dont want to leave it overnight charging. Will be calling Customer Support before returning.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great coffee mug for mom - Xmas gift

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coffee mug for my WFH mother! No more having to get up and go to the microwave to keep reheating. Keeps it hot and fairly fresh vs that reheated coffee taste

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing coffee cup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome coffee cup!! I love it, I use it every single day.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give it four stars because number one I didn’t want to download the app. Never too it doesn’t hold that much. It’s one cup that’s it But oh, what a relief it is to have a nice warm cup of coffee .

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    An Everyday Essential!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Ember mug has quickly become the only mug I use. It has the feel of a conventional mug, but the technology inside keeps my morning coffee perfectly heated to the final sip. The app was easy to install and synchronized, but honestly, once I set the mug to my desired temperature, I haven’t used it. I would recommend this mug for anyone who looks forward to their coffee every morning like me.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      We're glad to hear that, thank you! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Excellent performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something I’ve always wanted! My coffee stays hot even when I’m not in a hurry. Stays warm and fresh.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Hot coffee

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. It stay hot for over two hours on one charge

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best purchase ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow!!! Just wow! every coffee drinker needs this. Amazing

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a nice purchase. I like the app but wish the temperature and battery life were on the same page. 145F temp is good for me, just right that it doesn’t burn. I keep the charger in my office and charge the mug overnight. In morning charge lasts 2-3 cups.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thank you so much for writing a review! We're so happy to hear you've been enjoying your Ember! We also appreciate your feedback and will pass this along to our team as we continue to improve! Ember

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Great for your new working from home lifestyle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug has earned a spot on my work from home desk because of its set it and forget it and ease of use. The mug is on the smaller side with only 10oz but works as advertised. The max temperature the mug can maintain is 145 so if you like your drinks scalding hot this may not be the mug for you.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please reach out to us directly at [email protected] so we can assist you further! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is great! Works as advertised to keep coffee steaming hot. A bit pricy, and may be unnecessary to many, but those who like to sip their coffee and take their time will find value in this.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Wife uses this everyday!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife, we have small kids and coffee is always cold, she loves it and keeps her from using the microwave every 2 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I don’t drink my coffee very fast so this is great to keep my coffee warm while I drink it.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Heated mug with class

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coffee mug. I bought this because I’m always getting busy at school and forget my coffee until it’s cold. There is a bit of a learning curve and the instructions aren’t great, but after a bit of trial and error I got it down. If I did it over again, I’d opt for the 14 oz. mug instead of the 10. My Keurig is set for 10 oz servings and it fills the Ember mug pretty close to the top which makes it too easy to spill if you arent super careful. All in all, I would recommend getting one, regardless of size.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Always warm tea!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cup is absolutely amazing! Its great!! Keeps my tea warm and tasty!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cup size is perfect. You can enjoy your hot coffee for a longer duration.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Gift for mom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my mom who is 61, and she loved it! She has been in awe of mine so we got her one for her birthday. She downloaded the app and finds it all to be very user friendly and enjoys the mug! Definitely a great gift and worth the money in my opinion.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks so much for sharing this! We're happy to hear the Ember was gifted and your mom has been enjoying her mug! Ember

  • Cons mentioned:
    Battery life, Price

    Rated 3 out of 5 stars

    Works well but way too expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cup is great when it comes to keeping your coffee or tea at the correct temperature but two things need fixing. First, the battery life is not very good. They say they improved the battery life so I'd hate to think how bad it was before the improvement. Second, It's way too expensive. I bought it during a sale with $20 off plus I had a $15 reward coupon but I still ended up paying $65 for it and I still consider this to be too expensive for a 10oz cup regardless of how hot it keeps my coffee.

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page so we can help! We appreciate your feedback! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes the app won't recognize the mug- have to go thru the pairing process again but, it does what it says it will do! I tend to forget my tea/coffee while working but now with this mug, that's an issue! (First world problems, amirite?)

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Kish, thanks for leaving a review! We're happy to hear you've been enjoying your Ember so far and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help! Ember