Customer Ratings & Reviews
- Model:
- C11CJ07201
- SKU:
- 10839757
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Uses to much ink.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer goes through a lot of ink. I buy ink monthly and barely print.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Meme, we appreciate your feedback on the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get printer to connect to internet or any computer. Taking back today.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello SteveG, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Don't buy it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it, Scanning more than 2 sheets is almost impossible, without unlocking the pages from the tray. Print specific colors impossible
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Andrea, we apologize for the disappointing experience you had encountered. Your business is important to us, and we're here to help. Epson provides useful information in the FAQs at www.epson.com/s/SPT_C11CJ07201#questions to address most issues with scanning from the ADF and print quality. Your WorkForce Pro WF-3820 also includes free lifetime tech support, so if you need further assistance, our Advanced Support Team can be reached at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby - The Epson Team.
Too big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided it was too big and didn’t want It so I returned it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi DonnaT, we're sorry to hear you were not satisfied with your Epson WorkForce Pro WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. We appreciate your time in sharing your experience and hope you have a nice day. Kind Regards, Tony – The Epson Team.
Not working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months is not working we paid 162 for 2 months that’s crazy
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Leila, we sincerely apologize for the disappointing experience that you had encountered. Your WorkForce Pro WF-3820 is backed by a 1-year Limited Warranty and includes free lifetime technical support. Please allow us to assist by contacting our support team by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20WF-3820; Hours: Monday - Friday, 7 am - 4 pm PT. We hope to hear from you soon. Kind Regards, Bobby - The Epson Team.
Nice looking printer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this because the ink carriage wouldn't move to the position that allows the ink to be installed/removed.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello mommy115, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
BAD PRINTER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work after 3 weeks and Best Buy would not give my money back!!!!! BAD printer!!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Bekele, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need further assistance.
Sincerely, Sam - The Epson Team
terrrible printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no one could help with the problem of not printing
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear EdH1, we appreciate your business, and would like to hear about the issue(s) you are experiencing with your Epson WorkForce Pro WF-3820. You may contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. Regards, Tony – The Epson Team.
Epson Wosrkforce Pro is NO GOOD
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Product I have ever bought has not worked for months do no buy this printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello senditback, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
Sincerely, Sam - The Epson Team
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not too good, the scanner is too complicated, I bought one but I returned itI I exchaged It with hp much better
I would recommend this to a friendBrand response from Epson
Posted .Hello efgen, we apologize for the scanner issues that you had experienced with the WorkForce Pro WF-3820. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
THIS PRODUCT SUCKED!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its hard to find the right ink. its slow. constantly going off line and cheaply made
No, I would not recommend this to a friend
Good product but clunky software
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Epson makes good printers. The hardware of this product is no exception. It also has the Fax option so make sure that you are setting up close to a phone jack. First, this is ideally for a home-office set-up. It has a bit more weight and feels solid though a bit too plasticky if I am being honest. The touchscreen lcd is good. Secondly, the set-up was just too time consuming for a mixture of reasons. The packing was intense. A lot of blue tape had to be taken out. A lot. The physical part of the set-up was intuitive but just takes a while. After you take out the tapes, you plug the printer in, put in the ink, and it initiates the ink for 5 minutes. You are then prompted to use the CD. My desktop has a CD drive so that helped. If your computer does not have a CD drive then you need to download the software. Downloading the app on your phone may be a better idea. I will tell you why. The software interface out of the CD is clunky; it reminded me of those interfaces that came with the CDs of Windows 2000/XP. And, after a while it throws out problems that may give the regular person headaches. I cannot imagine a regular guy loving the option of a static MAC address or something else. During my case, the CD interface was clueless about the what was prohibiting it from connecting to the WiFi network. It asked me to take some steps that I really did not need to take. Imp: if your wireless setup hits a roadblock, simply use the physical lcd interface on the printer and type in your wireless network name (it should have that in the list anyway) and then type in the WiFi password. That worked quickly. Immediately the network interface through the CD could find the printer as well and the rest worked out like a charm. Honestly, the competitors have a more user friendly experience of connecting through and to the network. The interfaces are simply better. However, the mobile apps are spot on for Epson and should be easy to use. Print quality is great. However, the paper cassette looks and feels clunky and it was a struggle to set it up properly. It simply will not print if the cassette is not in order (which is same with all printers). Once the printer was connected to the network it worked wonderfully. I tried to see it through all the mobile devices in our home network and they all worked fine even without the app. The only exception was an old device that needed me to download the Epson app. The printer sleeps after a while and disappears from the network. You need to wake it up to do wireless printing. In 2020, the reputable printer companies will give out efficient products that will print and print well. Simple. But, in 2020, the software use experience, should be less clunky. A regular consumer should not have worry about the variations of their computer’s MAC address or the intricate configurations of their home network. This is a constructive criticism and I hope Epson listens.
