Customer Ratings & Reviews
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. 1 Most features require an Internet connection to the printer, as well as an Internet- and/or email-enabled device. For a list of Epson Connect enabled printers and compatible devices and apps, visit [www.epson.com/connect](http://www.epson.com/connect).](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/cf74ddb8-bf34-4aee-be55-646a62d0ed34.jpg)
- Model:
- C11CJ67201
- SKU:
- 6525631
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the EcoTank ET-2400 for its print quality and ease of use. Many find the overall performance satisfactory and appreciate the straightforward setup process. However, some customers have expressed concerns about connectivity issues, with the printer not connecting to 5G networks, while others have noted the printer's noise level. Additionally, a few users have experienced paper jams.
This summary was generated by AI based on customer reviews.
rinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great machine great service, love the concept. thanks
I would recommend this to a friendEco printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like and returned and bought another one because I didn't need that kind of printer
I would recommend this to a friendIts Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not very simple to install the drivers in my computers. It works ok.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Messed up on me twice wouldn’t recommend. I would get another version.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi JoyW, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year warranty. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team.
Glitches and not-so-great support from Epson
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product would have been great but I got a "paper jam" error code, the machine was not jammed and I had Geek Squad come to check it - they could not find any issues, tried updating the firmware, etc. and told me I had to call Epson. Epson told me it didn't matter that Geed Squad had serviced the unit and had to do all the trouble shooting all over, buy a cord that would attach to my Mac, and the whole process dragged and included several phone calls with Epson. Honestly, it has made me not want to purchase from Epson again. As of writing this, I am waiting for the replacement unit to arrive. Fingers crossed I don't have the same glitch.
No, I would not recommend this to a friend- Cons mentioned:Paper jam
No thanks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it 5 times if that many- paper jammed I can’t open the compartments to retrieve the paper despite several YouTube videos and following the EPSON troubleshooting protocol.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi ChelseyB, we are sorry to hear that you are having issues with your Epson EcoTank ET-2400 printer. Please visit https://epson.com/faq/SPT_C11CJ67201~faq-00005f1-et2400
for useful product information on optimizing print settings and avoiding paper jams. Your Epson includes free technical support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We appreciate your purchase, and we value your feedback. Sincerely, Alissa A. – The Epson Team.
Too much setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It isn't a plug and play. Too much wasted time trying to set it up, only to be told you then have to download an app to connect it which didn't even work.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi NoGood, we are sorry to hear you are having issues with your Epson printer. Your Et-2400 includes free technical telephone support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Don't Waste your money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money! Quality is poor, ink doesn't seem to be sealed so it dries out quickly if you don't use it every day. I highly recommend spending an extra $50 and buying a Brother All-in-One. This is NOT worth the hassle and the time trying to constantly unjam paper, deal with customer service or ink replacement.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Kristi, we’re sorry to hear you’re having issues with your Epson ET-2400. Your product includes a 1-year limited warranty and free lifetime tech support. The Epson Advanced Support Team would be happy to help get your printer set up and resolve any issues. Please call us at 1-800-241-5794 between 7 a.m. – 4 p.m. (PT), Monday – Friday. Sincerely, Joseph – The Epson Team.
- Pros mentioned:Ease of use
Epson - EcoTank ET-2400
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, no cartridges to take up space. Easy to fill the tanks and better use of ink storage.
I would recommend this to a friend - Cons mentioned:Connectivity
Waste of money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printer / scanner i have ever had. It never connected to the Internet/cell phone or computer
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Isabel Martinez, we apologize for the disappointing experience you’ve encountered with your Epson printer's wireless connection. Your ET-2400 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
- Pros mentioned:Price
Nice printer for a great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for a great price over thanksgiving. Hoping to use it for sublimation.
I would recommend this to a friend - Cons mentioned:Connectivity
Not the best printer but not the worst!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought this there were no reviews. Honestly I wish there were because I wish I would have spent more for the next model. Connectivity is the problem. Color quality is also not the best. But it will do the job for now. I do like the eco tank!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Laptop, we apologize for your disappointing experience with the ET-2400 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2400/s/SPT_C11CJ67201#questionss. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
- Pros mentioned:Setup
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great start to sublimation print awsome no problems great set up
I would recommend this to a friend - Cons mentioned:Connectivity
Not easy to print from mobile devices.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was not what I expected. We use the ET4800 at work and it is great. This printer is cheaper but for some reason mobile devices can not directly find it to print without going through the app. Will be replacing with the ET4800
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello KennethP, we apologize for your disappointing experience with the ET-2400 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2400/s/SPT_C11CJ67201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Epson printer scanner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As I do like epson products and never had problems in the past unfortunately i bought not 1 but 2 of these and both had internal issues could not even get them up and running. So I had to send them both back. Very frustrating
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello AmyC, we apologize for your disappointing experience with the ET-2400 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2400/s/SPT_C11CJ67201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer after some research, after reading reviews I went for it with the idea that it was going to be a reliable printer, but as soon as the ink needed his first replacement, the printer stopped working. It was a big disappointment and definitely not worth the money.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi JesusJ, we are sorry to hear you are having issues with your Epson printer. Your ET-2400 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
- Pros mentioned:Print quality
Love my Epson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very pleased, I like it very much. My other printer I was always having to buy ink, This one will be so much better not having to buy ink.
I would recommend this to a friend - Cons mentioned:Connectivity
Bad printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t use this printer, I follow the instructions, but it can’t link with my cellphone and laptop, I don’t know the reason! I hope you can help me!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello HaixiaoXu, we apologize for your disappointing experience with the ET-2400 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2400/s/SPT_C11CJ67201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.printer has failed with less than 100 pages printed. best buy refuses to help unless I pay them 99.99. this will be the last item I get from best (worst) buy. avoid this printer and avoid bestbuy.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi WLR275, we are sorry to hear you are having issues with your Epson printer. Your ET-2400 includes free technical telephone support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
- Pros mentioned:Overall performance
Printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this printer. I have two. One in my classroom one at home.
I would recommend this to a friend