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Customer reviews

Rating 4.3 out of 5 stars with 297 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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    Rating 4.2 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 297 reviews
  • Rated 5 out of 5 stars

    So far I like everything about it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does its job very well and is an excellent value.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Maybe it was the Epson site online, or the scanner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get the software uploaded at all. My laptop was connect full internet strength and it would get to download and say it failed to connect to internet…. However I was online at the time and even opened a second tab online and went back into the website just to get the same message. So obviously I was connected to internet.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Jstudent999, we apologize that you are having issues with your scanner. Your Epson Perfection V39 II includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

  • Rated 5 out of 5 stars

    Family Photos Perfect Everytime

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this scanner, my old family photos look beautiful!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    can't use without drivers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Epson drivers are evidently not compatible with Windows 11. Have wasted countless hours with Epson support and have gotten different answers each time. Not willing to pay $39 for Geek Squad intervention.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi NinaA, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Scan quality so bad that I returned it immediately

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scan quality worse than those all-in-one printer. Not worth $120

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Fishlikemeat, we apologize that you are having issues with your scanner. Your Epson Perfection V39 II includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

  • Rated 5 out of 5 stars

    Photo scanner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable quality scanner, totally met my expectations and then some.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Portable Scanner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable scanner! Worked well for scanning documents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing copier for the price. Much better than scanning by phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good value.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Epson flatbed scanner is a pretty good value for the price. I would consider other brands though such as HP

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a great price!! Will buy again!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scanner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a new computer with windows 11 and this could not download the hardware, called customer service which sent me the same link I was using to download and still wouldn't work and they didn't know so I just returned it.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi MattS, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Item did not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did not work We exchange the first one we purchased got a new one and the new one did not work either.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello Charlotte B, we are sorry to hear that we were not able to resolve this issue. For further assistance, please contact Epson Support and include your name and support ticket number, if available. Ask to be escalated to our Epson Advanced Support Team. Please call (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Thank you for your patience. Sincerely, Joseph – The Epson Team. Epson

  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! So far no problems at all. Good price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Difficult to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a hard time setting it up on my MacBook Air. Finding the correct cord was frustrating.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi ForrestM, we are sorry to hear that you are experiencing issues with your printer. Your Perfection V39 II includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    No-go for Windows 10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t get it to work on Windows 10. Where the heck is the driver software? Tried multiple sources but no-go.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Techie, Sorry you are having issues setting up your Perfection V39 II. You can find product information, including FAQs and the product's User’s Guide at https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201 .The Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Have a great day. Sincerely, Joseph – The Epson Team. Epson

  • Rated 2 out of 5 stars

    Poor Software, power issues via micro usb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the unit for poorly designed software. Powered by micro usb. Power drain can compromise the motherboard on your pc or laptop.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi JimW, we apologize that you are having issues with your scanner. Your Epson Perfection V39 II has a one-year warranty and includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A mighty scanner

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Epson Perfection V39 II flatbed scanner is the ideal solution for high quality photo and document scanning. While unpacking, it is nicely supported in the box with sturdy foam sleeves. It has some packing tape that needs removed from the scanner itself. In the box is also about a 4ft usb cable , and a quick start guide and some warranty literature. The scanner itself is very lightweight and is about the size of a laptop but a little over an inch thick. It had a kickstand on the bottom that will let the scanner set at an angle to to minimize desktop space , but then you need to keep the space in front of it clear so you can still open the lid to scan things. The scanner orientation is set at the front left corner so when it is on the kickstand, the item you are scanning can rest on the little ledge there is, but I found practically unless your document or picture is perfectly flat, it will always want to fall out of the scanner before you can get the lid closed. For me, I prefer the scanner in the flat position, but it is nice to have another option. Before plugging in the scanner to your computer, you will need to go to the Epson website and download the driver and software. After that is installed then the usb can be plugged in The front of the scanner has quick scan buttons that make it easy to send your scan different places. It has a pdf button that automatically saves a document as a pdf file, a email button that automatically creates a new email with the scan attached, a print button that automatically sends the scan to a printer, and just a regular scan button that will scan and send the image to your computer and open in the scan editor. Each worked pretty easily for me, but may require some extra set up depending on your computers settings or printers. The scan editor is pretty basic but allows you to do some correction to the scan and save the file how you want. The overall scan quality is very high. It scans at 4800 dpi/ppp and allows for many editing options while keeping detail. Prepare to have some storage space though, files scanned that high of quality can be very big in size. Overall, the ease of use, the scan quality and overall quality of the scanner make this a product well worth the buy if you have a lot of scanning to do.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I plugged in the scanner as instruons detailed and it did not work with my MacBook Pro

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi CARRE, we apologize that you are having issues with your scanner. Your Epson Perfection V39 II includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Tony – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I purchased was defective. The power light came on, blinked and turned off. We called Epson tech support, and were told that was a sign that the unit was defective. I returned it and bought another one from Best Buy. It had the same problem, so I returned it.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi ddddddddddddddddd, we are sorry to hear about the disappointing experience you've encountered with your Epson product. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Do not purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only worked for 1 year. I had to throw it in the garbage.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi NatalieS, we are sorry to hear you are having issues with your Epson scanner. Your Perfection V39 II includes free technical telephone support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson