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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 332 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers frequently mention the ENVY x360's keyboard for its solid feel while typing. Many also appreciate its fast performance, lightweight design, and affordable price. However, some users have experienced issues with Wi-Fi connectivity, overheating, limited storage, and connectivity problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 332 reviews
  • Rated 5 out of 5 stars

    Smoother than ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful laptop. Looks so classy and good in size for college students.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMD has done a great job on creating great products. I love this computer for my business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the buy/money, good laptop.................!

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 1 out of 5 stars

    WiFi Is Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had the laptop for more than 2 months and I ran into WiFi troubles. The WiFi adapter is horrible on this laptop I had to send in the laptop for repair to HP because it’s to late to return this laptop. Waiting for the laptop to finish being repaired currently

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Like my new computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying using my new computer. Much faster and so much smaller. Takes up much less space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got a duplicate for a desktop that works great as!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy set up & ready to go system is supreme & I’d definitely buy another if I needed one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great weight and size, reliable, options as tablet and or provides flexibility!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wireless adapter failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has been more frustrating than I anticipated. You drop good money on a laptop and get this. In hindsight I should have gotten something for $300-$400. The wireless adapter on this needs to be reset every 20-30 mins. I have done all the updates and tried updating the drivers. No success. I use it as a work computer and it really affects my productivity (and sanity). Going to take this back to Best Buy to see if they can fix/replace. Will update if problem is resolved.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 1 out of 5 stars

    Issues upon issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issues with WiFi card. I’ve replaced this computer twice at Best Buy within 15 day exchange policy. Now I have to send it in for repair. I have only had the computer for about 3 months. These issues arouse way before that time but I haven’t gotten the chance to send it in because I cannot he without a computer for over a month. Not to mention the rubber things on the bottom are coming off.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did order a smart phone and laptop and I like it I think to order more stuff in future

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good hardware; Bad software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop had problems right out of the box. The track pad was uneven to begin with, but it did not effect the use of it. Then I had to update it so much, because it was not caught up. Then the wifi problems started, it would disconnect me for up to five minutes. I am a busy college student and this was not acceptable. I returned it and paid $160 more for a Lenovo yoga 730

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for everyday use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Recently lost mine in a fire and purchased another as replacement!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but still have ti take to Geek Squad to update to options chosen at purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, reliable and workhorse of a laptop to be so tiny. Extremely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Business Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment for my business needs. Love the foldable touchable screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 n 1 laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son. A Christmas gift. He loves it, can use for school or play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop work perfectly for me. I don't have no problem with the laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's best for college students.i bought it for my homeworks and it works great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Upgradable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great for a couple of days, bit I wouldn't mind a bit more punch. Wait, I can't even add a stick of RAM? Might be alright for some folks, but not for me. Luckily, Best Buy's exchange process was completely painless, and I easily upgraded to something more upgrade-able. The way it folds, forcing you to sit it on its keyboard to draw on it in tablet mode, and the lack of upgrade capability made this a poor fit for my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice east to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit I really like the tablet feature there is nothing that needs fixing.

    I would recommend this to a friend