Customer Ratings & Reviews
- Model:
- B11B268201
- SKU:
- 10219987
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
good scanner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the price it is well worth it. Just have to remember it only does 300 dpi but otherwise just fine.
I would recommend this to a friendExcellent photo scanner!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent photo scanner that works better than more expensive ones!
I would recommend this to a friendRetired
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This scanner once installed scans fast. And is OCR WHICH is great for editing pictures..
I would recommend this to a friendSo far I like everything about it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does its job very well and is an excellent value.
I would recommend this to a friendFamily Photos Perfect Everytime
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this scanner, my old family photos look beautiful!
I would recommend this to a friendScanner
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t scan small photos with much detail. Could never get the dpi to increase. Returned it because of the bad scanning quality
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi janet, thank you for taking the time to post a review on your Epson Perfection V39 scanner. We are sorry that you were not completely satisfied with your scanner. We will send your feedback to the product management team. Regards, Alissa A. – The Epson Team.
can't use without drivers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Epson drivers are evidently not compatible with Windows 11. Have wasted countless hours with Epson support and have gotten different answers each time. Not willing to pay $39 for Geek Squad intervention.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi NinaA, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Joseph – The Epson Team.
Maybe it was the Epson site online, or the scanner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get the software uploaded at all. My laptop was connect full internet strength and it would get to download and say it failed to connect to internet…. However I was online at the time and even opened a second tab online and went back into the website just to get the same message. So obviously I was connected to internet.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Jstudent999, we apologize that you are having issues with your scanner. Your Epson Perfection V39 II includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Photo scanner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Affordable quality scanner, totally met my expectations and then some.
I would recommend this to a friendGreat Portable Scanner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable scanner! Worked well for scanning documents.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing copier for the price. Much better than scanning by phone
I would recommend this to a friendGood value.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Epson flatbed scanner is a pretty good value for the price. I would consider other brands though such as HP
I would recommend this to a friendScan quality so bad that I returned it immediately
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scan quality worse than those all-in-one printer. Not worth $120
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Fishlikemeat, we apologize that you are having issues with your scanner. Your Epson Perfection V39 II includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Good Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for a great price!! Will buy again!!
I would recommend this to a friendItem did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work We exchange the first one we purchased got a new one and the new one did not work either.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Charlotte B, we are sorry to hear that we were not able to resolve this issue. For further assistance, please contact Epson Support and include your name and support ticket number, if available. Ask to be escalated to our Epson Advanced Support Team. Please call (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Thank you for your patience. Sincerely, Joseph – The Epson Team.
Satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! So far no problems at all. Good price.
I would recommend this to a friendScanner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a new computer with windows 11 and this could not download the hardware, called customer service which sent me the same link I was using to download and still wouldn't work and they didn't know so I just returned it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi MattS, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Joseph – The Epson Team.
No-go for Windows 10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get it to work on Windows 10. Where the heck is the driver software? Tried multiple sources but no-go.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Techie, Sorry you are having issues setting up your Perfection V39 II. You can find product information, including FAQs and the product's User’s Guide at https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201 .The Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Have a great day. Sincerely, Joseph – The Epson Team.
Difficult to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a hard time setting it up on my MacBook Air. Finding the correct cord was frustrating.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi ForrestM, we are sorry to hear that you are experiencing issues with your printer. Your Perfection V39 II includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Joseph – The Epson Team.
Poor Software, power issues via micro usb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the unit for poorly designed software. Powered by micro usb. Power drain can compromise the motherboard on your pc or laptop.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi JimW, we apologize that you are having issues with your scanner. Your Epson Perfection V39 II has a one-year warranty and includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.