Customer Ratings & Reviews
- Model:
- C11CJ61201-N
- |
- SKU:
- 6589868
Customer reviews
Rating 4.4 out of 5 stars with 165 reviews
(165 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the excellent print quality, overall performance, and ease of use of the EcoTank ET-3850. Many find the setup process to be simple and appreciate the printer's compact size and reliable connectivity. However, a few customers have noted that the printer can be a little noisy during operation. Overall, the printer seems to be well-received for its performance and user-friendly design.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Linda K.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is the bomb. I love it, it works great, looks great and I don't have to keep adding toner.
I would recommend this to a friendRated 5 out of 5 stars
printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great and saved me money. love the individual ink
I would recommend this to a friendRated 5 out of 5 stars
Works like new
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Areived on time and works like my other epson printer that I bought brand new.
I would recommend this to a friendRated 1 out of 5 stars
Worst printer ever purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I have ever purchased. What attracted me to this printer was the ecotank feature, assuming that basic printer functions worked normally. The paper feeder does not pickup paper from the tray correctly resulting in jams, partial page prints or completely blank pages. I attempted to print a configuration page from its onboard interface and it printed a partial page... absolutely the worst. The Epson support is poor as you do not speak to a person directly, but with email, and I have yet to receive a response.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi JohnS, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Joseph – The Epson Team.
Rated 3 out of 5 stars
Worst printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paper gets jammed when it starts to print worsts printer ever
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Gali, please visit www.epson.com/support/et3850 for useful product information on optimizing print settings and avoiding paper jams. Your Epson includes free technical support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We appreciate your purchase, and we value your feedback. Sincerely, Joseph – The Epson Team.
Rated 1 out of 5 stars
ZERO stars! This printer is 100% garbage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ZERO stars! This printer is 100% garbage. It takes like 5 minutes to print a single page. Connection errors all the time. My HP never did this. Avoid at all costs. Planning to bring it into the store for an exchange back to HP.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was packaged well, came early and it's one of the best printers I've ever owned
I would recommend this to a friendRated 5 out of 5 stars
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fantastic. Saves tons of money on ink and i print a lot as a homeschool mom.
I would recommend this to a friendRated 5 out of 5 stars
Printers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have work to describe how good is this printer
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Slow at times but mostly operator error.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Recommended for school!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is awesome for the most part, great for school, and for general office work. I gave it 1 star because after 8 months, this printer stopped working.
I would recommend this to a friendBrand response from Epson
Posted .Hi RTellez, we are sorry to hear you are having issues with your Epson printer. Your ET-3850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Rated 3 out of 5 stars
Good Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an Epson Work Force-3640 for 7 years before it stopped working. The Epson ET-3850 looks OK; however, it isn't a sturdy as the WF-3640. The plus side is the ET-3850 is cartridge free.
I would recommend this to a friendBrand response from Epson
Posted .Hello WalterM, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your ET-3850 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Jacob – The Epson Team.
Rated 2 out of 5 stars
Printer not working after a few months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the printer for a few months and it is showing error messages and refusing to print. This is a shame.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi user886574, we are sorry to hear you are having issues with your Epson printer. Your ET-3850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Rated 1 out of 5 stars
Avoid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable and not worth it. Terrible Wi-Fi connection (including WiFi direct). Keeps giving an error that Wi-Fi is not available. When it does connect it'll be a one time thing. Overall go with another tank printer. The WiFi module they're using in these are horrible
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello CaptainAmerica, we apologize for the disappointing experience you’ve encountered with your Epson printer's wireless connection. Your ET-3850 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Rated 1 out of 5 stars
Wi-Fi won’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing worked fine for a few months. We live the eco tank system and bought extra refills. However, it has now stopped connecting to WiFi and freezes up when we even try. Epson support talked us through the solution the first time but it happened again the next day. This time the fix won’t work as it freezes up and doesn’t even respond to the buttons. Very frustrating.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Beware, we are sorry to hear you are having issues with your Epson printer. Your ET-3850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Rated 1 out of 5 stars
Bad deal
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one after some mounts had several problems. It don’t print neither copy or scanner. They returned the money but I lost the taxes.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi SandroS, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Once again, thank you. Regards, Joseph – The Epson Team.
Rated 2 out of 5 stars
Refurbrished not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Packing for refurbished is not that good, they send only printers without box, not sure how sturdy the printer is without it’s original box
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Wf100, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year warranty. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team.
Rated 1 out of 5 stars
Sad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken when product was opened. I was told there is nothing you could do because it was passed the 7_10 days so I lost all my money. Usable to get another and you did not help futher. Very sad
I would recommend this to a friendBrand response from Epson
Posted .Hi LGDelivery, we are sorry to hear you are having issues with your Epson printer. Your ET-3850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Rated 1 out of 5 stars
there is a glitch and no one seems to be able to h
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I set up the unit and used it to print one time. Since, I cannot get it to sync to my wireless and Epson support has not been helpful. Would NOT recommend this printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi LisaP, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Joseph – The Epson Team.
Rated 1 out of 5 stars
DO NOT BUY REFURBISHED FROM BEST BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this unit sucks. constant misfeed, jams, sensors say load paper when its loaded with paper. do not recommend a refurbished unit from Best Buy
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi LuisG, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year limited warranty. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team.


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. 1 Most features require an Internet connection to the printer, as well as an Internet- and/or email-enabled device. For a list of Epson Connect enabled printers and compatible devices and apps, visit [www.epson.com/connect](http://www.epson.com/connect).](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/08161d2e-edb0-4574-a401-0ac72389cf92.jpg;maxHeight=54;maxWidth=54;format=webp)














