Customer Ratings & Reviews
- Model:
- CM191000US
- SKU:
- 6367424
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the Temperature Control, Overall Performance, and Ease of Use of the Temperature Control Smart Mug² - 10 oz. The design and color are also appreciated by some customers. However, some customers have expressed concerns about the battery life and size of the mug. Other drawbacks mentioned include the price, connectivity, and capacity.
This summary was generated by AI based on customer reviews.
Great Mug
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as a replacement for an original ember mug and am very satisfied. Connectivity and battery life both seem improved. This does everything I want it to do. It is used multiple times every day with no issue at all. Highly recommended.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi MikeyCass, thanks for leaving a review! We're glad to hear you've been enjoying your new Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know!
Tried to love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to like it but I bought multiple from different vendors including Best Buy and had to return them. If you get a good one then it's decent at best, one of them wouldn't charge, one didn't report to the app, etc. Stupid stuff and Ember support was no help so I decided to go back to a normal mug. You also have to be extremely careful washing it due to the electronics. Too much work for the result.
No, I would not recommend this to a friendGreat mug- died after two years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great mug! It does stain though so be careful and after two years it just died. Going to write support
I would recommend this to a friend- Cons mentioned:Battery life
Nice concept but falls short.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice concept but falls short. It’s only good for up to an hour and if you’re at your desk all morning, it just fails for that time.
No, I would not recommend this to a friend Game changer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mug only thing is it doesn’t stay warm for more than 20 min. I wish it would keep things warm a little longer only because I drink a lot of tea and like to use this mug to pour from my bigger one.
I would recommend this to a friend
Surprisingly good
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Works better than I thought and the battery life is really good.
I would recommend this to a friendGreat mug!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love using this mug on weekend mornings when im wanting to sip my coffee slowly. Love the app integration and cusromization of the led light.
I would recommend this to a friendPerfect gift for wife
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it. She has the travel. Mug as well but loves the cup because she can smell the flavor of the coffee.
I would recommend this to a friendNice cup, poor software design
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor software operation....no way to update from current firmware...Android app poorly designed and connection to cup is hit or miss...won't stay connected.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're happy to hear you've been enjoying your perfect temperature in your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Cons mentioned:Battery life
Could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea but battery life is not quite what I was hoping. Bought for my wife for a Christmas present and she likes it but disappointed in the battery life.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! Battery life can depend on a number of different factors, so if your wife is still experiencing issues, please reach out to us at support@ember.com so we can help.
- Cons mentioned:Size
very pretty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice cup but very small. It looks bigger than expected but does the job.
I would recommend this to a friend Great mug!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family love the gift! I bought the black one for my brother in law and white for my sister. Good Xmas gift
I would recommend this to a friendGreat item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome profuct at a great price. I bought 3 if them fir Christmas presents and they were recieved with glee.
I would recommend this to a friendGreat Concept
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the concept and gave it as a gift, however the recipient didn't have a desk to keep the warmer plugged in.
I would recommend this to a friendEmber is great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have really enjoyed it. Not certain that I will purchase it again when Walmart has something similar. But I do like it. One of my favorite things is that when the cup is empty it shuts off which is extremely important to me.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi PeggySue, thanks for leaving a review and sharing this! We're glad to hear you've been enjoying your Ember so far - if you have any questions or concerns, please let us know!
Held back by amature execution and poor programing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ember mug is a great concept. And when it works. It really lives up to the idea. But unfortunately this mug suffers from tremendously incompitent software. This cup worked on day one, but every day afterwards we could never get it to work. The app wouldn't open anymore. Even reinstalling it would not solve the problem. The mug unpaired itself. It turned this great birthday present into just a normal cup. Upon looking at the Google play store reviews for the companion app (which you need for the heating to work) you'd find a 1 star rating with thousands of people having the same issues I was. Cannot reccomend until the software is fixed.
No, I would not recommend this to a friendExcellent gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my mother who loves new technology. She says her coffee has never tasted better!
I would recommend this to a friend- Cons mentioned:Size
This one is small.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice niche gift for coffee lovers. I got feedback that its small.
No, I would not recommend this to a friend Perfect gift for the hard to buy for!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 2 for home and then bought 2 more for our daughters for Christmas. They love them as much as we do!
I would recommend this to a friend- Pros mentioned:Ease of use, Temperature control
Best Christmas Gift ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift ever. It keep coffee hot for hours. Easy to use. Very happy.
I would recommend this to a friend