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Customer Ratings & Reviews

Your price for this item is $229.99
The comparable value price is $379.99

Customer reviews

Rating 4.3 out of 5 stars with 152 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are satisfied with the Expression Photo XP-970 Wireless All-In-One Printer, especially the excellent photo print quality and ease of use. Many users found the setup process to be simple, and they appreciate the printer's connectivity and compact size. The touchscreen and sleek design were also noted as positive features, while a few users mentioned the noise level as a minor drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-152 of 152 reviews
  • Rated 5 out of 5 stars

    Great Quality Printer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great all-in-one printer for day to day printing jobs. I love this printer so far, I have printed so many photos and I must say I really liked the quality of the prints. To start with, installation & setup was straight forward as the instructions are detailed and step-wise, there was hardly any confusion about what to do next. The borderless photo comes out neatly and is no edges. The innovative fold over scan lid is very handy and makes the scanning so much comfortable. It easily connects to various mobile devices like iPads, iPhones, etc. This feature helps to print the documents on the go. And if you combine this feature with a hands-free voice activating feature then it is an unbeatable combination. I used this printer for my daughter's project and all the prints including the colored ones were very good and it was appreciated by her teacher. It has two paper trays that can be used separately for photo & document prints. 4X6 photos come out in about 11 secs and it is of much better quality than my current printer. This has a good design and is compact & light-weight. The printer connectivity is very robust and can be used to print the documents from any area of the house. The 4.3" touchscreen is user-friendly and helps greatly in operating the printer. Printing sound is not as loud as generally the printers have. This printer has editing tools, which include red-eye removal and photo restoration for old photos. All in all, a great quality printer which is capable of printing top quality borderless prints. This is a review for the Epson Expression Photo XP-970 Printer that I received free of charge to do a beta test and review.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Great Photo Prints

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an all-in-one printer that could do larger size, high quality photo prints. Love the double side printing capability for documents. Photo print quality is excellent. Knocking off one star because the inks run out pretty quick.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 3 out of 5 stars

    Good machine, needs tweaking

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial setup was quick, but colors look muted. Especially compared to my old HP. Had to mess with driver settings for color and quality defaults. It improved, but still hasn't wowed me. It often seems to be recalibrating during a print job - making one page take 3-5 minutes to complete. Don't know why any printer has to do this so often.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello SnidelyW, we appreciate your feedback on the Epson Expression Photo XP-970. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-970/s/SPT_C11CH45201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance. Sincerely, Tony - The Epson Team Epson

  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Problems! very happy with the Epson - Expression Photo XP-970 Wireless All-In-One Printer. The whole family can use this printer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s unfortunate

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I had to return this product. I had extensively researched this product prior to purchasing it. It worked extremely well until last November it stopped working color photo prints. Blank & White prints were fine but color photo printing stopped working. Blob of ink pouring onto the photo paper. Took it to the store for some kind of repair but specialists suggested to return and purchase another product as I took extended warranty. So I have purchased Epson ET-8550. Otherwise this XP-970 is fine and worked well for me.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Not impressed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really hate to say it but I’m not impressed at all. It’s a lot louder when it prints than what I’m used to. It’s already messed up 4 -6 print jobs and just isn’t as user friendly as the printers I’ve had and used unfortunately. This is a review for the Epson Expression Photo XP-970 Printer that I received free of charge to do a beta test and review.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I think it’s great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s all in one printer which is awesome! But I had trouble on printing a photo it jump and I think my printer has malfunction but I’ll give it more try but I think it’s great has a lot of great features so far so good. This is a review for the Epson Expression Photo XP-970 Printer that I received free of charge to do a beta test and review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    epson has always done great photos..... the only annoying thing is the size of print cartridges could be bigger and the inital setup time is a lil long..... “This is a review for the Epson Expression Photo XP-970 Printer that I received free of charge to do a beta test and review

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect photo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer . Good communication from Best Buy. Fast delivery

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very average. Don't believe the hype.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot understand what the hoopla is about with this printer as it is a very average printer, if you're an artist or photographer, do not buy! And if you need to print a document the quality is probably the worst I've sever seen. Ever. Of course there is no support for anything you want to find answers to. Last Epson I'll ever buy. If it's not too late, I'll return it.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello Gigi, we apologize for your disappointing experience with the XP-970 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-970/s/SPT_C11CH45201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need assistance. Sincerely, Sam - The Epson Team Epson

  • Rated 1 out of 5 stars

    xp970

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ink will run out fast so I would suggest print one at a time or buy a different printer that the ink will last

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi MetalMegadeth, we are sorry you are disappointed with your Epson printer. Your XP-5200 includes free technical support for the life of your product. Our Epson Support Team may be able to help you customize your settings for a more efficient performance. Please contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. We look forward to your call. Regards, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Cheap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke the first time I used it. Output tray is stuck open and constantly say there is no paper in the printer even when there is.

    I would recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello Espon970, we're sorry to hear about your disappointing experience with the XP-970 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-970/s/SPT_C11CH45201#questions. Your Expression printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team. Epson