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Customer Ratings & Reviews

Your price for this item is $38.99
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The comparable value price is $44.99

Customer reviews

Rating 4.4 out of 5 stars with 2516 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the long battery life and compact size of the MAX 15,000mAh portable charger as key strengths, also praising its ease of use and lightweight design. Positive feedback also mentions the charger's competitive price and reliable performance. However, some users reported compatibility issues and problems with the USB-C port.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,516 reviews
  • Rated 1 out of 5 stars

    Charger

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I portable charger doesn’t work good it don’t last long

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    CndyG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item only changes with the card it came with and it changes very slow

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer,

      Thank you for the comment.

      We do apologize for the issue you are having with this product, if you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com for further assistance. They’re glad to assist you. Thank you.

  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing sucks period and I never even used it horrible quality super short useless included usb cord. I took it back when I figured out I had to spend another $20 on a cord to get it to connect to my iPhone. If you own an android it might work for you but I only bought it cause it was $20 if I knew I’d have to pay $40 to use it for a 5000 mAh battery I’d have never bothered.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. It does take hours to charge and the battery saved up drains at a greater rate than alternative products if your not using the portable charger.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good not working properly Useless didn’t work not even once

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer,

      Thank you for the comment.
      We do apologize for the issue you are having with this product. If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com for further assistance. They’re glad to help you. Thank you.

  • Rated 3 out of 5 stars

    Portable? charger

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this home and decided it was way too heavy to be considered a portable! I wanted to carry it with me and the bulk was prohibitive. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the item and didn’t work! I gad to return it !

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer,

      Thank you for the comment.
      If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com. They’re glad to assist you. Thank you.

  • Rated 1 out of 5 stars

    Battery charger

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t change enough I feel like I got ripped off

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer,

      Thank you for the comment.

      We do apologize for the issue you are having with this product, if you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com for further assistance. They’re glad to help you. Thank you.

  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work properly I had to return it back to Best Buy

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      We apologize for the issue you are having with this product, please reach out to us at service@energizerpowerbanks.com and we will get you a new unit to you immediately

  • Rated 1 out of 5 stars

    Pay for the better one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t last long and it takes forever to recharge!

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer,

      Thank you for the comment.
      If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com. They’re glad to assist you. Thank you.

  • Rated 1 out of 5 stars

    No bueno

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    C charger did not work. I would recommend the 10000 aph

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer,

      Thank you for the comment.
      We do apologize for the issue you are having with this product. If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com for further assistance. They’re glad to help you. Thank you.

  • Rated 1 out of 5 stars

    bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont like the product is the first time i buy this product

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer,

      Thank you for the comment.
      We're very sorry for the issue you are having with this product. If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com for further assistance. They’re glad to help you. Thank you.

  • Rated 3 out of 5 stars

    Instant, not long term power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in a pinch and it charged instantly. Not as much juice as i expected and it's extremely heavy. Have only used once.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery stopped working and not sure why. I did not even have it for 2 years

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow charge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a long time to charge (~10 hours). The charge indicator lights are too deep, the only way to find out charge is to look really close.

    I would recommend this to a friend
  • Cons mentioned:
    Usb-c

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was excited to purchase this backup battery pack until I went to use it with my USB-C port and it did not work. It works with the original USB port but not the C, so I have to return it. Another downside is its is also bulky and heavy. I would only recommend if I know this is an isolated incident.

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Hi Customer

      The USB-C port is designed for charge power bank itself only on this power bank, does not support USDB-C output. The models that support USB-C output are the UE10007PQ QE20044PQ UE10015PQ UE20015PQ.

      Thank you.

  • Rated 3 out of 5 stars

    Does the job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job and I like how I can pug in different adapters but it last me one charge

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cord does not fit my phone. Had to find a different one for it. The pack itself takes forever to charge. Also takes forever to charge my phone. Gave it to my daughter to have for when she's not home, and it doesn't even fit her iphone 13 Honestly, would give a zero if it were an option.

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Hi Customer

      It appears that you may be using Type-C to lightning cord to charge your iPhones, we are sorry that this product Type-C port is only for input, not output, so it won't charge. Please try UE10015PQ or UE20015PQ that are able to fast charge your iphone.

  • Rated 1 out of 5 stars

    Crappy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible! It never worked… waste of money! Upset that I couldn’t return it.

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      We apologize for the issue you are having with this product, please reach out to us at service@energizerpowerbanks.com and we will get a new unit to you immediately.

  • Rated 3 out of 5 stars

    Average power bank

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs above average but just average don't expect to much from it but it does get the job done

    I would recommend this to a friend