Customer Ratings & Reviews
- Model:
- B11B232201
- SKU:
- 3700476
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the Perfection V39 Advanced Flatbed Color Photo Scanner for its user-friendly interface, portability, and affordable price. Many users appreciate the ease of use, describing the scanning process as quick and straightforward. The scanner's compact size and lightweight design make it convenient for users to move around and store. While some users have concerns about the software being basic and the scanning process being time-consuming, overall, customers are satisfied with the quality of scans and find it suitable for their needs.
This summary was generated by AI based on customer reviews.
Bad scanner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought scanner to save pictures from parents collection. Spent 1 whole week trying to get it to connect to surface pro 4. Researched on line that latest Win 10 update made scanner unusable. Took back to Best Buy, even Geek squad couldn't get it to connect. Got money back.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Jackman07, we’re sorry to hear that you were having issues with your Epson Perfection V39 and regret to hear that you returned the scanner. Thanks for considering Epson and we’ll make sure to pass your feedback along to the relevant Epson department. Sincerely, Matt. – The Epson Team.
Great but disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great scanner, while it worked. It lasted two weeks and completely died. I could not get it to do anything. Had to take it back to the store.while it worked, it was awesome, but once it crapped out, that was it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Txpr, we're sorry to hear about your disappointing experience with the V39 scanner. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39/s/SPT_B11B232201. Additionally, your scanner includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need any assistance.
Sincerely, Sam - The Epson Team.
Doesn’t even turn on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke of a product. Bought this today and tried plugging it into my laptop, my desktop, even straight into the outlet. Nothing. Won’t turn on. Tons of reviews here say the same. My mistake for thinking that when I spend money on a product, it should work. Avoid this piece of trash.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Aloo, we thank you for your feedback and apologize for the disappointing experience you’re having with your Epson V39 Scanner. The scanner is powered by a USB connection with your computer. Before connecting the USB cable, please follow the instructions on the Start Here sheet and make sure the scanner software is installed on your computer. Also, make sure to use the USB cable that is provided with your scanner. If the problem persists, please see the FAQs tab at https://epson.com/Support/v39 for helpful information and potential solutions regarding your scanner’s initial setup. Should you need further assistance, we’d be happy to help. You can call Epson Support at (562) 276-4382 between 6am – 8pm (PT), Monday – Friday, or from 7am – 4pm (PT) on Saturdays. Sincerely, Matt – The Epson Team
Mr.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have compatible software for the latest i-MAC OS Monterey. I had to hire a tech to come to the house and make the scanner work through the back door.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello OldJumperman, thank you for your feedback on the Epson V39 scanner. We'll forward this information to the departments as we're always looking to improve our future products. Your scanner also includes free lifetime technical support for the life of the product. If you ever need assistance, you can reach our support team at (562) 276-4382. Our support hours are 7 am - 4 pm PT, Monday - Friday. Sincerely, Sam - The Epson Team.
I still have not got it to work.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not got it connected to computer. Too difficult!
No, I would not recommend this to a friendBroke after an hour of use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for one hour and then stopped connecting even though the power light is on. The user manual was unhelpful. Will be returning. Don't waste your money.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Jess, we're sorry to hear about your trouble with the V39 scanner. Epson considers all feedback to improve the performance and quality of our products. Your scanner is backed by a 1-year Limited Warranty and includes free lifetime technical support. Please reach our Advanced Support Team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team.
Failed first day of use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner worked well for the first few pictures until it began scanning an imaginary white line in all photos.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi BF360, sorry to hear about your image issue on your V39 Scanner.
Here's a link on how to rectify that issue.
https://epson.com/faq/SPT_B11B232201~faq-271687
Please call if you are still having image issues with your scanner.
Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Cannot scan document with multiple pages
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning this scanner. The Geek Squad came here to set it up. The scanner does not have a power button to turn it back on. You have to pull out the power cord and then plug it back in. Next , if the document has more than one page, you can not scan multiple pages.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Bluehron, we apologize that you are having issues with your V39. Sorry to hear you returned it.
We do provide guide and faq's for our products if you have any issues.
Please click on the link below for future reference.
https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39/s/SPT_B11B232201?review-filter=Windows+10+64-bit#manuals
If you are still having trouble please call us to resolve.
Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Do Not Purchase !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy! Purchased March 2022 Stopped working June 2002. Epson Admitted to HARDWARE ISSUES WITH THE V39 SCANNER.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It scanned one picture great and then stopped working. Spend $200 and get something better than this.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello pacoelgato, we sincerely apologize for the issues that you had encountered. Your Perfection V39 scanner is backed by a 1-year Limited Warranty and includes free lifetime technical support. Please allow us to assist by contacting our support team by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20Perfection%20V39; Hours: Monday - Friday, 7 am - 4 pm PT. We look forward to hearing from you. Kind Regards, Bobby - The Epson Team.
Cheaply made
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this scanner door flimsy and won’t stay in the slot. Waiting to return ASAP. Brought a different EOSON SCANNER paid more like it much better.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Nicky, thank you for your continued business. We greatly appreciate your feedback on the Epson V39 scanner. If we can help you with anything else, please call our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. We'll make sure your feedback is sent to the relevant departments to help improve the quality and performance of our products. Sincerely, Bobby D. - The Epson Team.
- Pros mentioned:Ease of use, Scan quality
Very good portable scanner.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a small, portable flatbed scanner that was easy to use, made good quality scans, and not overly expensive. This fit the bill perfectly and has met my expectations. It fits neatly into the same carrying case as my laptop. I also like the fact that it's powered by USB connection, so no power adapter plug is required.
I would recommend this to a friend poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this scanner on 5/5/2021 and used it only a couple of times. Today it stopped working completely.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about the scanner issue that you had experienced. Your V39 scanner is backed by a 1-year Limited Warranty and includes free lifetime technical support. Please allow us to assist by contacting our support team by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. We look forward to hearing from you. Kind Regards, Sam - The Epson Team.
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should of held off and saved for a better model and not purchased from Best Buy. They have a limited selection and the brand sucks.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Svmom74, we regret to hear you were not satisfied with the Epson V39 scanner. Customer feedback is very important to us. We'll forward your feedback to the relevant departments for review. If you need further assistance, our Advanced Support Team can be reached at 1-800-241-5794; Hours: Monday - Friday, 8 am - 4 pm PT. We're here to help. Kind Regards, Bobby D. - The Epson Team.
hgg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions are of no help, Buttons need to be marked as to purpose.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Sammyiv, Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39/s/SPT_B11B232201#questions. Your scanner includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Gets an "A+"In My Book.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently started AND finished a HUGE scanning project. My parent's had about 20 photo albums; each one holding anywhere from 200-500 photos in each. I bought this scanner because it was in my price range, and I didn't want to go through the hassle of sending off personal photos and paying someone else to scan them. I feel that if I can do it, I don't need to pay anyone else to. I could scan four 4x6 photos or smaller at a time. Each scan (which four photos on the glass), takes about 2 minutes if you scan the photos in 400 dpi. In the end, I ended up scanning about 4,000 photos. It took a little under two months because I would only scan on my off days. If you take your time and do it right, it comes out perfect. The software is really easy to use as well. My only complaint, is that I hate the fact that you have to scan an Overview first, and then scan each photo again. I wish you could plop four photos down and only scan once. But since each photo is different, and also different sizes, it's best to just deal with it. I wish it was FASTER!
I would recommend this to a friendPoor Performance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this product. Poor Performance. Not user friendly.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi AbdulHakim, we appreciate your business and regret to hear that the Perfection V39 does not meet your expectations. We will forward your feedback to the relevant Epson department as we are always looking to improve the performance and quality of our products. If you’d like to speak to someone or need further assistance, our Epson Support team can help you. You can call us at (562) 276-4382, Monday – Friday 6 am – 8 pm (PT), Saturday 7 am – 4 pm (PT). Regards, Matt – The Epson Team.
Great scanner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great scanner and relatively fast compared to others I have had.
I would recommend this to a friendBrand response from Epson
Posted .Hello Gail, thank you so much for your feedback on the Epson V39. We’re glad to hear you’re enjoying your scanner. We appreciate your business, and hope you have a wonderful day. Sincerely, Eddie – The Epson Team.
Broken..never worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it back..never worked. Didn’t have any more in stock.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Diannc, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Once again, thank you. Sincerely, Marina – The Epson Team.
- Pros mentioned:Ease of use, Scan quality, Weight
Slow but Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's rather slow, especially since I always have multiple pages to scan. However, it is VERY easy to use. If you're bad at electronic stuff, this is the right device for you. It's easy to attach and the quality of the scans is excellent. And it's super light.
I would recommend this to a friend