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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1560 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers find value in the Temperature Control, Overall Performance, and Ease of Use of the Temperature Control Smart Mug² - 10 oz. The design and color are also appreciated by some customers. However, some customers have expressed concerns about the battery life and size of the mug. Other drawbacks mentioned include the price, connectivity, and capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,560 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect gift for coffee lovers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a present for my mom for the holidays and she's over the moon for it. Keeps her coffee the perfect temperature for hours off the base and all day on it. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Temperature control

    Rated 5 out of 5 stars

    Keeps your coffe warm for hours

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps your coffee warm for hours! Great design and sleek look.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Sherman, thanks so much for sharing! We're happy to hear you've been enjoying your Ember! Ember

  • Rated 5 out of 5 stars

    Best coffee cup on the planet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gift for coffee lovers, Bought this for my sister and she loves it

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Can’t live without

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is everything that it says it is this cup is so amazing keeps everything warm and I loved it so much that I gave them as gifts at the office

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Love it!

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    Best Buy Employee
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This is my second time purchasing this mug because they are just that great! I’ve had my first one for a couple of years and it’s going strong, this time i’m gifting one.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Wonderful Item for Slow Coffee Sippers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful item for someone who enjoys slowly sipping coffee or any warm drink. Easy to set temperature, and works plenty long enough even if not sitting on charging pad.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great mug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying this mug, as it keeps my coffee warm. Plus, the mug and coaster look lovely on my desk.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Can Warm Your Frozen Heart

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are not you when you have to drink your tea cold. This mug has never failed to keep me happy and warm enough to thaw a frozen heart. You will never be cranky again! Only slightly disappointed in the fact that the battery lasts 3hr. But if you are constantly at your desk it really doesn't matter.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this coffee mug!!! I can take my time and enjoy every hot sip of my coffee! Great because i get really busy at work where i have to come back to my coffee and love that it is always warm. Never have to worry about my coffee getting cold!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Nice purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! No cold coffee again. Very useful and easy to use.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Patrick, thanks for leaving a review! We're happy to hear you've been enjoying your Ember so far - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Awesome present

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift and it work great and is very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Keeps the drink at a perfect temperature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife. She loves hot drinks, but the tumblers usually keep the drinks too hot for a long time and regular ceramic mugs do not keep the drinks hot enough. This is perfect for her because she can keep it on her desk as she works and keeps the drink at the perfect temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Best Buy Employee

    Rated 5 out of 5 stars

    Gift for mom

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] My mother LOVES this cup. She is messaging me weekly telling me so. Sje loves that she does not have to drink her coffee fast (while its warm) or keep running to the microwave to reheat. I purchased gsp, just in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should be cheaper but excellent product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gift for the coffee junkies in your life. They will love you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ember heated cup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the cup is not on the heating element, then it remains the right temperature for about 75 minutes. Otherwise it it not very different from the old fashioned plate warmer for regular ceramic cups that is switched on and off but the cup needs to be on the plate to keep its temperature. This Ember cup is not dishwasher safe.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Mariola, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    No more cold coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice solution to a problem I didn't know I had. I like not having to deal with cold coffee anymore. After washing and charging the mug, there's a small ring of water on the charger base no matter how carefully we wash and dry it. Hopefully, this won't cause any issues with the life of the mug.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thank you for leaving a review! We're happy to hear you've been able to take your time drinking your perfect temp with your Ember Mug. Thank you for the feedback! We can recommend placing the mug with the gold rings face down on a dry towel or allowing it to airdry for 15-20 minutes to allow it to fully dry - we appreciate your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Great but created a film at the bottom of mug

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works exactly as described but it will eventually create a ring around the inside of the mug where the heat eminates from. This is my second mug and I’ve enjoyed the product. My grandmother also has one and swears by it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best coffee cup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this again wore the first one out after 5 years pretty good life so this time I got the stainless !!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Ember Temperature Control Smart Mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far, I love it. I haven't had the time to play w the app and figure it all out yet. so far, so good though. I find that it keeps my coffee warm but not hot. I am guessing there's a way for me to adjust the temp using the app. I just haven't had the time to play with it yet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best mug ever!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug outlasts your back-to-back meetings! No more ending your conference calls and going back to a cold cup of coffee. Easy to clean, maintain and charge. Have had this mug for 5 months now with daily use and have not encountered any problems whatsoever. Love this mug!

    I would recommend this to a friend