Customer Ratings & Reviews

The printer we bought has trouble with the feeder tray. Pages often jam by catching on one side and wadding up inside the machine.

I bought this printer because of its reviews but broke after 4-5 printing sessions. The repair will cost as much as to buy it new. Not very good printer at all.

It kept saying paper jam ! there was no paper jam.

worst printer! Has major issue loading paper. Paper keeps getting jammed and doesn't load. I have regular new paper, I fan the paper and it still doesn't load. Worst customer service as well. they promised me they will send me a new Epson printer not a refurbished one. Of course they send me a refurbished one and I now have to go through the hassle again of ages of customer service to try to get another new one which they promised me. I had just purchased it in January 2023!!

I replaced another printer brand with this Epson as my previous printer kept losing connection and the ink cartridges were expensive. This printer is perfect!!

Not recommended been having trouble with it since I got it already replaced it 3 times and it does the same thing it keeps getting paper jams after paper jams don’t buy you’ll been warned it’s a waste of money!!! And Epson won’t refund your money basically your on your own

This product was horrible. I used it a handful of times and it stopped printing

Great service great price we had planned on buying an Hp but with ink useage and how epson changed for the better we decided to try epson printer

Buy this if you like jam ups. Bought it and took it back because it was constantly jamming. The second one was no better.

Doesn't work a year later after warranty ends go figure... Scanner jams non stop and no longer works. Printer is out of alignment and leaves lines on the prints. Regret buying.

The printer prints pink instead of red at high quality 600 x 600 print settings. Best Buy said there was nothing they could do if the printer is printing something.

We can’t get it to go past the select your language screen. We filled the tanks, but don’t know if they calibrated. Greek Squad doesn’t help unless we pay for them to come out. We may need to return it for a different one.

Better than the first epson I bought, but still had the same issue - it ate one too many documents.

Unfortunately the epson drivers conflicted with my operting system and i had to return it but best buy helped my pick out another and all's well

Difficult to set up w computer Hard to speak with customer service

The printer does not print right away and takes a long time at irregular pace or sometimes not at all

I used to have HP Officejet 8250 for many years, it worked fantastically. As the feeder has spoiled I bought this Epson 4850. It was very slow while printing, mainly images and the quality were not that great. I had to return it after trying it for a few days.

I wasn’t certain if the price paid would reflect in the quality of prints and features, and it didn’t completely. With the proper settings adjustment and good quality paper, print quality can be raised, but if your need is for printing graphics and photos, perhaps choose a photo specific model. I’m hopeful the savings from having to buy ink cartridges makes this purchase worthwhile.

This is not my first Epson Inkjet printer. I’ve had a few of them over the years with my last being a WF-7720. This one, the EcoTank ET-4850, promises to correct an issue prominent in many Inkjet printers – high printer ink costs. In purchasing this unit, Epson provided four bottles of ink: Black, Cyan, Magenta, and Yellow. Adding ink to the printer is easy as pie, and as easy as promoted. And the process is quick, perhaps a minute or so per bottle. Epson states that the ink should be sufficient for 2 years’ printing needs, although that’s relative to the kind of printing you do. Setting up the printer was also easy. The included documentation had a link to a web-based process that walks you through the installation process. It waits while you install the ink, prompts you to select your local network’s SSID and password, and so on. In about 30-45 minutes, all was up and running. The ET-4850 can scan, copy, fax, and print. You can use the printer’s small display window to do many of these functions, but the screen is so small that I regularly pressed the wrong icon or entered the wrong letter or number. Seriously, the screen is not geared for people with large fingers, nor for older people who might need larger characters with which to work. Epson provides apps that run on your phone to perform all functions, as well as downloadable apps for your Windows/Mac systems. I prefer the Windows apps for the majority of work I do. The ET-4850 can do both one-sided and two-sided printing. It does both very well and is reasonably fast. For test printing color documents, I have a Word document with three brightly colored bird photos embedded, and the results were surprisingly good. To get a good color result on my other printers using plain paper, I had to change the other printer’s respective print driver to reflect high-quality even though I was only using plain paper. Not specifying high-quality caused the color to be blah. And on top of that, the printing slowed down substantially. With the ET-4850, however, you can get pretty good color prints using plain paper. For good photo quality prints, replace the paper in the paper tray with something akin to Kodak Premium Picture Paper. Place the glossy side down in the tray, then define to the printer driver the kind of photo paper you’re using, size stock, and portrait/landscape. For our needs, our photo paper is High Glossy, 4x6”, portrait. Printing a photo on the ET-4850 also caused it to print slower, but not as slow as my other printers. As an aside, the printer comes with a 250-sheet paper tray, which minimizes how frequently you’ll need to add paper. For faxing, there is a separate Epson Fax app to manage your fax-related phone numbers, as well as tools to ensure that your landline is connected to the printer correctly. Everything related to the faxing process is easy to set up. The ET-4850 comes with both a built-in flatbed scanner and an Automatic Document Feeder (ADF). The flatbed scanner worked without any issues. The ADF, not so much! I scan up to fifty (50) mostly 2-sided documents a month. Since the ADF does NOT do two-sided scanning, the ADF is almost as bad as having to lift the top to get to the flatbed scanner. Place the two-sided document into the ADF and scan the first side, then flip the page over and place it on the ADF for another scan. For me, this defeats the purpose of an ADF. ADF’s come in many flavors. Some scan the top of the document, then automatically flip the document over and scan the bottom. Others scan both the top and the bottom of the document (duplex) at the same time. And then there’s this ADF, which only scans one side of a document. Consider this: my homeowner’s insurance policy is generally 30 pages long. If I want to scan the policy in, I’m going to have to scan the whole document twice. The first pass will scan in the top side of each page, then I’ll need a second pass to scan the bottom of each page. If all pages are double-sided, the policy will scan pages 1, 3, 5 etc. on the first pass, then even numbered pages on the second pass. Fortunately, the Epson Scan 2 app can be set to Edit, which permits me to drag and drop scanned images once the scanning is completed. However, this can be onerous since it is difficult to read the small fonts in Edit mode (even if you expand each page on a 1-by-1 basis). And you’re dealing with 60 images. Another issue with the ET-4850’s ADF is how easy it gets jammed. I recently scanned in a four (4) page document. Three of the pages were pristine, with no dog ears, staple marks, or previous folds. The fourth page had previously been folded, although I spent to good bit of time ensuring that it was as straight as possible. The ET-4850’s ADF jammed every time on that page. Yet, that same page went through a different printer’s ADF without any problem. The ADF put a damper on an otherwise nice multifunction printer. For someone who might rarely use the ADF, or scans primarily one-sided documents, and only scans pristine pages, this is a super solution. It prints reasonably fast and does an excellent job printing color photos on photo-grade paper. And of high importance to me, replacement ink is very affordable. The ET-4850 would easily be a 5-star solution if not for the ADF. As such, I’m giving it a 4-star rating.

It may say 8 pages a mjnute but not for photos it take 3 Minutes per print and they were low quality as well