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Customer Ratings & Reviews

Your price for this item is $299.99
The comparable value price is $379.99

Customer reviews

Rating 4.7 out of 5 stars with 450 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the WorkForce ES-400 II Duplex Desktop Document Scanner favorably for its impressive scanning speed and ease of use, praising its compact size and high-quality scans. The duplex functionality is also a frequently cited advantage. However, some users experienced challenges with paper jams, and the lack of wireless connectivity was a point of concern for several customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 450 reviews
  • Rated 3 out of 5 stars

    Too bad!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying it one time it would not scan after that. This is not an isolated instance. Searching online showed others having the same problem with this and other scanners. Seems an update problem with Windows interferes and you have to uninstall the software and device and re-install. The company should figure out a fix for this. Won't purchase a scanner until the problem is resolved by the manufafcturer.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Poppi, thank you for sharing your experience with the ES-400 II scanner. Epson takes into consideration all feedback to improve the performance and quality of our products. We'll forward your feedback to the relevant department as we're always looking to make our future products better. If we can help you with anything else, you can reach our support team (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Once again, thank you.
      Sincerely, Sam - The Epson Team. Epson

  • Rated 5 out of 5 stars

    Excellent scanner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement for a snap scan scanner, works with a Twain interface

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Manager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad / doesn’t scan Id , Only regular use but fast

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Wireless

    Rated 5 out of 5 stars

    High Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to try this Workforce ES-400 II Duplex Desktop Document Scanner and I'm highly satisfied. I did have trouble getting the scanner to connect Bluetooth but once I connected to laptop computer it was perfect. The scanner was very fast in scanning documents and is a perfect size for my desk. I love how I can scan documents and others from my phone and computer. You can also scan to Dropbox, Goggle Drive & Evernote plus others. I also downloaded the app to help me get the scanner fired up. The duplex capability is strong enough to Bluetooth documents especially with high speed connection. This scanner has a high image feature and two sides scan feature as well. Its also amazing that it is a color document scanner and feeds up to fifty sheets at one time. This is my review for Epson Workforce ES-400 II Duplex Desktop Document Scanner to do a beta test and review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great scanner

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these scanners! Use them in all of our offices! They have a long life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and fast. Took a minute to understand how to scan double sides in one go but got it after a bit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No More Faxing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much easier and faster than faxing. Very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice for the $$$

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Minimum 50 characters 14 remaining.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    epson400ii

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best scanner around good service from best buy and prompt delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EZ use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used few times so far So good excellent quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product did not disappoint! it works just as it should! 10/10

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Scanner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good scanner, doesn't scan a lot of pages it one time

    I would recommend this to a friend
  • Cons mentioned:
    Paper handling

    Rated 3 out of 5 stars

    not for taped recipes

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paper jam when scanning a paper with taped receipt, but it's a good deal.

    I would recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Celica97, thank you for your feedback on the ES-400 II scanner. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Scanners/ES-Series/Epson-WorkForce-ES-400-II/s/SPT_B11B261201#questions. Your scanner includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team. Epson

  • Rated 5 out of 5 stars

    Workforce Scanner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what I was looking for. It is a great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    scanner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. fyjjffgkk bffsstu nkjfsse hgdtitfvj bffgh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and convenient to use. It makes my work faster.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great scanner but no wi-fi. : /

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good scanner, but no wi-fi. Why one would ever sell a non-wifi scanner in this day and age is beyond me.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use and set up and reliable and fast if the resolution is 300

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get past install. Downloaded correct driver package but when it went to install it came up with a error about insufficient space in the temp folder which has plenty of room. After about an hour of forum searching and fix attempts I gave up. If its this hard to install basic drivers then I can't imagine how bad the software is. Also, how are we at Windows 11 and a scanner is not just plug and play?

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very early but seems to work fine…as expected…fairly straight forward

    I would recommend this to a friend