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Customer Ratings & Reviews

$159.99
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Comp. Value: $189.99

Customer reviews

Rating 4.3 out of 5 stars with 480 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers admire the EcoTank ET-2400 for its print quality and ease of use. Many find the overall performance satisfactory and appreciate the straightforward setup process. However, some customers have expressed concerns about connectivity issues, with the printer not connecting to 5G networks, while others have noted the printer's noise level. Additionally, a few users have experienced paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 480 reviews
  • Rated 1 out of 5 stars

    No Good Epson

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the worst printer i ever purchased. It didn't print brand new out the box. I've decided to purchase an HP printer instead.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Kelz, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year limited warranty. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Unhelped...still

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have tried several times to resolve "print/fit to paper" No luck. The printer is stuck in printing my document on half of the page no matter what setting preferences I request. Talking to the tech help at epson was not at all helpful, largely because the tech help is farmed out to people who are competent in their knowledge but not able to articulate this help, nor comprehend the details of my tech troubles. I will not be recommending this product to my friends.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello Andrew, we apologize for your disappointing experience with the ET-2400 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2400/s/SPT_C11CJ67201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
      Sincerely, Sam - The Epson Team Epson

  • Rated 1 out of 5 stars

    Would not buy this printer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned a printer and purchased the ET-2400. First of all because I have a Mac computer I literally had to call support 6 times before I got to a technician that could help set up the printer. Printing is so convoluted in that I can't print with my Wifi. So, anything I want to print from the internet or email etc., I have to download. Or I have to call my internet company and get a new router!. I will I knew all of this before my purchase.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello KafuiD, we apologize for your disappointing experience with the ET-2400 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2400/s/SPT_C11CJ67201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
      Sincerely, Sam - The Epson Team Epson

  • Rated 2 out of 5 stars

    No airprint

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can only print using the Epson Smart Panel app. Everyone in your household will need the app to print wirelessly.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi callboss, we're sorry to hear you were not satisfied with your Epson ET-2400 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. We appreciate your time in sharing your experience and hope you have a nice day. Kind Regards, Tony – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never truly worked got by with making work my own way but it truly doesn’t it doesn’t connect to the internet doesn’t print the picture as it’s size just to fit the paper or whatever paper size you tell it spent hours trying to get it set up and here we see 6 months later still doesn’t work still not set up right go with cannon

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good buy for printing images

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer does not print borderless and the ink clogs a lot. I would not recommend purchasing this printer. You cannot change the settings for borderless printing at all.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Dear Phoenix422, we appreciate your business and are sorry to hear you are not completely satisfied with your purchase. Your Epson EcoTank ET-2400 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Dylan – The Epson Team. Epson

  • Rated 5 out of 5 stars

    best printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For anyone that prints a lot of documents this is the printer for you where you dont have to worry about ink for a long time

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    2400

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well for printing, but no airprint will upgrade soon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Get an HP better for Mac users

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must use a cell to use it. Not compatible with a lot of the old Mac’s or very New Macs. Customer service took 4 days to get back to me. Had to buy extra cables to TRY to Make it work. Not worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defect?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great for 2 weeks, then all down hill after that. It wouldn't print labels, it would go offline for no reason. Guessing i just got a bad one / defect.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nifndiddnixdjidejkddknxkdndidndndkdndkdidkdkdndndodndkfkfnfkdkfjfkfnfknfkfkfkfnfkfkfnfkfkrkfkfkf

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Brand new scanner copy black 2" stripe on doc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scanner prints 2 inch black stripe in middle of page straight out of the new box

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Printer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer! Love the ink tanks instead of having to buy cartridges!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nope!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lack of a built in screen makes this thing very difficult to use. The app doesn’t make it easier. Works once then you have to mess with it for 20 minutes the next time. Junk.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello WilliamL, we apologize for your disappointing experience with the ET-2400 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2400/s/SPT_C11CJ67201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
      Sincerely, Sam - The Epson Team Epson

  • Rated 5 out of 5 stars

    Exceptional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent copies and love that I don’t have to buy catridges

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken printer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke out of the box and I have not been able to return it yet. Hoping Best Buy is reasonable about the return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    More than happy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent Printer, Fast Delivery, Good Gift for Christmas!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Blurry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not print good, it always take time at the end of the paper and finish all blurry

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t bother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to print with the app. I’ll go back to using my HP.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Ash, Sorry you are having issues setting up your ET-2400. You can find product information, including FAQs and the product's User’s Guide at www.epson.com/support/et2400 .The Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Have a great day. Sincerely, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    EPSON ET-2400

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORST PRINTER I HAVE EVER BOUGHT. 3 DAYS TO HOOK UP AND HORRIBLE COLOR. FOREIGN SERVICE CAN'T UNDERSTAND.

    No, I would not recommend this to a friend