Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 10839757
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not like Epson's older printers. The quality has really gone down hill. Last one I will ever own. Major issues include paper jams with error codes, for no reason. And will intermittently lose wifi connection, for no reason. Maybe Brothers will be better, hope springs eternal.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi ChrisN, we’re sorry to hear you’re having issues with your Epson WorkForce Pro WF-3820. Your product includes a 1-year limited warranty and free lifetime tech support. The Epson Advanced Support Team would be happy to help get your printer set up and resolve any issues. Please call us at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Tony - The Epson Team.
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It runs very slow. I have to turn it on and off a lot to get it to print. This was the only printer they had in stock in both stores in <odesto. Would not reccomend to anyone.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello LGDryer, we're sorry to hear you're having trouble with the Epson WF-3820. Your WorkForce printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. We would like to hear more about the speed issues you have encountered. Please reach out to our support team for assistance by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. We look forward to hearing from you. Sincerely, Kevin - The Epson Team.
Drats! I think I got a Lemon!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my college student. When setting it up, the ink cartridge carrier would never move to the proper position so that I could load the cartridges. Tried turning it off and on multiple times without success. Needless to say, I was frustrated and return it to store for refund. The store gave me a refund without issue. I'm sure this was just a lemon printer. I've not had any issues my prior epson printers.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Focus, we're very sorry for the ink cartridge issues that you had experienced with the WorkForce Pro WF-3820. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20WF-3820; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. I have a MacPro and apparently there have been constant problems with downloads for scanning. I’ve spent hours trying to remedy this-now it won’t even print. What’s really maddening is that Epson knows about this issue. One one of the driver downloads, specifically for Mac products, they give the number for someone at the company to ‘help.’ Of course I tried to contact someone at Epson-and never connected with a live person. I’ll be packing this up and returning it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Your Epson product is compatible with Mac computers. The product's drivers are available for download on the Epson Support page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite connecting to my WiFi through my router and then an LAN cable, this printer refuses to finish the setup process. It printed a sheet that said the network connection is fine but still it keeps telling me the printer is not found. This should not be giving me problems right out of the box. I regret purchasing this.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Schmifty, we're sorry to hear about your setup issue with the WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
No Title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard for me to setup this printer to the internet.
No, I would not recommend this to a friendNot as good as my old HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very high maintenance and the ink does not last, I was hoping that I still had time to exchange it for an HP, but I just found out that I had to return it by 4/20.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Keisha, thank you for taking the time to write this review on the Epson WF-3820. Your feedback is important to us, and we'll forward this information to the relevant department to help improve our future products. In addition, your WorkForce printer includes free lifetime tech support, and we can help optimize your print settings for more efficient ink consumption. For further assistance, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Once again, thank you. Regards, Kevin - The Epson Team.
dont buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everytime I change ink it is a fight to get the printer to accept it. Keeps saying install correctly. it also eats ink like candy. I had just installed yellow, several things were highlighted in yellow and in 30 pages it ran out. I would have gave it a zero.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Jprid, we appreciate your feedback on the Epson WorkForce Pro WF-3820. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance. Sincerely, Tony - The Epson Team
Flawed Paper Feeding
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this printer for less than a year before having to by a new one! IMO the paper feeding is flawed, is has plastic gears that break easily even when the is little paper in the tray. I should have listened to the reviews because some mentioned this issue!
No, I would not recommend this to a frienddON'T BUY ePSON
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer wouldn't initialize the ink cartridges, and shot ink all over our white wall & ourselves. We exchanged it , and the new unit wouldn't connect to the Wi FI. I contacted Epson , and after spending over an hour on the phone with their high level tech, i gave up.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear you're having trouble with your WF-3820 printer. The WorkForce printer is backed by a 1-year limited warranty and includes free lifetime technical support. Additionally, Epson provides useful information on troubleshooting Wi-Fi problems, including FAQs and self-help tools, on the product support web page at www.epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. If you need further assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Good printer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink runs out so fast and is so expensive to replace
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Sherrie, you can find product information, including FAQs and recommended settings that will optimize ink usage, in the product User’s Guide at www.epson.com/support/wf3820. If you continue to experience this issue, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Dylan – The Epson Team.
Lasted 6 months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in may 2022, 6 months later it has died and need a replacement. Thank goodness I got a service plan.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Xmas10, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Tony- The Epson Team
JUNK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a disaster. Twice the software has updated and both times the printer does not recognize the ink cartridges. Tech support is no help, made multiple calls and there answer is to buy new cartridges. DONT BUY THIS PIECE OF CRAP!
No, I would not recommend this to a friendHorrible setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I've ever set up. Trying to scan to email is impossible for me. Asks for all these different server passwords and adresses. Not like my old hp that was automatic and easy. Kept printing halfway then stopping and when i would cancel it would never stop cancelling until i turned power off. Been a headache so far. Good luck.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Chris, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Ink cartridge Scam by Epson
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was working great until I had to do a “firmware” update” - now after months of smooth operation it will no longer recognize any of the ink cartridges that worked fine prior to the update. I contacted Epson support and they are saying it now only works with genuine Epson cartridges.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello RobertR, Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes, and to ensure your printer functions as designed. Your Epson WorkForce Pro WF-3820was designed to work only with genuine Epson ink cartridges, therefore some updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. If we can help with anything else, please reach out to our Epson Support Team at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. Sincerely, Tony – The Epson Team.
Ink Cartridges are an issue!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever! It uses up ink like crazy. Then I did a firmware update only to find out you can only use Epson brand ink cartridges. I just brought new 3rd party ink cartridges a couple months ago. Ugh! It costs the same at this point for me just to go back to an HP printer vs buying Epson brand ink cartridges.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Texasdebbie, we're so sorry to inconvenience you, and we want to ensure that your printer is fully functional. Epson periodically provides firmware updates to address security issues, performance, minor bug fixes and ensure your printer functions as designed. Your WF-3820 printer was designed to work only with genuine Epson ink cartridges; therefore, some updates may affect the functionality of third-party ink. Additionally, your Epson printer includes free lifetime technical support, and we can help optimize your print settings for more efficient ink consumption. For further assistance, please reach out to our Advanced Support Team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Sam - The Epson Team.
Warranty info
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer worked fine but beware if you accidentally dropped the printer or God forbid your house catches fire and it melts like minded don’t waste the $40 on the warranty because they won’t replace it
I would recommend this to a friendUnhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to install my brand new lap top doesn't have a cd drive so trying to download drive off website was difficult was like getting something from the government. Plus the managers in the best buy in charlottesville need to learn to respect customers
No, I would not recommend this to a friendHorrible Printer/scanner-won’t consistently work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! I’ve only been able to use this a handful of times and I’ve had this a year and a half. I’ve called so many times to Epson to no avail. I’ve had my next-door neighbor come work on it and every time he gets it working it stops. This is for work and home and would not recommend to anyone.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Angels., we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Returned due to hardware failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Duplex printed even though that feature was turned off. Epson said hardware failure so had to return it. Print was really light. Liked the look and features of this printer but decided not to buy another one because of the light print. Epson wasn't sure if this was just how this printer printed.
No, I would not recommend this to a friend