Customer Ratings & Reviews
- Model:
- B11B232201
- SKU:
- 3700476
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the Perfection V39 Advanced Flatbed Color Photo Scanner for its user-friendly interface, portability, and affordable price. Many users appreciate the ease of use, describing the scanning process as quick and straightforward. The scanner's compact size and lightweight design make it convenient for users to move around and store. While some users have concerns about the software being basic and the scanning process being time-consuming, overall, customers are satisfied with the quality of scans and find it suitable for their needs.
This summary was generated by AI based on customer reviews.
great price, happy with purchase, would buy again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great price, happy with purchase, would buy again.
I would recommend this to a friendSlow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading manufacturer's specifications I thought this scanner would do the job in 10 to 15 seconds. It realistically took 90 seconds per scan, very slow. I did windup returning the product.
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a scanner, the setup process I found was totally unnecessary.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Loco, we're sorry to hear about the setup process with the V39 scanner. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39/s/SPT_B11B232201#questions. Additionally, your scanner includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
BEWARE! Missing software!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This scanner claims to come bundled with Scan n Stitch software. It doesn't. It comes with a link to drivers and some of the bundled software, but not Scan n Stitch. I called Epson, and they sent me the disk that was supposed to be in the box, but the version of Scan n Stitch they include is an evaluation version. If you try to activate it, either nothing happens or you get a "page missing" error from ArcSoft's website. I contacted ArcSoft, and they told me that this is because Scan n Stitch is no longer sold or supported. Very disappointing, since I bought this scanner specifically because it supposedly had the Scan n Stitch software.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Snafuberus, we apologize for the disappointing experience that you've encountered. We'll forward your feedback to the appropriate product team for review. If you need further assistance, please contact our Advanced Support Team directly at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby D. - The Epson Team.
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scans ok. Doesn't significantly improve the photo quality like advertised.
I would recommend this to a friendBrand response from Epson
Posted .Hi TXgirl, we appreciate your feedback, and we'll forward this information to the relevant departments to help us improve the quality and performance of future Epson products. Your V39 scanner includes a 1-year Limited Warranty and free lifetime tech support. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Once again, thank you.
Sincerely, Sam - The Epson Team.
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace aging Epson Scanner. The connecting USB cord is too short and the scanner won't allow me to customize my print settings, even on "Professional", which my old scanner allowed. (I use it mainly for PDFs.) It was relatively inexpensive but is a disappointment.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello ETown, we apologize for your disappointing experience with the Epson Perfection V39 scanner. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39/s/SPT_B11B232201#questions. Additionally, your scanner includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My scanner broke before I was able to use it. The glass was shattered into a million pieces not even sure how it happened since it was just sitting in my office.
No, I would not recommend this to a friend- Cons mentioned:Power
Do not purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked one day, 12 scans. Next time, it wouldn't even power up. Uninstalled, reinstalled, uninstalled, reinstalled... still nothing! It's going back tomorrow! At least, I was able to get the project that I specifically bought this for done. That's about it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Sarge, we're sorry to hear about your disappointing experience with your Epson V39 scanner. Epson considers all feedback to improve the performance and quality of our products. Your scanner includes a 1-year Limited Warranty, plus free lifetime technical support. Our Epson Support Team would like to hear more about the issue you are experiencing and can be reached at (562) 276-4382. Hours: Monday - Friday 7 am - 4 pm PT.
We look forward to your call. Sincerely, Sam - The Epson Team.
- Cons mentioned:Power
Worthless junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to take on a trip to visit family. I wanted to be able to scan old family photos to my laptop but I was never able to make it work. I followed all the directions but it would never power on. Don't waste your money on this. It's worthless and I intend to return it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Marty, we're sorry to hear you weren't able to get the V39 scanner working. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39/s/SPT_B11B232201#questions. Additionally, your scanner includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
- Pros mentioned:Scan quality
You get what you pay for
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great scanner for documents and artwork until it broke two months after purchase. It was used to scan a page or two per week before the scan head started to malfunction rendering the product useless. Buying this is a roll of the dice.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Welp, we're sorry to hear the trouble you've encountered with the V39 scanner. Epson considers all feedback to improve the performance and quality of our products. Your scanner is backed by a 1-year Limited Warranty and includes free lifetime technical support. Please reach our Advanced Support Team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team.
kind of expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.with tax for almost 80 dollars too expensive for me,because many all in one are just about 70dollars
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Jack, we appreciate your business and we will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Once again, thank you. Sincerely, Matt– The Epson Team.