I would recommend this to a friendInk is terrible.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, ink runs out within weeks. Will not allow for 3rd party cartridges.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello DCat, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your WorkForce printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Avoid purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an ink guzzler and the scanning try always malfunctions.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Napoli215, we apologize for your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
epson printer, copier scanner
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible printer, scanner, having trouble with epson on getting refund
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about your disappointing experience with the WF-3820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201#questions. Your WorkForce printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Epson Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn' like the printer. I exchanged it for an HP. It was hard to use.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Retta, we're sorry to hear about your disappointing experience with the WF-3820 printer. Your feedback is important to us, and we'll forward this information to the relevant departments as we're always looking to improve future Epson products. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Paper jams
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had paper jams consistently. Have only had it a month. Too late to take back.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Gwenvp, we apologize for the paper jam issues you experienced with the WF-3820. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Hopefully, we can assist you with a future product. Sincerely, Kevin - The Epson Team.
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer wouldn't print from either cassettes only the back
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Jiml, we are sorry to hear that you are having issues with your Epson printer. Your WF-3820 includes free technical support for the life of your product. Our Epson Support Team would be happy to help with any technical issues and may be reached at (562) 276-4382; Hours: Monday – Friday, 7 am – 4 pm PT. Sincerely, Kevin – The Epson Team.
printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm never going to get this again doesn't print right
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Espericueta1129, we're sorry to hear you're having trouble with the Epson WF-3820. Your WorkForce Pro printer includes a 1-year Limited Warranty, plus free technical support for the life of your product. Our support team would like to hear about the specific issues you're experiencing and can be reached by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20WF-3820; Hours: Monday - Friday, 7 am - 4 pm PT. Kind Regards, Bobby - The Epson Team.
Doing Great So Far For My Small Business!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased, and used a ton of all in one printers over the last several years, but this is the first time I have put one to use in my small business. Let's discuss how the Epson WorkForce Pro WF-3820 Wireless All-in-One Printer has handled its time with us so far, and how it compares to some of the other printers I have recently tried. First off I would like to say that the Epson WorkForce Pro WF-3820 Wireless All-in-One Printer is a good printer overall. It has many of the features you would expect in an all in one, and it performs them well. Build quality is great. It's as good or better than other printers at this price point. Touchscreen is large enough, and most importantly responsive. Many other printers I have tried have fallen short there. Paper tray is large which is great in the business environment. Setup was easy, but did take some time. I used the included setup cd which had all the optional extra software for scanning, faxing, etc. I chose to install everything. It did take some time. It downloaded drivers, installed the software, at which point it downloaded more drivers, etc. the whole process took 30-45 minutes although some of that may have been my internet quality. Overall I am not too worried about the time it took to set up as this is a one time thing. Further test revealed that all functions performed as expected. Scanning works well, and finishes quickly providing a great digital copy of your materials. Printing is equally quick as claimed by the developer, and provides crisp and clear text and images. This is my only real concern. It states that it is made for high volume workplace printing. It certainly prints quickly. What I am worried about is the use of ink cartridges. I would much prefer to see the use of larger refillable ink tanks or laser jet toner for use in a high volume printing environment. That being said I still give this printer a 5 star rating. I want to judge it on what it is, and not what I think it should be. It does everything it claims to do, and does it well. Time will tell what kind of volume I will get out of the ink tanks. What I can say for now is that all of my work colleagues enjoy using the printer, and I do too. If you need a printer for your SMALL business I would absolutely recommend the Epson WorkForce Pro WF-3820 Wireless All-in-One Printer.
I would recommend this to a friend