Customer Ratings & Reviews

The scanner itself is fine, but the wireless component is extremely unreliable when accessed from a computer. I've deployed them on windows and macs, and i'd recommend using the usb connection for your computer. You can use the wireless component to scan to your phone though, which seems to be fine.

Very fast scanner. Can do multiple pages at a time.

Had to get remote office set up per COVID. I am not very tech savvy. I was able to get it to set up to our office dropbox. Made me very efficient at home. Thinking of getting two more for my two assistants to use.

I love it because it's quick and easy - it is fabulous to scan in a ton of documents and then send them to the shredder. Only downside is that I haven't figured out how to make the quality of the scan to be as crisp as I would like, so it definitely looks like it was scanned.

I love it, perfect for my job, it’s very faster ☺️

Needed a robust scanner with a small footprint. Excited about the Epson WorkForce which I am using with my new iMac. Paid extra $$$ for the wireless feature which did not work despite being adjacent to my desktop. Good software. Will keep at it

The scanner meets all of my needs especially the speed

My old Epson ES560 had a faulty part and would not scan multiple documents anymore, so I decided to replace it. The ES500W is a definite improvement in terms of the software for scanning, and some of the improved hardware. So far this one has worked great!

The scanner is great clear scans easy to use and set up you can name files as you go. The 2 star is for bestbuy guaranteed next day delivery when ordered it showed up 7 days later

Excellent functionality on all levels. This scanner performs flawlessly with extreme speed and accuracy with multiple sized documents. In addition, its unique "thermal receipt" scanning feature allows you accurate and efficient scanning of the onion skin thin fading retail receipts without issue!

Bought this for work. Have used several of these in career. Very handy. Only complaint is occasionally having difficulty connecting which forces a pc reboot. Definitely have this issue if you don't boot pc while connected to scannef

Purchased this unit do to occasional scanning but ended having to do larger amounts of scanning for business...BOY AM I GLAD WE BOUGHT THIS SCANNER! It exceeded our expectations so far! Highly recommend!!!

Machine is much to delicate for how much it costs. It simply won't last. It will break before I get my monies worth. It also can't handle problems with wrinkles in paper, dust and lint.

Scans fast but most people have 5G compatible wifi routers. Good scanner overall except it must be connected to 2.4G to work & expensive.

This is the 4th Epson scanner that we’ve purchased for our law office. We scan all of our documents that go into our files. We’ve never had any issues with any of them. They might be a little pricey but it’s totally work it.

I bought this for scanning pictures, mistake. This is a document scanner. It will scan pictures, but no way to tag or organize. Bought the fotofast scanner for 100’s of pic and that is what I needed.

Must have! Hands down love this scanner. Hated having a previous one that would require a computer. This this is Wifi and works so good, i dont know how i survived without this.

So far I’m happy with the purchase of this unit. I can scan using my phone, my computer and setting up is easy. I like to look and it actually save me $$$$. So thank you to those that made this scanner.

This Epson scanner was easy to install so I did not have to pay extra to my IT company for installation and the purchase price was excellent compared to other more expensive scanners.

This was my first experience using a stand-alone scanner, having used various all-in-one printers for my past scanning needs. I must say, I am thoroughly impressed! The scanner was very easy to set up, install driver software, and wirelessly connect to my laptop. In fact, the wireless setup was completely automatic and connected without needing to enter wifi passwords or other network settings. The unit is also very compact when not in use, thereby saving desk/shelf space. As far as actual scanning, the unit has performed flawlessly. I am truly quite impressed with its features. The double sided scanning of both B/W and Color is very fast and with a wide range of adjustable software settings, you can get very clear and clean scans. My first color document scan did have some rainbowing effect on parts of the page, but a quick adjustment in the scanning preferences (upping dpi and turning on descreening) quickly fixed the issue and now the color scans are exceptionally clean, clear, and true to color. The only issue I have encountered was trying to use the Start Scan button on the unit itself. No matter what I tried in the included Document Capture Pro software, I could not get it to work. After reviewing the troubleshooting section of the downloadable user guide, I discovered you must use the (also included) Epson Scan 2 software to utilize the scanner Start button when connected via WiFi and not USB. Not a big issue. After discovering this, the Start button has worked flawlessly every time. Having used the scanner for only a few weeks, I cannot comment on its durability. However, it does look and feel well constructed and operates very smoothly compared to many of today’s flimsy plastic printer/scanners. The fold down input tray covers the unit’s openings which will cut down on dust buildup inside the unit when not in use. The unit also opens very easily to remove jams and allow internal cleaning. With occasional wipe-downs, I expect this scanner to have a good long life. This is a review for the Epson ES-500W Wireless Duplex Document Scanner that I received free of charge to do a beta test and review.