Customer Ratings & Reviews

overall, easy set up. no problems. got a very good deal

Very happy with customer service and quality of my new printer

A quality all-in-one machine at a Black Friday price.

so far so good. good reproduction and quality pictures.

Great machine for home business use. Goes through ink pretty fast though

Terrible machine. There was no way to connect it to the WiFi. I spent two hundred dollars to have two techs. I spent two hours on the phone with Comcast and they couldn’t make it print.

Happy with the performance of the copier / scanner so far

Works fairly well but it'll ONLY print black if you have all of the color slots full; even if you're trying to print black only. It should register independent of each color selection.

Purchased this printer in Apr 2021. Lousy printer. Gave me so many problems in printing. Paper would constantly jam up several times a week with paper in the back...not 1 page but 4 to 5 pages at a time. Very difficult getting the jammed paper out from the back. Now the printer is programmed that it will not take ink other than Epson Ink. Piece of plastic junk. Never again will I buy a Epson printer.

I like the ink tanks, rather than using ink cartridges.

Absolutely sucks. Jams constantly. Won't stay connected. Difficult to scan properly. I can't comment on all Epson products, but run from this one.

The item I received has come defected as conclusion of my interaction with the printer and customer support. The experience you will live start upon plugging, and Power On, follow the guided setup on the screen consisting of Language, Country/Region, Daylight Saving Time, Date Format, Enter Date, Time Format, Enter Time, then move to Processing to land Information warning box. This last provide guidance on how ton insert cartridge. Following instruction, open the cover, and the Ink cartridge holder doesn't move to replacement position. Attempted several work around, and to the point of calling customer service. However, customer service technical support was giving questions around without specific pinpoint of issue that at then didn't help to solve it. Customer support was repeatedly asking same question for answers given already many time and same, still asking the same question. Hence this part become review of bad customer service or knowledge. Back to the printer, it get stucked in the information warning message box without allowing to continue such to either install the cartridge or move to menu to at least connect to internet. Reviewing the printer further, and comparing to the image from epson website, it appears the LCD screen supposed to have Home Button and another button. But the version received doesn't have it. Hence I reached to dead end, and not able to use and spend 20 min on the phone, and couple hours throughout 3 days to make it work without result. In the photo attached the holder that doesn't move, and the screen state of the LCD.

The WorkForce Pro WF-3820 was recommended to me by a friend, after another printer I had wanted was on back order. It came quickly and my friend helped me install it. However, it did not print photos well and would sometimes print a single page document onto 5 separate pages. Due to your 15 day return policy, I missed the deadline and the only alternative now is to contact the manufacturer Epson.

this printer wouldn't allow you to print in black and white if any one of the color ink cartridges are empty !!! TERRIBLE way to constrain your clients -- hold them hostage to buy more ink. I'll buy someone else's product who doesn't rip off their customers.

This is actually an exact replacement model for the the original one that I received. the scanner does not work very well on this product. My company purchased this multifunctional printer specifically for scanning so it is a real disappointment that I have had two now and neither one of them scan properly :(.

This is the worst printer I have ever had. I rarely write reviews and this thing has drove me nuts. First off its always delayed low on ink. I don't use color ink but I have had to replace all the colors twice just so I can print in black. It ill let you print in black maybe once or twice without color ink but then it stops and won't do a single thing until you purchase more ink. The ink is not cheap either. Its glitchy and the canning function double feeds all the time. Save your money and go with another brand.

This has been a terrible printer from the word go. Flimsy, plasticky, won't feed a single sheet of paper but always grabs multiples. Won't print in B&W even when set to do so. And many more egregious failures. Yesterday, it blocked horribly with practically a whole sheaf of paper, and, having cleared it, I now have an insurmountable error message. I will be throwing it in the trash, and will NOT be replacing it with an Epson. Thanks for nothing.

After using the printer for nine months, it has proven to be unreliable. The ink gets blocked even when the cartridges are half full. We print with black ink but the color ink still disappears. After not using it for a week, the ink nozzles dried out and were difficult to unblock. The printer has just become a bother. Customer service has also been poor forcing us to buy expensive ink replacement cartridges rather than compatible ones. Avoid buying this printer. It is more trouble than it is worth.

Been less than a month. Paper jam issue is super common where the machine feeds in multiple paper at a time (sometimes feeds in 20+ pages of paper at a time).

DO NOT BUY THIS PRINTER!! First of all, the printer started having issues within the first week. I tried to return it to Best Buy but they wanted an additional $59 dollars and some change to join some program to return it. They wouldn't even honor the return of the product. I wouldn't purchase anything from second best buy nor would I purchase an Epson printer again.