Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 10839757
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Broke after 127 printed pages...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the printer on Dec 10th, 2020. It stopped working after 127 printed pages. When attempting to replace the cartridges they will not move to the replacement location. I also purchased genuine ink cartridges and they aren't being recognized. Overall poor experience and was offered a slight discount on a new printer. I will not be purchasing epson in the future.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry that you were not satisfied with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Your EcoTank printer includes free lifetime technical support. If we can help optimize your print settings for more efficient ink consumption or assist with anything else, our support team can be reached by phone at (562) 276-4382. Our support hours are between 7 am - 4 pm (PT), Monday - Friday.
Sincerely, Sam - The Epson Team.
DONT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever. The ink carriage does not slide over to allow you to change the ink. And if you change the ink manually while printer is off, it will still not recognize the ink and won't allow you to print anything. This was such a waste of money and I am so disappointed that after I finished the first set of ink cartridges in the printer, the return date has passed and I am stuck with a completely useless printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello ERAC, we're sorry to hear about the trouble you're having with the Epson WF-3820. Your WorkForce Pro printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. Based on your description, we believe the issues with the ink cartridges can be addressed. Please reach out to our support team for assistance by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20Pro%20WF-3820; Hours: Monday - Friday, 7 am - 4 pm PT. We hope to hear from you soon. Kind Regards, Bobby - The Epson Team.
Trash
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes 5 minutes to prepare to print. This is useless, plastic garbage advertised as a higher-quality business printer. Avoid this at all costs and buy something better or save money on a cheaper HP unit.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear vjsd45, we appreciate your business and are sorry to hear you are not completely satisfied with your purchase. Your Epson WorkForce Pro WF-3820 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. We’re here to help. Sincerely, Tony – The Epson Team.
Planned Obsolescence
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ever buy an Epson printer. I bought a WF-3720 Pro not even a year ago, and since they FORCED me to install their intrusive software to be able to print instead of using Windows default driver, I kept getting an error 202600 DAILY and following some advice to clean my print heads, the printer just stopped recognizing my ink. BRAND NEW EPSON INK MIND YOU!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Dantera, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your WorkForce printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Do not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer lasted 1.5 months. Eats up ink fast! Paper jams. Suddenly stopped working. My money is down the drain....buy a different printer.
No, I would not recommend this to a friendBusy housewife!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.that old saying : "You get what you pay for!" We are in our 80's and didn't want to spend a lot of money on a printer. Unfortunately, we got what we paid for......a cheap piece of you know what!
No, I would not recommend this to a friendMr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble setting it up. But once it was figured out, its been fine.
I would recommend this to a friendWireless Issues All the time!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would never stay connected to the Wireless network more than 24 hours!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Cameraguy0814, we're sorry to hear that you’re having Wi-Fi issues with your WF-3820 printer. Your WorkForce printer is backed by a 1-year limited warranty and includes free lifetime technical support. Additionally, Epson provides useful information to help address Wi-Fi issues, including FAQs and self-help tools, on the product support website at www.epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201. If you need further assistance, please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Sam - The Epson Team.
EPSON Printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ink went out so quick in just about 500 sheets. That doesn't make any sense. Something is wrong.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Techguy, thank you for providing feedback on the WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help optimize your print settings for better ink yield and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Connection problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product and when I connect it to my wifi it kept disconnecting every time that I had to return it. I believe the company can do better.
No, I would not recommend this to a friendbestbuy garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought on June 26th. Set up just fine. Used twice since. Now says "insert cassette correctly". nothing has changed but it won't work. total junk.
No, I would not recommend this to a friendCan't wait to take a sledgehammer to this thing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible set-up, buggy/unreliable/inconsistent performance, worthless documentation, non-existent customer support, impossible to print black-and-white when any color ink cartridge is empty.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello someone, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Printer review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer does not work well. Scanner feed keeps jamming . Will return it
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for three weeks. Then couldn't find wifi or print from any wireless device. Trouble shot all suggestions from Epson. Main problem is only a 15 day return policy. At time of purchase there was an extended policy in place. It would print from lan connection but only after trouble shooting several times. Did purchase another Epson waiting for delivery.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Sadgma, we appreciate your continued business. We apologize for the Wi-Fi issues that you had encountered. We'll forward this information to the appropriate product team for review. If you ever need assistance again, our Advanced Support Team can be reached at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby - The Epson Team.
Quick quite
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but set up was a slow process with a dvd
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. It was too complicated to use, and even with a friend who has skills with computers and printers, she could not get it to work correctly.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi SherriL, Sorry for the disappointing experience you had with your WorkForce Pro WF-3820. We constantly work to improve our products and customer experience. We hope in the future one of our offerings will better fit your needs. Sincerely, Dylan – The Epson Team.
Not working
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product. Dont ever buy this. It doesnt work after just 10 or 20 prints.
No, I would not recommend this to a friendSpend a little more to save
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money in the long run. Spend a few more bucks and save on ink
No, I would not recommend this to a friendDefective printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this printer at the begining of March, I need the printer for work!!! It worked one time and since has not worked, IT people from work said the printer is most likely defectiive. My job is pretty busy so now I am using vacation time to find a new printer and bring this one back. Hope there is no issue brining it back
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear you're having trouble with the Epson WF-3820. Your WorkForce printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. We would like to hear more about the issue you encountered. Please reach out to our support team for assistance by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. We look forward to hearing from you. Sincerely, Kevin - The Epson Team.
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was ok but the print was not real black as my old HP so when Matt the 'Geek' guy was here I asked him if he could get it working on my new printer. On line and your store people said it wouldn't work. But He got it - He is worth a great deal be sure to keep him on staff.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information on the product support web page, including FAQs and self-help tools at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.