- Pros mentioned:Scan qualityCons mentioned:Noise level
Great Scanner!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this scanner online and it only took 3 days to arrive with no issues. Easy to install and set up. I use it for scanning family photo albums and paperwork and it works great for that. Plenty of settings to adjust photo deterioration issues, but I use another software for that. It takes up very little desk footprint, no bigger than my laptop so if I want to transport it that will not be an issue. I have read some comments about the noise level, but I have not found that to be an issue at all. It's a Lot quieter than the HP all-in-one I was using and much speedier too. I thought the photo separation would make the operation tedious, however I have come to like it after a few scans of getting used to it. I gave it 4 out of 5 stars because of the border not scanning so you have to be very careful if your photos or docs go all the way to the edge. I expected this after reading reviews before ordering it so I have just worked around it. All in all a great product and would recommend it to others in the digital scrapbooking sphere.
I would recommend this to a friend Stellar No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does what I want it to do. Just average is good enough. That’s why it gets 3 stars. 3=Average
I would recommend this to a friendBrand response from Epson
Posted .Hi, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Once again, thank you. Sincerely, Marina – The Epson Team.
Works fine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this scanner not too long ago. It works fine and arrived on time.
I would recommend this to a friendBrand response from Epson
Posted .Hi Kiara, thank you for sharing your experience. Your Perfection V39 scanner includes a 1-year Limited Warranty, plus free technical support for the life of the product. If you ever need assistance, Epson provides information to address most issues with scanning on the product support page at www.epson.com/support/v39. You can also contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Once again, thank you. Sincerely. Bobby D. - The Epson Team.
Average scanner for professionals
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution could be better...not sufficient values from dark to light.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Boomerboy1, thank you for sharing your experience with the Perfection V39. We'll be sure to pass along your feedback to the relevant departments as we're always looking to improve future products. Additionally, Epson provides useful tips to address most problems with scanned image quality in the FAQs at www.epson.com/s/SPT_B11B232201#faq-8796127275084. If you would like further assistance, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Once again, thank you. Kind Regards, Bobby D. - The Epson Team.
Worked by design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit functioned by design. It was replaced by a printer combo.
I would recommend this to a friendBrand response from Epson
Posted .Hi Pablo, thank you for sharing your experience with the Epson V39 scanner. If we can help you with anything else, please call our support team at (562) 276-4382; Hours: Monday - Friday, 8 am - 4 pm PT. Have a wonderful day. Kind Regards, Bobby D. - The Epson Team.
Epson V39 Scanner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get device to upload on either desktop or laptop PC’s despite spending a couple hours online with Epson support center. Finally they referred me to Microsoft for Windows 10 support help. Gave up, and returned to BBY for credit.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we apologize for the setup issues that you had experienced with the Perfection V39 scanner. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
Solid Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This scanner works fine, but is very slow to complete the job
No, I would not recommend this to a friend- Cons mentioned:Software
Software stinks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software comes on a cd- most laptops dont use CDS anymore. Had to search and download various parts of the software. Took longer to get the software than to scan 100s of pictures.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Curly, thank you for your feedback. The CD that came with your scanner contains links to the online's registration page, user's manual and driver's and software, however you may also download the software/drivers from your product support page link https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39/s/SPT_B11B232201. Should you have questions and concerns please feel free to reach out. Our Epson Support team is happy to assist, the telephone number is (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT.
Sincerely, Matt – The Epson Team.
Not Great with Mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that this scanner did not work with my MacBook.
No, I would not recommend this to a friend