Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 10839757
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Hardware failure <1 year
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer stopped recognizing ink catridges in less than a year of owning. Epson support indiciated this was a hardware failure and the printer would need to be replaced. Epson support requires the customer to pay shipping costs to facilitate a replacement even though I was within the manufacturer warranty period. I had a Brother printer for over a decade before buying this one which had zero issues before it finally died. I will NEVER buy an Epson product again...will be going back to Brother.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Kasey, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Novice
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this item. their brand of ink is expensive and if you use another brand (print is terrible).
No, I would not recommend this to a friendCartridge Ran Out of Ink in Two Days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since a ream of paper lasts for months for me and ink cartridges typically last even longer, I did not expect a new ink cartridge to be empty after printing about ten pages.
No, I would not recommend this to a friendEpson's soft wear needs big help
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is not user friendly. It says it out of paper every time I want to print something. It will not print if there is no WIFI even with a hard line. I used up the black ink and gave the printer back to Best Buy. It whirls and clanks and whirls and clanks whenever I tried to print something. I bought an HP lazer printer. Big improvement
I would recommend this to a friendDon't Waste Your Money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is absolute garbage. It never connects to the wifi network (I've only been successful 3 times so far in 1.5 weeks). When it does connect, the printing is terrible and you have to run through the clean nozzle cycle every time. I sit here tonight trying unsuccessfully again for the past 1+ hours to get it to connect to wifi with no luck. Never will I buy an Epson product again. This will be going back to Best Buy.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Doug, we are sorry to hear you are having issues with your Epson printer. Your WorkForce Pro WF-3820 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Tony - The Epson Team.
Very Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally dislike! Does not scan double sided without using an app. Does not print 2 sided from the feeder tray. Eats ink! In less than 6 weeks, we have gone through the cartridges it came with and another box of xl black and all 3 colors. When trying to print a color picture ( not a photo) it prints with light green lines unless you change the setting to photo glossy paper. Needless to say that causes the extreme ink draw. So very disappointed
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Officeuser, we're sorry to hear about your disappointing experience with the Epson WF-3820 printer. Your WorkForce is backed by a 1-year Limited Warranty and includes free lifetime tech support. You can avoid such restrictions with other printers, such as Epson EcoTank cartridge-free printers. If you would like help optimizing your print settings for more efficient ink consumption or anything else, you can reach our Advanced Support Team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Additionally, Epson provides helpful information, including device drivers and self-help tools, on the product support website at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions.
Sincerely, Sam - The Epson Team
stay away! randomly prints gibberish every day
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this and any Epson printer if you have Windows 10. This printer randomly prints out the same 2-line of text everyday. Epson support is telling me it's a windows issue and there is nothing they can do. They say this is a common issue with a lot of printers.
No, I would not recommend this to a friendDoes NOT do duplex scanning as indicated.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm giving 1 star because the specifications indicate duplex scanning and this is not true. In order to scan both sides, you have to scan one side, then flip over and scan the back side. That is NOT duplex scanning! One of the reasons I chose this printer was that feature and disappointed in the false spec.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello DanK, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Wi-Fi connection trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer will not stay connected to my router. Tried all the trouble shooting recommendations. I figured out that resetting to Restore Default Settings screen menu on printer, and opening the Epson Connect Printer Setup app on your pc to reconnect to wi-fi network. Everything else works well.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your Epson - WorkForce Pro WF-3820 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. We’re here to help. Sincerely, Tony – The Epson Team.
Connection sucks
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once it’s up and going pretty good printer/scanner, but when it’s left alone for a lil while dang things stays disconnecting from the wifi.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Yupp, we're sorry to hear about the Wi-Fi issue with the WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your Workforce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Don’t buy the Epson WorkForce Pro-WF 3820 printer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer constantly disconnects from our WiFi, and AirPrint was the only reason for buying it. This is a complete lemon. Don’t buy the WF-3820.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear that you have experienced Wi-Fi connection issues with your WF-3820 printer. Epson provides useful information such as FAQs and the User’s Guide to help you troubleshoot Wi-Fi issues at www.epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your WorkForce printer is backed by a 1-year Limited Warranty and includes free lifetime technical support. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Do not buy Epson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.epson support and online accounts are horrendous. I will personally never buy another epson printer again. best buy is the one who recommended this printer as a bundle save with my laptop. It was shipped to the store so I picked it up Feb 6 which is labeled as my purchase date, and it said it was not eligible to return as of Feb 21st. also epson phone support is from 7 to 4 on weekdays when I am at work and do not have my laptop or printer on me.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello TonyC, we're sorry to hear about the trouble you had encountered with your purchase. The WorkForce Pro WF-3820 printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. Our support team would like to hear about the specific issues you're experiencing and can be reached at (562) 276-4382. Hours: Monday - Friday, 7 am - 4 pm PT. We look forward to your call. Kind Regards, Bobby - The Epson Team.
Printer After 11 Months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this printer for less than one year and already asking for a third set of ink cartridges even though there has been minimal printing. There is no 3rd part ink to choose from and there is no reason for the ink levels to be lowered while not in use. Possibly the worst Epson printer up to date and will definitely have me thinking on whether or not i should continue to do business with Epson.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello imnevrtelinu, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your WorkForce printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Epson printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer needs work to me as the firmware/00041 error keeps coming up without water and or dented
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Cedric, we appreciate your business and welcome the opportunity to assist you. Our Epson Support Team would like to hear more about the issue you are experiencing and can be reached at (562) 276-4382. Hours: Monday – Friday 7am – 4pm (PT). We look forward to your call. Regards, Tony – The Epson Team.
Add a title to what?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing needs so much babysitting, constantly you need to do something. To many updates. I just want something to print not bother me with little crap.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello george, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information to address most issues, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need any assistance.
Sincerely, Sam - The Epson Team.
Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great when I first purchased (a few weeks). The scanner is malfunctioning. The scanner works when it chooses. My documents are not scanning doubled sided. I plan to return this item.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Paulette, we apologize for the scanner issues that you had experienced with the WorkForce Pro WF-3820. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
DOESN'T WORK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this printer does not work i bought it in April and didnt open it until last thursday the black ink cartridge does not fit. i tried numerous times and even change the black cartridge i plan to return it but i can get it back to my car without assistances
No, I would not recommend this to a friendPulls multiple pages
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a while then started pulling multiple pages as a time. Have to feed one sheet at a time. Pretty frustrating only 14 months old.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello JesseS, we're sorry about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
Sincerely, Sam - The Epson Team
Don’t buy this printer.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible printer. Doesn’t communicate with Apple products. Disappointed.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello InTheBurbs, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not like Epson's older printers. The quality has really gone down hill. Last one I will ever own. Major issues include paper jams with error codes, for no reason. And will intermittently lose wifi connection, for no reason. Maybe Brothers will be better, hope springs eternal.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi ChrisN, we’re sorry to hear you’re having issues with your Epson WorkForce Pro WF-3820. Your product includes a 1-year limited warranty and free lifetime tech support. The Epson Advanced Support Team would be happy to help get your printer set up and resolve any issues. Please call us at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Tony - The Epson Team.