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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1560 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers find value in the Temperature Control, Overall Performance, and Ease of Use of the Temperature Control Smart Mug² - 10 oz. The design and color are also appreciated by some customers. However, some customers have expressed concerns about the battery life and size of the mug. Other drawbacks mentioned include the price, connectivity, and capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,560 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cup keeps my coffee or tea hot for at least 4hours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best mug ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best mug ever. Gave it to my husband for his birthday. He thought, oh great, another mug. But it's all he uses now. It keeps his coffee hot while he works. He just loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love this cup!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my beverage at the temp I like consistently.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Lisa, thanks for leaving a review here! We're so glad to hear you've been enjoying your Ember! Ember

  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    It's ok....not Great though

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really impressed with this mug. First, I think it should hold more and second, the highest temp is 140 degrees...I prefer higher. That said, it is built solid and after several weeks using it, no problems

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Rated 3 out of 5 stars

    OK

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Android app continuously disconnects. Mug is awesome but everyone I know who has this and the android app has issues. I have to re-pair it if I want to use the app.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 2 out of 5 stars

    Useless App

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cup works great, it keeps my coffee hot all day while on the coaster. The cup uses an app to let you configure your drink temperature and you can create profiles for drink types with different temperatures. But the android app is garbage. Read the reviews on the play store before you buy the cup. I had to restart my phone three times for the initial pairing to work. During the first week of usage I was only able to change the temperature once without having to restart my phone. I finally gave up and set the cup to one temperature and uninstalled the app. Overall I like the cup by itself and if you dont need to constantly change the temperature it works great.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Zeus, thank you for leaving a review! We're happy to hear you've still been enjoying your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device as you've seen, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A great solution for coffee lovers!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job of keeping coffee hot for over an hour!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Awesome Smart MMug

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to warm up my tea or coffee every morning!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Better than the stove

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy for my mom to use after the app was installed. Heats to the right temperature and eliminates the burnt coffee on the stove.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Ember

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and keeps beverages warm. But if coffee was kept in it for awhile, it looses its taste and creamer in the coffee makes it turn bad. So I don’t use it with my coffee, and been using with tea and other hot beverages.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember with your teas and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Ember Mug

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over time the mug does not maintain the temperature set for the coffee. I think the battery is wearing out. Seems like it is wearing out awfully fast.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I want it back.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift. They told me they never used it. It's been 2 years. I want it back.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Self Indulgence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the white mug. I was worried the color might show coffee/tea stains, but it does not. The lip is nice and thin, The mug will keep liquids warm for about 1.5 hrs., wish it was a little long, but I just keep the charger next to my work area. Just have to remember to place the mug on the charger and not on my desk. Overall I enjoy the warm cup of coffee. I little hard to justify cost for an average gift, but for a spouse, partner, or self indulgence very nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great when working

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept. We have two of these and one is malfunctioning after 2 years and customer support is horrific (slow and unresponsive). When working it’s a great product but definitely a luxury item. Glad to get rid of our other mugs.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Disappointment with this Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is useless as it is a high maintenance as you have to recharge it frequently to reused the heated cup. Each charge can only maintain the beverage in hot status for 60 min.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Mug for a Smart Coffee Drinker!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the tall Ember Coffee thermos (gift from my son) and it works great especially if you are an avid coffee drinker such as myself. So I bought this Ember Coffee Cup for my son for Christmas and he really likes it as well. It beats having to reheat your coffee ten times.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi KathyG, thanks for leaving a review here! We're glad to hear your and your son have been enjoying both of your Ember Mugs - we appreciate both of your support! If you have any questions or concerns, please let us know. Ember

  • Rated 4 out of 5 stars

    Love

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although i love this cup and its “on the go” features, the only thing i would change it how fast it heats up. It can take some time to get a warm cup of tea or coffee

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good function, bad wall wart power

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the mug's function, but I subtract one star for the wall wart style power transformer. They could easily and cheaply have pushed the transformer a few inches closer to the mug and then included a standard AC cord and plug.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's good but..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this cup very much but if you get the bottom wet, dry it immediately. The rings on the bottom will turn green and the material will start to erode if they are not get completely dry. It's on odd requirement for something destined to hold liquid.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Montman, thanks for sharing this! We hope you can still enjoy your Ember Mug and appreciate this design feedback as we continue to improve - if you have any other questions or concerns, please let us know and we'd be happy to help! Ember

  • Rated 5 out of 5 stars

    Ember warmer cups

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is amazing nice warm cup for drinking coffee or tea I like color very much I like 14 size for cappuccino and regular coffee siz 10

    I would recommend this to a friend